Client representative Work, Jobs in Edinburgh, Sct (with Salaries)

Claims Customer Service Representative
Diligenta —Edinburgh
- From £28,000 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Business Development Representative
Benholm Group —Falkirk
- £33,000 a year
- Full-time
- CRM software
- Business development
- In-person
- Free parking
Quick apply
11d
Storeman - Mon to Fri
BaxterStorey —Edinburgh
- £32,000 - £35,000 a year
- Monday to Friday
- Hospitality
- Customer service
- Food service experience
- Employee assistance programme
- Employee discount
Tenants Liaison Officer
Kier Group —Dalkeith
- Full-time
- Microsoft Word
- Communication skills
Relief Security Officer
Wilson James —Edinburgh
- £15.50 an hour
- Customer service
- Computer skills
- Annual leave
- Employee discount
Business Manager - Governance and Risk
The Scottish Government —Edinburgh
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
Business Development Representative - EMEA
TEK Systems —Edinburgh
- Full-time
- CRM software
- Business development
Senior Account Executive - AI Software Sales & professional services
MaxAccelerate —Edinburgh
- Full-time
- Remote
- Sales
- Business development
- Recruiting
Quick apply
Head of Hospitality & Events
BaxterStorey UK —Edinburgh
- £40,000 - £45,000 a year
- Weekend availability
- Hotel
- Budgeting
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Kitchen Storeman - Mon to Fri
BaxterStorey UK —Edinburgh
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Customer service
- Food service experience
- Employee assistance programme
- Employee discount
Quick apply
Security Officer
ISS Facility Services —Edinburgh
- £13.45 an hour
- Night shift
- Customer service
- Computer literacy
- Computer skills
General Assistant
BaxterStorey UK —Edinburgh
- £12.71 an hour
- Part-time
- Serving
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Kitchen Storeman - Mon to Fri
BaxterStorey —Edinburgh
- £32,000 - £35,000 a year
- Monday to Friday
- Hospitality
- Customer service
- Food service experience
- Employee assistance programme
- Employee discount
14d
Store Manager - Edinburgh
Audley —Edinburgh
- £50,000 - £55,000 a year
- Weekend availability
- Microsoft Word
- Team management
- Recruiting
- Employee assistance programme
- Employee discount
10d
Land Consultant
WSP —Edinburgh
- Part-time
- Hybrid work
- Travel
- Mentoring
- Organisational skills
- Flexitime
- Work from home
Customer Service & Logistics Representative
CLdN Cargo UK Ltd —Grangemouth
- Full-time
- Microsoft Word
- Customer service
- In-person
Quick apply
4d
Wealth Manager - Coutts
National Westminster Bank PLC —Edinburgh
- £73,800 - £110,700 a year
- Full-time
- Hybrid work
- Customer service
- Hotel
- Business development
- Annual leave
6d
Kiehl's Store Manager, Edinburgh Boutique (40 Hours)
l'Oréal —Edinburgh
- Full-time
- Customer service
- Team management
- Training & development
- Annual leave
- Referral programme
Quick apply
7d
Security Concierge
Securitay Limited —Kirkcaldy
- £30,000 - £35,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
General Assistant
BaxterStorey —Edinburgh
- £12.71 an hour
- Monday to Friday
- Serving
- Customer service
- Employee assistance programme
- Employee discount
3d

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client representative jobs near edinburgh, sct

Claims Customer Service Representative

Diligenta -
Edinburgh

Quick apply

Job details

Full-time
From £28,000 a year
1 day ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Paid volunteer time
Car scheme

Qualifications

Microsoft Word
Financial Conduct Authority guidelines
Pension
Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Complaint handling
Customer interaction
Fraud prevention and detection
Communication skills

Full job description

Claims Customer Service Representative

Salary: From £28,000
Monday-Friday, 9am - 5pm
Standard Life House, Edinburgh
What does the role entail?
You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.
We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.

The Claims Team are responsible for the handling of health, disability or bereavement claims which require gathering supporting medical evidence, assessing evidence and making a claims
decision based on the information gathered and the benefits provided by the customer's policy/policies.

We're looking for individuals with:

Demonstratable experience in a claims CSR role within the pensions, life insurance or investment sectors.
Proven expertise in handling sensitive customer situations with professionalism and empathy.
Strong working knowledge of pensions industry and other retirement products.
Strong communication and problem-solving skills, with the ability to explain complex information clearly.
Familiarity with FCA regulations, data protection, and complaint handling procedures.
High level of accuracy and thoroughness in reviewing documentation.
Ability to identify discrepancies and potential fraud.
Ability to explain complex information clearly and concisely

We support our colleagues with competitive benefits:

We are a Real Living Wage employer
No weekend or evening work
31 days annual leave (including UK Bank Holidays)
Annual discretionary bonus eligibility
Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
Personal and career development opportunities across a wide range of business functions and specialist areas
Perks at Work (online discounted shopping)
Car lease scheme and Jaguar Land Rover discount
Cycle to Work scheme and interest-free season ticket loans

Our people are...

Committed to deliver good customer outcomes in a relevant and customer focused way.
Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
Great problem solvers, flexible, and adaptable to changing priorities
Comfortable switching between multiple IT applications with attention to detail
Proficient in Microsoft Office (Word & Excel)
Excited to work with other great people and create a supportive workplace
Passionate about learning and sharing knowledge to enhance skills and develop best practices

Who is Diligenta?
Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, ReAssure, AVIVA, M&G Prudential and Nest. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to our journey.

If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Quick apply

Refine Your Search

client representative jobs in edinburgh, sct

Claims Customer Service Representative

Business Development Representative

Storeman - Mon to Fri

Tenants Liaison Officer

Relief Security Officer

Business Manager - Governance and Risk

Business Development Representative - EMEA

Senior Account Executive - AI Software Sales & professional services

Head of Hospitality & Events

Kitchen Storeman - Mon to Fri

Security Officer

General Assistant

Kitchen Storeman - Mon to Fri

Store Manager - Edinburgh

Land Consultant

Customer Service & Logistics Representative

Wealth Manager - Coutts

Kiehl's Store Manager, Edinburgh Boutique (40 Hours)

Security Concierge

General Assistant

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