Customer care supervisor Work, Jobs in Edinburgh, Sct (with Salaries)

Marks & Spencer Team Leader
WH Smith PLC —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
9d
Marks & Spencer Team Leader
WHSmith Travel —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
9d
Marks & Spencer Team Leader
WHSmith International —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
9d
Marks & Spencer Team Leader
WHSmith Group —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
9d
Assistant Store Manager
Miniso —Edinburgh
- £30,000 a year
- Full-time
- Management
- Merchandising
- Team management
- Store discount
- Employee discount
Quick apply
Front Office Night Supervisor
The Balmoral —Edinburgh
- £27,000 - £32,000 a year
- Weekend availability
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Edinburgh
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Mountain Warehouse —Edinburgh
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Assistant Store Manager
Mountain Warehouse —Edinburgh
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Assistant Manager - Howies Restaurant
Howies —Edinburgh
- £32,705 - £42,000 a year
- Overtime
- Hospitality
- Restaurant management
- In-person
- Employee discount
Quick apply
20h
Starbucks Supervisor
Burton & Speke LTD —Edinburgh
- £14.25 - £14.53 an hour
- Full-time
- Communication skills
- Employee assistance programme
- Flexible schedule
Assistant Store Manager
Tapi —Edinburgh
- Full-time
- Employee assistance programme
- Employee discount
Assistant Store Manager
Hotel Chocolat —Edinburgh
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Team Leader (Part-time) - swim@
Swim Sports Company Ltd —Edinburgh
- £12,500 - £14,000 a year
- Part-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Shift Leader
Foot Locker —Edinburgh
- £10.00 - £14.12 an hour
- Part-time
- Merchandising
- Supervising experience
- Employee assistance programme
- Employee discount
Supervisor
Lush —Edinburgh
- £14.45 an hour
- Full-time
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
19h
Front Office Supervisor
voco Edinburgh Royal Terrace —Edinburgh
- £28,851.68 a year
- Full-time
- Hospitality
- Customer service
- Front desk
- Employee discount
- Referral programme
Quick apply
22h
Retail Supervisor - Part Time
Farmfoods —Leith
- £13.61 an hour
- Overtime
- Supervising experience
- School
- Annual leave
- Employee discount
Quick apply
2d
Supervisor
Guess —Livingston
- £13.50 an hour
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
Restaurant Supervisor
Franco Manca —Edinburgh
- £13.06 - £17.06 an hour
- Weekend availability
- Supervising experience
- Leadership
- Restaurant
- Employee discount
- Referral programme
Quick apply

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customer care supervisor jobs near edinburgh, sct

Marks & Spencer Team Leader

WH Smith PLC -
Edinburgh

Quick apply

Job details

Full-time
£27,479.40 - £31,000.00 a year
9 days ago

Qualifications

Sales
Merchandising
Supervising experience
Organisational skills
Communication skills

Full job description

Team Leader
Role Overview
We are looking for a motivated and hands-on Team Leader to support the day-to-day running of our busy M&S franchise store.
This is a key role within the store, responsible for leading colleagues on shift, maintaining high operational standards, delivering excellent customer service, and supporting the overall performance of the business. The successful candidate will be confident taking ownership of store operations, developing colleagues, and helping to drive commercial results.
Key Responsibilities
Leadership & Team Development

Lead by example and promote a positive working environment.
Supervise colleagues throughout the trading day, ensuring tasks are completed efficiently and to a high standard.
Provide coaching, guidance and support to team members.
Assist with the induction and training of new colleagues.
Support performance conversations and encourage colleague development.
Help build a strong, engaged and customer-focused team.

Customer Service

Deliver excellent customer service at all times.
Support colleagues in resolving customer queries and complaints effectively.
Ensure customers receive a welcoming and positive shopping experience.
Uphold M&S brand standards and values throughout the store.

Store Operations

Support the smooth running of daily store operations, including replenishment, merchandising and housekeeping.
Ensure shelves are fully stocked, displays are maintained and stock is available for customers.
Monitor product quality, availability and presentation standards.
Support stock control procedures and minimise waste where possible.
Assist with cash handling, store opening and closing procedures and operational checks.

Commercial Performance

Support the achievement of sales targets and store objectives.
Monitor store performance and identify opportunities to improve sales, availability and productivity.
Drive promotional activity and seasonal initiatives within the store.
Take ownership of store standards and commercial performance during assigned shifts.
Contribute ideas to improve operational efficiency and customer experience.

Compliance & Store Standards

Ensure compliance with company policies, health and safety requirements and food safety procedures.
Maintain high standards of cleanliness, presentation and organisation throughout the store.
Support stock accuracy, loss prevention and waste reduction initiatives.
Ensure all operational procedures are followed consistently and correctly.

Additional Responsibilities

Support workforce planning and the effective deployment of colleagues across the store.
Assist with recruitment, onboarding and colleague development activities.
Act as a key point of contact for colleagues during shifts, making decisions and resolving issues as they arise.
Lead the store in the absence of senior management, ensuring standards, service and operational requirements are maintained.

Skills & Experience
Essential

Previous experience in a retail, convenience or customer-facing environment.
Experience supervising, leading or coaching a team.
Strong communication and interpersonal skills.
Good organisational skills and attention to detail.
Ability to work effectively in a fast-paced environment.
A proactive approach and willingness to take ownership.

Desirable

Experience within food retail or convenience retail.
Experience managing stock, availability and merchandising standards.
Understanding of sales performance, KPIs and commercial targets.
Experience supporting recruitment, training or colleague development.

What We're Looking For
We're looking for someone who enjoys leading from the front, takes pride in high standards, and can motivate others to deliver a great customer experience. The ideal candidate will be dependable, commercially aware, and ready to take on increasing responsibility within the business.
Working Hours
This role requires flexibility and will include a mixture of weekdays, evenings, weekends and bank holidays.

Quick apply

Refine Your Search

customer care supervisor jobs in edinburgh, sct

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Assistant Store Manager

Front Office Night Supervisor

UK Team Leader (Chain 1 & 5)

Team Leader

Assistant Store Manager

Assistant Manager - Howies Restaurant

Starbucks Supervisor

Assistant Store Manager

Assistant Store Manager

Team Leader (Part-time) - swim@

Shift Leader

Supervisor

Front Office Supervisor

Retail Supervisor - Part Time

Supervisor

Restaurant Supervisor

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