Job Summary
As the Team Leader of The Scottish Design Exchange, you will play a pivotal role in ensuring the success and smooth operation of our establishment. This role demands a dynamic individual with exceptional communication skills, strong leadership, and the ability to motivate and inspire your team. You will be responsible for making informed decisions, solving problems, delegating tasks effectively, and driving the core values and culture of our business.
Inspiring POSSIBILITIES
We work together towards our goals. We talk about solutions, not problems. We give constructive and positive feedback.
Creating CONNECTIONS
We create opportunities for people to connect. Inclusive and welcoming. We value and respect each individual who spends time in our community, whether they be staff, customers, or artists.
Encouraging GROWTH
Growth in sales leads to growth the artists’ businesses, which leads to growth in
SDX. We all have our part to play and work as a team to make it happen. We’re not afraid of change and always look at ways to improve.
Celebrating CREATIVITY
We respect each other’s roles and encourage creative input. Creativity and play are fundamental, let’s have fun! We are open to new ideas and points of view.
Key Responsibilities
Leadership and Motivation: Lead by example, fostering a positive, inclusive, and energetic environment. Motivate your team to achieve their best performance and ensure they are aligned with the store's goals and values.
Shop Operations: Assisting with managing and overseeing shop operations, developing a routine for opening and closing, ensuring efficient functioning of the shop, motivating and driving the sales floor to deliver excellent customer service.
Decision Making: Make thoughtful and informed decisions to benefit the store, both in day-to-day operations and strategic planning. Your ability to analyse situations and make sound judgments is crucial.
Problem Solving: Address and resolve issues promptly and effectively. Your problem-solving skills will help maintain operational flow and enhance the customer experience.
Loss Prevention: assisting the Team Coordinator with managing loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels and appropriately handling broken or damaged merchandise.
Delegation: Delegate tasks appropriately to team members, ensuring their skills are utilized effectively and promoting a sense of responsibility and growth.
Values and Culture: Champion our values and culture. Ensure that these principles are upheld in every aspect of the business, from customer interactions to team behaviour.
Candidate Requirements
The right candidate must align with our core values and mission statement.
Proven experience in a leadership role.
Communication: Utilize excellent communication skills to interact with customers, staff, and participants. Ensure clear, concise, and effective communication within the team to foster collaboration and efficiency.
Positive Attitude: Maintain and promote a positive and enthusiastic attitude, even in challenging situations. Your demeanour will set the tone for the team and influence customer satisfaction.
Demonstrated ability to lead and motivate a team.
Exceptional decision-making and problem-solving abilities.
Ability to delegate tasks effectively.
Benefits
Job Types: Part-time, Permanent
Pay: £13.75 per hour
Expected hours: 20 per week
Benefits:
Schedule:
Day shift
Monday to Friday
Weekend availability
Work Location: In person
