Customer experience analyst Work, Jobs in Edinburgh, Sct (with Salaries)

Service Desk Analyst (Night Shift)
Computershare —Edinburgh
- Weekend availability
- Customer service
MI Data Analyst
Standard Life —Edinburgh
- Up to £36,000 a year
- SQL
- Analysis skills
- Communication skills
- Annual leave
9d
Master Data Operations Analyst
AliveDx —Penicuik
- Full-time
- Microsoft Excel
- Administrative experience
- Communication skills
- Annual leave
Analyst, Enterprise Service Desk
ABACUS —Edinburgh
- Azure
- Customer service
- Windows
- Employee discount
- Life insurance
Quick apply
Senior Technical Support Analyst
Lugo —Edinburgh
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Paid training
- Bereavement leave
Quick apply
3d
PMO Analyst
Standard Life —Edinburgh
- Up to £45,000 a year
- Microsoft Excel
- Analysis skills
- Presentation skills
2d
Product Operations Analyst
Moody's —Edinburgh
- Sales
- Analysis skills
- Continuous improvement
7d
Investment Data Analyst
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee discount
13d
Data & Information Management Senior Analyst
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
Research Associate - Upstream
Wood Mackenzie Limited —Edinburgh
- Microsoft Excel
- Engineering
- Data analysis skills
Quick apply
Index Data Management Analyst
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee discount
13d
Sales Operations Analyst
Quorum Cyber —Edinburgh
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Salesforce
Quick apply
13d
Underwriting Analyst
JPMorganChase —Edinburgh
- Full-time
- Customer service
Client Service Delivery Analyst
JPMorganChase —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
9d
Supply Chain Analyst - Healthcare – Edinburgh, UK
Dexcom —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
Salesforce Business Analyst
Trustpilot —Edinburgh
- Salesforce
- Software development
- Agile
- Employee assistance programme
- Employee discount
Senior Customer Service Advisor
Barclays —Edinburgh
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
7d
Service Readiness Analyst
HM Revenue and Customs —Edinburgh
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
14d
Finance Reporting Analyst
Element Materials Technology —Edinburgh
- Microsoft Excel
- Analysis skills
- Business
Data Analyst (Golf Industry)
Shot Scope Technologies —Livingston
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Flexitime
- Work from home
Quick apply
6d

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Service Desk Analyst (Night Shift)

Computershare -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

Customer service
ITIL

Full job description

Location : Edinburgh, Onsite.

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

Computershare have an excellent opportunity to join our ever-growing global technology department as a Service Desk Analyst. Are you an experienced Service Desk Analyst looking for your next role, or are you an individual with a passion for technology looking for your first step into the world of technology?

Our Service Desk Analysts are pivotal to our organisations success; keeping our employee’s online and able to do their role is an extremely important part of the role, however there are lots of other exciting things happening in the department that you can be a part of!

This is a great department to join! Working in Global Tech Support (GTS) gives you a great understanding of our wider business as you get to work with multiple different business line and see the many different transactions and work that Computershare is involved in.

If you’re looking for a role where you can progress into new things, this is the one for you. Our employees in GTS have been given fantastic opportunities to move into our wider technology teams, and have moved into roles doing Business Analysis, Development, Cyber Security, Application Support and more.

A role you will love

This position sits within our GTS department located in Edinburgh, who support our global employees with their IT issues. We’re looking for candidates that are specifically wishing to work night shift hours, 10pm - 6am (Sun - Thurs) , and can commit to working rotating weekends.

As one of our Service Desk Analysts, you will work as part of a talented team to manage all first line support tasks for our employees across the globe, whilst ensuring the readiness of our business-critical systems.

You will be responsible for logging all incidents and requests, prioritisation of these requests, and providing first contact resolution where possible.

You will be involved in ensuring that all documentation and processes are kept up to date, whilst looking at ways to improve what we do, highlighting any improvements that can be made and looking at what we can automate as a team to ensure that we are able to work to maximum efficiency.

Other key responsibilities include:

Logging, categorising, and prioritising global incidents
Build and maintain good working relationships with all teams across the organisation.

What will you bring to the role?

As you can imagine, we’re looking for people with a passion for technology, great attention to detail and the ability to excel in customer service.

Supporting our employees and systems is key to the role, so being able to think on your feet, problem solve and think outside the box are some key skills that you’ll need for this role.

Communication is key in this role – you need to be able to build effective working relationships and work closely with your team to keep up to date with changes and bring your ideas to the table.

You’ll also need:

Experience working in a technical environment, is highly advantageous, however we are more than happy to speak to any applicants who have studied technology, or have a passion for all thing’s tech
An understanding of ITIL frameworks is highly advantageous
The ability to understand the importance of processes and documentation

If this sounds like the role that you’ve been looking for, then apply today! This is a great opportunity to get into a department that supports our business globally, learn and have your voice heard!

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

Apply Now

Refine Your Search

customer experience analyst jobs in edinburgh, sct

Service Desk Analyst (Night Shift)

MI Data Analyst

Master Data Operations Analyst

Analyst, Enterprise Service Desk

Senior Technical Support Analyst

PMO Analyst

Product Operations Analyst

Investment Data Analyst

Data & Information Management Senior Analyst

Research Associate - Upstream

Index Data Management Analyst

Sales Operations Analyst

Underwriting Analyst

Client Service Delivery Analyst

Supply Chain Analyst - Healthcare – Edinburgh, UK

Salesforce Business Analyst

Senior Customer Service Advisor

Service Readiness Analyst

Finance Reporting Analyst

Data Analyst (Golf Industry)

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