Application support specialist Work, Jobs in Edinburgh, Sct (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Customer Service Specialist (Edinburgh)
MotabilityDotNet —Edinburgh
- £34,376 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
4d
Provenance Researcher - Human Remains Collection (24 Mths FTC)
The Royal College of Surgeons of Edinburgh —Edinburgh
- £30,412 - £38,015 a year
- Call to connect
- Research
- Databases
- Analysis skills
- Annual leave
Quick apply
Customer Service Representative
Diligenta —Edinburgh
- £24,479 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Business Support Administrator
NHS Scotland —Edinburgh
- £31,537 - £34,303 a year
- Call to connect
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
4d
Customer Service Advisor
The Wheatley Group —Edinburgh
- £32,458 - £35,620 a year
- Temporary
- Computer literacy
- Communication skills
- Employee assistance programme
12d
Information Governance Support Officer
NHS Scotland —Edinburgh
- £34,544 - £43,039 a year
- Call to connect
- Communication skills
11d
Project Co-ordinator
Hymans Robertson LLP —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
5d
256705 (LF) - Safe Haven Co-ordinator
NHS Scotland —Edinburgh
- £34,544 - £43,039 a year
- Microsoft Powerpoint
- Microsoft Word
- No degree
10d
Data Acquisition Specialist - External Data (Remote - UK)
IQVIA —Livingston
- Full-time
- Remote
- Computer Science
- English
- Bachelor's degree
- Work from home
Health and Wellness Sales Advisor
Boots —Edinburgh
- £16 an hour
- Part-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
Site Service Specialist - Mail Room Operative FTC
Ricoh —Edinburgh
- Computer literacy
- Organisational skills
- Computer skills
256495 - HR Systems Analyst (SNEW)
NHS Scotland —Edinburgh
- £43,231 - £52,679 a year
- Monday to Friday
- Writing skills
- Analysis skills
11d
Customer Assistant
Lidl —Loanhead
- £13.45 - £14.45 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
14d
Claims Customer Service Representative
Diligenta —Edinburgh
- From £28,000 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Sales Assistant - UNIQLO Princes Street
UNIQLO —Edinburgh
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
Supporter Relations Team Assistant - Fixed Term
Blood Cancer UK —Edinburgh
- £30,150 a year
- Weekend availability
- Hybrid work
- CRM software
- Writing skills
- Continuous improvement
Quick apply
13d
255936 (SM) Receptionist/Clerical Officer
NHS Scotland —Edinburgh
- £26,696 - £28,988 a year
- Part-time
- Front desk
Support Worker
Leonard Cheshire —Edinburgh
- £13.75 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
PHP Web Application Developer (Edinburgh-based)
Lyles Sutherland —Leith
- Overtime
- Hybrid work
- Software development
- AI
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
10d

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application support specialist jobs near edinburgh, sct

Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Edinburgh

Quick apply

Job details

Full-time

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

application support specialist jobs in edinburgh, sct

Mobility Support Specialist

Customer Service Specialist (Edinburgh)

Provenance Researcher - Human Remains Collection (24 Mths FTC)

Customer Service Representative

Business Support Administrator

Customer Service Advisor

Information Governance Support Officer

Project Co-ordinator

256705 (LF) - Safe Haven Co-ordinator

Data Acquisition Specialist - External Data (Remote - UK)

Health and Wellness Sales Advisor

Site Service Specialist - Mail Room Operative FTC

256495 - HR Systems Analyst (SNEW)

Customer Assistant

Claims Customer Service Representative

Sales Assistant - UNIQLO Princes Street

Supporter Relations Team Assistant - Fixed Term

255936 (SM) Receptionist/Clerical Officer

Support Worker

PHP Web Application Developer (Edinburgh-based)

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