Customer service team manager Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Service Manager
Grant Westfield —Edinburgh
- Management
- Customer service
- No degree
- Annual leave
- Employee discount
13d
Operations Manager
Popeyes UK —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Internal Sales Manager
The Edinburgh Boiler Company —Dalkeith
- £43,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Analysis skills
Quick apply
13d
Service Manager - Customer Services
East Lothian Council —Haddington
- £40.40 - £45.51 an hour
- Call to connect
- Hybrid work
- In-person
- School
- Work from home
2d
Event Operations Manager
Sodexo —Edinburgh
- £36,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Employee assistance programme
Quick apply
5d
Centre Manager
Cubo Work —Edinburgh
- £35,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick apply
2d
Concession Manager - John Lewis Edinburgh
Rodd&Gunn UK Ltd —Edinburgh
- £14 - £15 an hour
- Sales
- In-person
- Retail management
- Employee discount
Quick apply
Store Manager
WOURTH Group —Edinburgh
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Store discount
- Employee discount
Quick apply
10d
Team Member - Edinburgh Airport
Pret A Manger —Edinburgh
- £14.50 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
Bench General Manager
Five Guys UK —Edinburgh
- From £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Assistant Operations Manager
Ben's Gutters Commercial Ltd —Edinburgh
- £29,000 - £33,000 a year
- Full-time
- Customer service
- Computer literacy
- English
Quick apply
2d
Bershka Edinburgh General Manager
INDITEX —Edinburgh
- Full-time
- Sales
- Leadership
Quick apply
Team Manager
Fox's Burton's Companies —Livingston
- Night shift
- Bakery
- Leadership
Customer Service Centre Agent
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
4d
Funeral Service Manager
Co-op —Edinburgh
- £34,000 - £39,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee discount
Team Lead, Enterprise Service Desk
ABACUS —Edinburgh
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Deputy General Manager
Element —Edinburgh
- £35,000 a year
- Full-time
- Analysis skills
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
5d
Store Detective
ASEL —Edinburgh
- £15.00 - £15.70 an hour
- Full-time
- Driving
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Graduate Management Trainee - Edinburgh
Enterprise Mobility —Edinburgh
- Full-time
- Sales
- Customer service
- Bachelor's degree
Assistant Manager
Five Guys UK —Edinburgh
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme

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customer service team manager jobs near edinburgh, sct

Customer Service Manager

Grant Westfield -
Edinburgh

Apply Now

Job details

13 days ago

Benefits

Cycle to work scheme
Annual leave
Employee discount
On-site parking

Qualifications

Management
Customer service
Organisational skills
Communication skills

Full job description

Edinburgh

An exciting opportunity has arisen for a Customer Service Manager at Grant Westfield, the company behind the UK’s leading bathroom panel brands, Multipanel and Naturepanel.

Managing the Customer Services team this role will maximise performance and will be responsible for planning and implementing Customer Service strategies.

Key Responsibilities:

Lead and develop the Customer Service department, setting clear strategic direction aligned with wider business objectives.
Foster a culture of customer & commercial focus, accountability and continuous improvement across all service teams.
Lead, coach and develop the Customer Service Team Leader to drive high performance and ensure effective succession planning.
Provide strategic oversight of inbound & outbound activity, quality frameworks, returns, complaints handling, and reporting processes.
Take ownership of high risk or business escalated customer situations, ensuring effective resolution frameworks are in place.
Oversee resource planning, team structure and operating models to ensure capacity and capability align with service demand and business strategy.
Ensure a consistent approach to performance management and development through leadership teams, embedding a strong culture of coaching and growth.
Establish and maintain effective communication frameworks, ensuring customer insight and feedback are captured and used to enhance the customer experience.
Lead and contribute to the design and implementation of change initiatives and projects impacting Customer Services.
Drive the identification and adoption of best practice, processes and systems to enable a continuous improvement environment.
Own and review service performance frameworks, ensuring SLAs, KPIs and quality standards are aligned to business and customer expectations.

The successful candidate’s profile:

Essential:

Management experience within a Customer Service environment.
Experience of managing an operation through periods of significant growth or change.

Desirable:

Previous Epicor system experience.

Qualifications

Essential:

Qualified to degree level or equivalent professional experience in Customer Service.

Flexibility

Demonstrates willingness to change ideas or perceptions based on new information or contrary evidence.
Is open to new ideas and listens to other people’s points of view.
Responds effectively to changing circumstances.
Adjusts tasks and priorities when necessary.

Teamwork

Is friendly, approachable and cooperative.
Provides support when recognising others being overwhelmed with work or unable to solve a problem.
Shares knowledge, ideas and concerns with other members of the team and across a wider organisational network.
Respects cultural differences and differences in opinions.
Builds excellent working relationships with internal departments within the company.

Customer Service

Treats all clients with respect and cultural awareness.
Accepts responsibility for mistakes, apologises and makes suitable and timely amendments.
Takes pride in delivering the highest level of customer service

Organisational skills

Ensures a clear understanding of the desired result, if unsure, asks for clarification.
Can work independently and prioritise their workload.

Communication

Strong communication and interpersonal skills with the ability to influence and motivate others
Present and discuss views effectively, through formal, informal, written and spoken communication.
Actively listens to co-workers and customers to gain a better understanding of their concerns and needs.

Attention to detail

Performs tasks accurately and thoroughly; double-checks the accuracy of work and adjusts ensure client expectations are met and exceeded.
Maintains properly equipped work area.

Problem solving

Acknowledges when doesn't know something and takes steps to find out.
Can recognise potential problems and present potential solutions.

Continuous improvement

Constantly seeks ways to improve processes, products or services.
Seeks out/engages in continuous learning opportunities that develop self and expands organisational intellectual capital.
Uses feedback from co-workers and clients to continuously improve service.

What Grant Westfield will offer you:

Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business. In return, you will receive a rewarding and competitive remuneration package, and be based in our Edinburgh office, in the heart of Scotland.

Competitive Salary
Discretionary annual bonus scheme
30 days annual leave with the opportunity to purchase additional days
Health Cash Plan
Bike to Work scheme
On-site parking
Staff Discount

Apply Now

Refine Your Search

customer service team manager jobs in edinburgh, sct

Customer Service Manager

Operations Manager

Internal Sales Manager

Service Manager - Customer Services

Event Operations Manager

Centre Manager

Concession Manager - John Lewis Edinburgh

Store Manager

Team Member - Edinburgh Airport

Bench General Manager

Assistant Operations Manager

Bershka Edinburgh General Manager

Team Manager

Customer Service Centre Agent

Funeral Service Manager

Team Lead, Enterprise Service Desk

Deputy General Manager

Store Detective

Graduate Management Trainee - Edinburgh

Assistant Manager

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