Customer support specialist (application support) Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Profit sharing
- Health & wellbeing programme
Quick apply
12d
Customer Support Specialist
ExpenseIn —Edinburgh
- £28,000 - £30,000 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
2d
Customer Service Representative - Edinburgh
Diligenta —Edinburgh
- £24,479 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
IT Support Specialist
Cirrus Logic —Edinburgh
- Full-time
- Customer service
- No degree
- IT
Customer Support Exec. (B2B SaaS)
VoucherCart —Edinburgh
- £27,000 - £32,000 a year
- Full-time
- Google Suite
- English
- SQL
Quick apply
Site Service Specialist - Mail Room Operative FTC
Ricoh —Edinburgh
- Customer service
- Organisational skills
- Communication skills
13d
P&S Data Governance Analyst
Standard Life —Edinburgh
- Up to £50,000 a year
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
2d
Universal Credit Operational Leader - Edinburgh - East Scotland
Department for Work and Pensions —Edinburgh
- £38,772 - £39,621 a year
- Overtime
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
2d
IAM Practitioner
Computershare —Edinburgh
- Full-time
- Analysis skills
- Work from home
Delivery Lead
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- PMP
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
AI Security Specialist
Lloyds Banking Group —Edinburgh
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- Project management
- Machine learning
- Organisational skills
Senior Accessibility Specialist
Royal London —Edinburgh
- JavaScript
- Communication skills
- HTML
- Annual leave
Quality Engineer
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Azure
- JavaScript
- APIs
- Annual leave
- Employee discount
3d
IT Security Officer
CAE Inc. —Edinburgh
- Full-time
- Bachelor's degree
- No degree
- IT
Squad Technical Lead
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Azure
- SQL
- Continuous improvement
- Annual leave
- Employee discount
Cyber Security Specialist
Wood Mackenzie Limited —Edinburgh
- Remote
- Azure
- Computer Science
- AWS
Quick apply
13d
Senior Techno Functional Analyst EPM
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Oracle
- ERP systems
- SQL
- Annual leave
- Employee discount
4d
Data Scientist
ICON Plc —Livingston
- Full-time
- Azure
- Computer Science
- SQL
- Employee assistance programme
8d
Software Development Engineer, Amazon Ads CreativeX
Amazon Development Centre (Scotland) Limited —Edinburgh
- Full-time
- Computer Science
- Java
- AWS
Analytics Engineer (Mid level)
FreeAgent —Edinburgh
- £37,500 - £48,000 a year
- Full-time
- Hybrid work
- SQL
- AWS
- Python
Quick apply

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customer support specialist (application support) jobs near edinburgh, sct

Customer Support Specialist (Application Support)

Symology Ltd
Falkirk

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Job details

Permanent | Full-time
£28,000 - £32,000 a year
12 days ago

Benefits

Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Falkirk, Scotland, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Falkirk, Falkirk: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Falkirk

Quick apply

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