Order Fulfilment Administrator
Company Overview
We are an innovative, growing company working towards our vision of being the best commercial fitness equipment supplier in the UK. We are passionate about delivering the best customer experience and pride ourselves on building lasting relationships with our customers.
Our core company values drive our strategy and behaviours, creating a positive culture within the business. Find out more about the company by visiting; originfitness.com/vision-and-values
Department Role in Achieving Vision
The Order Fulfilment team play a critical role in achieving our business objectives, by ensuring we support and work with multiple departments in Origin Fitness and with our clients to ensure the successful delivery and installation of fitness equipment in a prompt and efficient manner throughout the UK whilst ensuring an excellent level of customer service and ensuring our customers achieve their goals
Job Description
We are looking for someone who is committed to delivering an outstanding level of customer service. The successful individual will be required to work in a fast-paced role and will ideally be a driven individual with initiative and problem-solving skills, along with a great customer service manner, and attention to detail.
This role requires planning, the ability to work as an individual but also integrate as part of the team and the successful applicant will be involved with the customer facing aspect of making concepts come to life, in line with the company values. With a focus on customer care, logistics, and communication, you will enhance customer experience as well as partner relationships to drive for the common company goal and customer satisfaction.
Responsibilities:
Day to day activities will be varied and include the following responsibilities.
- Process customer orders accurately and efficiently within agreed timescales
- Communicate with customers regarding order updates, delivery information, and queries
- Liaise with internal departments including sales, warehouse, logistics, and finance to ensure seamless order fulfilment
- Monitor order progress and proactively resolve any issues or delays
- Maintain accurate customer and order records within internal systems
- Provide a high standard of customer service through professional and timely communication
- Ensure all documentation and data entry are completed with a high level of accuracy
- Support continuous improvement of order handling and customer service processes
Skills and Experience Required
- Customer Service experience can be either through telephone or in a face-to-face environment.
- Previous experience in administration
- Be able to maintain an efficient, organised approach to all tasks to ensure a world-class level of customer experience.
- Attention to detail and the ability to proactively resolve complications.
- Passionate with the ability to take ownership of customer queries and confidently resolve issues where required.
- Ability to effectively organise and prioritise your workload to achieve targets in the most efficient way.
- Ability to multitask.
- A team player.
- Ability to take on further responsibility when required.
Working for Origin Fitness
- Be part of a vibrant, growing company with 55 staff.
- Training and support to help develop your skills.
- Opportunities to progress within the business.
- Manager support through regular 121s and a personal development plan
- An Investors in People Employer
We care about our team. Here are just a few of the perks;
- Free to use staff gym at head office (HQ Staff Gym with our latest equipment)
- Cycle to work scheme
- Free staff car parking at head office (HQ Staff Car Park)
- Regular staff events, socials and parties
- 28 days annual leave (33 days after 5 years’ service) We close for Christmas and New Year to ensure everyone can enjoy a well-deserved rest
- A joint contributory pension scheme – Origin Fitness match up to 5%
- Staff purchase scheme at landed cost + VAT
- Staff Merchandise allowance
- Hours Monday to Friday 9- 5:30pm
We are committed to promoting equality and diversity in employment and follow an equal opportunities policy.
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company pension
- On-site gym
- On-site parking
Experience:
- Microsoft Dynamics 365: 1 year (preferred)
- Order Fulfilment: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
