Solution specialist Work, Jobs in Edinburgh, Edh (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Customer Service Representative
Diligenta —Edinburgh
- £24,479 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Specialist (Edinburgh)
MotabilityDotNet —Edinburgh
- £34,376 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
8d
Global Complaints Specialist - Chase UK
JPMorganChase —Edinburgh
- Full-time
- Master's degree
- Conflict management
- AI
Project Assistant
Harmony Fire —Edinburgh
- Full-time
- Microsoft Outlook
- Writing skills
- Continuous improvement
Quick apply
Project Co-ordinator
Hymans Robertson LLP —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
8d
KTP Associate in Integrating Capability-based Intelligent Automation Systems in Customer and Operations Processes
Heriot Watt University —Edinburgh
- £34,000 a year
- Full-time
- Data analysis skills
- Master's degree
- University
FOS & Exec Complaints Specialist
JPMorganChase —Edinburgh
- Weekend availability
- Communication skills
- Banking
Graduate Project Manager (Energy) - Edinburgh - 2027
Stantec —Edinburgh
- Hybrid work
- Bachelor's degree
- Business
Conflicts Analyst
Burges Salmon —Edinburgh
- Hybrid work
- Analysis skills
- Mentoring
Customer Service Advisor
JPMorganChase —Edinburgh
- Full-time
- Communication skills
- Banking
14d
PHP Web Application Developer (Edinburgh-based)
Lyles Sutherland —Leith
- Overtime
- Hybrid work
- Software development
- AI
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
Health and Wellness Sales Advisor
Boots —Edinburgh
- £16 an hour
- Part-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
Data Validation Specialist
Addepar —Edinburgh
- Bachelor's degree
- Organisational skills
- AI
Quick apply
HR Generalist (Part Time, 20 Hr/Week)
Exergy3 —Edinburgh
- £38,000 - £45,000 a year
- Part-time
- Hybrid work
- Contracts
- Negotiation
- Annual leave
Quick apply
1h
Service Coordinator
Edifice Automation and Smart Systems —Edinburgh
- £2,600 - £3,100 a month
- Full-time
- Continuous improvement
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
5d
Sustainable Mobility Planners (Varying grades)
Pell Frischmann —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Leadership
Associate Technical Specialist
Sky —Livingston
- Full-time
- Hybrid work
- Communication skills
- Employee discount
3h
Technical Engineer-2nd Line
Redsquid Communications —Glenrothes
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Term Time Early Intervention Mental Health Support Workers (P/T)
Includem —Glenrothes
- £21,047 a year
- Part-time
- English
- In-person
- Care plans
- Flexitime
- Sick pay
Quick apply
11d

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solution specialist jobs near edinburgh, edh

Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Edinburgh

Quick apply

Job details

Full-time

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

solution specialist jobs in edinburgh, edh

Mobility Support Specialist

Customer Service Representative

Customer Service Specialist (Edinburgh)

Global Complaints Specialist - Chase UK

Project Assistant

Project Co-ordinator

KTP Associate in Integrating Capability-based Intelligent Automation Systems in Customer and Operations Processes

FOS & Exec Complaints Specialist

Graduate Project Manager (Energy) - Edinburgh - 2027

Conflicts Analyst

Customer Service Advisor

PHP Web Application Developer (Edinburgh-based)

Health and Wellness Sales Advisor

Data Validation Specialist

HR Generalist (Part Time, 20 Hr/Week)

Service Coordinator

Sustainable Mobility Planners (Varying grades)

Associate Technical Specialist

Technical Engineer-2nd Line

Term Time Early Intervention Mental Health Support Workers (P/T)

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