Support specialist institutions Work, Jobs in Edinburgh, Edh (with Salaries)

Product Support Specialist - Institutions
Opus 2 —Edinburgh
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Product management
- Python
- Employee assistance programme
Quick apply
Onsite IT Support Specialist
Avaloq —Edinburgh
- Full-time
- Windows
- Organisational skills
- SharePoint
Quick apply
Support Worker (Bank)
Community Integrated Care —Edinburgh
- £13.86 an hour
- Employee discount
Quick apply
English Linguist and Localization Specialist
Avaloq —Edinburgh
- Full-time
- Hybrid work
- Spanish
- English
- No degree
Quick apply
Senior Talent Acquisition Consultant – Strategic Projects
Edinburgh Napier University —Sighthill
- £37,694 - £46,049 a year
- Full-time
- University
- School
- Annual leave
20h
Support Worker
Community Integrated Care —Edinburgh
- £13.86 an hour
- Weekend availability
Quick apply
Environmental Consultant
Arup —Edinburgh
- Master's degree
- Project management
Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Presentation skills
Support Worker (Male)
Community Integrated Care —Edinburgh
- £13.86 an hour
- Part-time
Quick apply
Technology Talent Sourcer
Capco —Edinburgh
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
- Annual leave
- Life insurance
Quick apply
Support Worker (Female)
Community Integrated Care —Edinburgh
- £13.86 an hour
- Part-time
Quick apply
1d
Assistant Professor in Sport and Exercise Science (Sport Rehabilitation)
Heriot Watt University —Edinburgh
- £37,694 - £47,389 a year
- Full-time
- Doctoral degree
- Master's degree
- University
- Annual leave
3d
Enterprise Resiliency Office - Operational Resilience Enablement, Vice President
State Street —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Financial services
21h
Cyber Security Specialist
Wood Mackenzie Limited —Edinburgh
- Remote
- Azure
- Computer Science
- AWS
Quick apply
11d
Senior Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Social media management
Assistant Professor in Sport and Exercise Science
Heriot Watt University —Edinburgh
- £37,694 - £47,389 a year
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
- Annual leave
3d
Director of ICMS and Professor
Heriot Watt University —Edinburgh
- Full-time
- Public speaking
- Administrative experience
- University
- Annual leave
- Flexible schedule
Actuarial Assistant Manager (Non-Life)
KPMG —Edinburgh
- Part-time
- Remote
- Data analysis skills
- Analysis skills
- Leadership
- Flexible schedule
Project Lead
Mott MacDonald —Edinburgh
- Full-time
- Engineering
- Travel
- Annual leave
8h
Banking & Finance Senior Associate
Pinsent Masons —Edinburgh
- Full-time

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Product Support Specialist - Institutions

Opus 2 -
Edinburgh

Quick apply

Job details

Full-time
£40,000 - £45,000 a year

Benefits

Cycle to work scheme
Company pension
Company events
Employee assistance programme
Paid volunteer time

Qualifications

Software deployment
Bash (Unix shell)
Product management
Python

Full job description

As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams.

This role bridges client enablement and internal accountability. You’ll facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management. With deep knowledge of the Institutions solution, you’ll ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use.

What you'll be doing

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
Assist in delivering product training sessions and client demonstrations as needed.
Ensure a high standard of professionalism and customer satisfaction in all support engagements.

Requirements

What we're looking for in you

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
Assist in delivering product training sessions and client demonstrations as needed.
Ensure a high standard of professionalism and customer satisfaction in all support engagements.
This role is advertised for London / Edinburgh - We will accept candidates local to each of these locations.

Benefits

Working for Opus 2

Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive:

Contributory pension plan.
26 days annual holidays, flexible working, and length of service entitlement.
Health Insurance.
Loyalty Share Scheme.
Enhanced Maternity and Paternity.
Employee Assistance Programme.
Electric Vehicle Salary Sacrifice.
Cycle to Work Scheme.
Calm and Mindfulness sessions.
A day of leave to volunteer for charity or dependent cover.
Accessible and modern office space and regular company social events.

Quick apply

Refine Your Search

support specialist institutions jobs in edinburgh, edh

Product Support Specialist - Institutions

Onsite IT Support Specialist

Support Worker (Bank)

English Linguist and Localization Specialist

Senior Talent Acquisition Consultant – Strategic Projects

Support Worker

Environmental Consultant

Marketing Specialist

Support Worker (Male)

Technology Talent Sourcer

Support Worker (Female)

Assistant Professor in Sport and Exercise Science (Sport Rehabilitation)

Enterprise Resiliency Office - Operational Resilience Enablement, Vice President

Cyber Security Specialist

Senior Marketing Specialist

Assistant Professor in Sport and Exercise Science

Director of ICMS and Professor

Actuarial Assistant Manager (Non-Life)

Project Lead

Banking & Finance Senior Associate

I want to receive the latest job alerts for support specialist institutions in edinburgh, edh

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