Records specialist Work, Jobs in Edinburgh, Edh (with Salaries)

Product Support Specialist - Institutions
Opus 2 —Edinburgh
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Product management
- Python
- Employee assistance programme
Quick apply
Support Administrator
Lane Clark & Peacock —Edinburgh
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
7d
Customer Priority Specialist
Sky —Livingston
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee discount
251107 (KA) Occupational Therapy Assistant Practitioner
NHS Scotland —Lothian
- £31,537 - £34,303 a year
6d
Associate Manufacturing Planner
RoslinCT —Edinburgh
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
- Employee discount
7d
Apprentice Operational Support Officer (Band 6/AO)
Health and Safety Executive —Edinburgh
- £28,499 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- IT
9d
Welfare Rights Advisor
Change Mental Health —Edinburgh
- £30,768.10 a year
- Full-time
- Mentoring
- IT
- In-person
- Employee discount
Quick apply
250625 (MG) Specialist Occupational Therapist
NHS Scotland —Lothian
- £43,231 - £52,679 a year
9d
NHSL 249857 R1 (LF) Advanced Physiotherapy Practitioner
NHS Scotland —Bonnyrigg
- £52,845 - £61,466 a year
Operations Controller
Nadara —Edinburgh
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
Nutritionist/ Dietitian Job in Edinburgh
Mantra Care —Edinburgh
- Remote
- Master's degree
- Bachelor's degree
- Flexible schedule
12d
251135 (KMc) Specialist Physiotherapist
NHS Scotland —Bonnyrigg
- £43,231 - £52,679 a year
6d
SMCR Risk Consultant
Standard Life —Edinburgh
- £43,500 - £65,000 a year
- Annual leave
7d
250987 (SNIS) Clinical Associate Applied Psychologist
NHS Scotland —Edinburgh
- £52,845 - £61,466 a year
6d
Land Consultant
WSP —Edinburgh
- Part-time
- Hybrid work
- Microsoft Office
- Project management
- Travel
- Flexitime
- Work from home
Talent Acquisition Specialist, Sourcing - Swedish/Norwegian/Danish Speaker
Ramboll —Edinburgh
- Full-time
- Hybrid work
- Social media management
- English
- Communication skills
- Annual leave
Quick apply
250458 (GH) Specialist Radiographer Mammography - Band 6
NHS Scotland —Edinburgh
- £43,231 - £52,679 a year
- Call to connect
- Nursing
13d
Head of Strategic Resourcing and People Operations
Companies House —Edinburgh
- £74,089 - £80,300 a year
- Full-time
- Management
- Presentation skills
- Travel
- Annual leave
7d
Constituency Support Officer for Dave Doogan MP
Scottish National Party (SNP) —Edinburgh
- £27,000 - £37,846 a year
- Full-time
- Administrative experience
- Driving
- Travel
251189 (SNIS) Specialist Physiotherapist
NHS Scotland —Bonnyrigg
- £43,231 - £52,679 a year
6d

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records specialist jobs near edinburgh, edh

Product Support Specialist - Institutions

Opus 2 -
Edinburgh

Quick apply

Job details

Full-time
£40,000 - £45,000 a year

Benefits

Cycle to work scheme
Company pension
Company events
Employee assistance programme
Paid volunteer time

Qualifications

Software deployment
Bash (Unix shell)
Product management
Python

Full job description

As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams.

This role bridges client enablement and internal accountability. You’ll facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management. With deep knowledge of the Institutions solution, you’ll ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use.

What you'll be doing

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
Assist in delivering product training sessions and client demonstrations as needed.
Ensure a high standard of professionalism and customer satisfaction in all support engagements.

Requirements

What we're looking for in you

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
Assist in delivering product training sessions and client demonstrations as needed.
Ensure a high standard of professionalism and customer satisfaction in all support engagements.
This role is advertised for London / Edinburgh - We will accept candidates local to each of these locations.

Benefits

Working for Opus 2

Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive:

Contributory pension plan.
26 days annual holidays, flexible working, and length of service entitlement.
Health Insurance.
Loyalty Share Scheme.
Enhanced Maternity and Paternity.
Employee Assistance Programme.
Electric Vehicle Salary Sacrifice.
Cycle to Work Scheme.
Calm and Mindfulness sessions.
A day of leave to volunteer for charity or dependent cover.
Accessible and modern office space and regular company social events.

Quick apply

Refine Your Search

records specialist jobs in edinburgh, edh

Product Support Specialist - Institutions

Support Administrator

Customer Priority Specialist

251107 (KA) Occupational Therapy Assistant Practitioner

Associate Manufacturing Planner

Apprentice Operational Support Officer (Band 6/AO)

Welfare Rights Advisor

250625 (MG) Specialist Occupational Therapist

NHSL 249857 R1 (LF) Advanced Physiotherapy Practitioner

Operations Controller

Nutritionist/ Dietitian Job in Edinburgh

251135 (KMc) Specialist Physiotherapist

SMCR Risk Consultant

250987 (SNIS) Clinical Associate Applied Psychologist

Land Consultant

Talent Acquisition Specialist, Sourcing - Swedish/Norwegian/Danish Speaker

250458 (GH) Specialist Radiographer Mammography - Band 6

Head of Strategic Resourcing and People Operations

Constituency Support Officer for Dave Doogan MP

251189 (SNIS) Specialist Physiotherapist

I want to receive the latest job alerts for records specialist in edinburgh, edh

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