Customer success specialist Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Service Advisor
JPMorganChase —Edinburgh
- Full-time
- Customer service
- Financial services
- Communication skills
7d
FOS & Exec Complaints Specialist
JPMorganChase —Edinburgh
- Weekend availability
- Financial services
- Communication skills
- Banking
7d
Freelance In Person Event Specialist - Edinburgh, Scotland
Visit.org —Edinburgh
- Temporary
- Customer service
- English
- Travel
Quick apply
CRM, AI & AutomationDeveloper
The Converters Group —Dunfermline
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
1d
Transfer Agency UK, Associate 2
State Street —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Site Service Specialist - Mail Room Operative FTC
Ricoh —Edinburgh
- Customer service
- Organisational skills
- Communication skills
1d
Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
1d
Guest Experience Specialist
Indie Campers —Broxburn
- £26,500 a year
- Full-time
- Sales
- Customer service
- IT
Quick apply
Customer Experience Specialist, Sales - Edinburgh
Tesla —Newbridge
- Weekend availability
- Sales
- Customer service
- Presentation skills
1d
Product Support Specialist
Appointedd —Edinburgh
- £24,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Customer Support Exec. (B2B SaaS)
VoucherCart —Edinburgh
- £27,000 - £32,000 a year
- Full-time
- Google Suite
- English
- SQL
Quick apply
Customer Service Administrator
GAP Group —Falkirk
- Full-time
- Microsoft Outlook
- Sales
- Customer service
CRM, AI & Automation Manager
The Converters Group —Dunfermline
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
2d
Senior Security Specialist
FedEx EU —Edinburgh
- £46,000 - £62,000 a year
- Full-time
- Microsoft Office
- Employee assistance programme
Incident Control and Business Continuity Manager
HM Revenue and Customs —Edinburgh
- £37,682 - £40,705 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
12h
Sales Assistant
HMV Group —Edinburgh
- Part-time
Customer Assistant
Lidl —Edinburgh
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
4d
Operations Manager - Residential and Cleaning Services
Heriot Watt University —Edinburgh
- £47,389 - £58,225 a year
- Weekend availability
- Management
- Microsoft Office
- Team management
- Annual leave
- Flexible schedule
1d
Growth and Innovation Associate (KTP Associate)
Heriot Watt University —Edinburgh
- £28,000 a year
- Full-time
- CRM software
- Master's degree
- Project management
Workplace, Health & Safety Specialist, UKIE WHS AMZL
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Microsoft Word

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customer success specialist jobs near edinburgh, sct

Customer Service Advisor

JPMorganChase -
Edinburgh

Apply Now

Job details

Full-time
7 days ago

Qualifications

Customer service
Financial services
Communication skills
Banking

Full job description

JOB DESCRIPTION

Are you passionate about helping customers? Do you want to be part of a team that has been recognized as the Best British Bank for 2023 and 2024, ranked number one for customer service? If so, we invite you to join one of the fastest-growing banks in the UK!

Why Chase?
At Chase, our customers rely on us for their financial needs. As a Customer Service Specialist, you'll be at the forefront of providing exceptional experiences, assisting customers with their more complex needs. We empower our specialists to resolve customer issues efficiently and accurately, ensuring memorable quality service. You'll engage with customers primarily through calls, helping those with greater financial needs or managing more challenging personal situations. As a new bank in the UK market, we're constantly seeking innovative ideas to enhance our service and colleague experience, and you'll play a key role in our evolution.

Job responsibilities

Deliver Excellence: Provide friendly, caring, and efficient service to our valued customers.
Problem Solver: Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
Team Collaborator: Work alongside teammates to elevate customer service and refine our processes.
Digital Guide: Educate and assist customers with our digital app, as well as new product and service launches.
Escalation Expert: Act as an escalation point for customers who need our help in more challenging moments.

Required qualifications, capabilities, and skills

Customer service experience in financial services, banking or a contact centre environment.
Customer-Centric: A genuine passion for helping customers.
Experience: Proven experience in a fast-paced customer experience environment.
Communication: Strong verbal and written communication skills, be an active listener.
Solution-Oriented: Ability to understand customer needs and find effective solutions.
Growth Mindset: A passion for learning and personal development.
Team Player: Ability to work collaboratively and advocate for customer service and the brand.

What We Offer:

Working Hours: 35 hours per week over 4 days, with a blend of office and home working after probation.
Shifts: A range of shift patterns between 8 am and 9 pm, available 365 days a year.

Join Chase and be part of a team that is redefining the banking experience in the UK. Apply today and help us create unforgettable experiences for our customers!

#ICBCareer

#ChaseUKCustomerServices

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Apply Now

Refine Your Search

customer success specialist jobs in edinburgh, sct

Customer Service Advisor

FOS & Exec Complaints Specialist

Freelance In Person Event Specialist - Edinburgh, Scotland

CRM, AI & AutomationDeveloper

Transfer Agency UK, Associate 2

Site Service Specialist - Mail Room Operative FTC

Team Manager - Contact Centre

Guest Experience Specialist

Customer Experience Specialist, Sales - Edinburgh

Product Support Specialist

Customer Support Exec. (B2B SaaS)

Customer Service Administrator

CRM, AI & Automation Manager

Senior Security Specialist

Incident Control and Business Continuity Manager

Sales Assistant

Customer Assistant

Operations Manager - Residential and Cleaning Services

Growth and Innovation Associate (KTP Associate)

Workplace, Health & Safety Specialist, UKIE WHS AMZL

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