Director operations transformation, banking Work, Jobs in Edinburgh, Sct (with Salaries)

Executive Director - Daily Banking & Lending Operations
JPMorganChase —Edinburgh
- Full-time
- Management
- Continuous improvement
- Leadership
2d
Director - Operations Transformation, Banking
Deloitte —Edinburgh
- Hybrid work
- Management
- Master's degree
- Business development
Investment Operations Analyst
JPMorganChase —Edinburgh
- Full-time
- English
- Analysis skills
- Continuous improvement
7d
Director, Operations Transformation - Investment Management
Deloitte —Edinburgh
- Hybrid work
- Sales
- Business development
- AI
Associate Director – Retail and CPG Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Merchandising
- Business development
- Team management
Quantum in Financial Services Innovation Project Manager
University of Edinburgh —Edinburgh
- Part-time
- Hybrid work
- Financial services
- Annual leave
- Flexible schedule
10h
Global Complaints Specialist - Chase UK
JPMorganChase —Edinburgh
- Full-time
- Master's degree
- Conflict management
- AI
Chief People Officer
Scottish Government —Edinburgh
- £111,916 - £121,143 a year
- Full-time
- Presentation skills
- Continuous improvement
- Human resources
8d
Customer Excellence Specialist - 12 Month Fixed Term Contract
Sky —Livingston
- Full-time
- Hybrid work
- Project management
- Training & development
- Communication skills
- Free parking
- Employee discount
7d
Associate Director, Operational Finance, GBS - Finance Transformation
Deloitte —Edinburgh
- Hybrid work
- Business development
- Agile
FOS & Exec Complaints Specialist
JPMorganChase —Edinburgh
- Weekend availability
- Communication skills
- Banking
Assistant Banking Manager, Edinburgh
Hampden Bank —Edinburgh
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Employee assistance programme
Co-Managing Director – UK & Ireland
BayWa r.e. —Edinburgh
- Full-time
- Engineering
- English
- Business development
- Employee assistance programme
International Market Lead, Middle East
National Westminster Bank PLC —Edinburgh
- Full-time
- Hybrid work
- Management
- Hotel
- Business development
- Annual leave
Part Time Head of Finance
Parsley Box —Edinburgh
- £90,000 a year
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
- Analytics
- Free parking
- Annual leave
Quick apply
Chief People Officer
The Scottish Government —Edinburgh
- Full-time
- Presentation skills
- Continuous improvement
- Human resources
8d
Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience
Deloitte —Edinburgh
- Hybrid work
- Business development
- No degree
- Mentoring
Quality Manager (Manufacturing QA)
NHS Scotland —Edinburgh
- £65,125 - £70,303 a year
- Hybrid work
- Master's degree
- Bachelor's degree
- Quality control
1d
Customer Service Associate (Part-Time) R0198279 Dockside Edinburgh, United Kingdom Part time
Greystar —Edinburgh
- Part-time
- Microsoft Outlook
- Sales
- English
6d
Head of Financial Crime Risk (2LoD), Edinburgh
Hampden Bank —Edinburgh
- Leadership
- Annual leave
- Employee assistance programme
10d

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director operations transformation, banking jobs near edinburgh, sct

Executive Director - Daily Banking & Lending Operations

JPMorganChase -
Edinburgh

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Job details

Full-time
2 days ago

Qualifications

Succession planning
Banking & lending experience
Management
Operations management
Senior management experience
Stakeholder liaison
Coaching
Performance management
Continuous improvement
Continuous improvement cycles oversight
Risk management
Operational strategy development
Cross-functional collaboration
Leadership
Banking
Cross-functional communication
Operations leadership experience

Full job description

JOB DESCRIPTION

Step into a senior leadership role where what you do improves customers' everyday financial lives. You will lead a large, customer-focused operations function in a fast-paced digital banking environment, setting the standard for service, quality, and operational performance. You will shape an operating model built for resilience, sustainability and growth, while strengthening risk and control outcomes. Working with partners across technology, product, and control functions, you will help us continuously improve how we serve customers.

As an Executive Director, Daily Banking & Lending Operations, you will lead end-to-end operational delivery and help shape the future of how we serve customers across daily banking and lending journeys. You will partner with us across operations, technology, product, risk, and control teams to strengthen customer outcomes, improve efficiency, and build a sustainable control environment. You will set the tone for an inclusive, high-performance culture where colleagues can grow and deliver at their best.

Job responsibilities

Lead day-to-day operational delivery to achieve agreed service levels, quality standards, and customer outcomes.
Drive performance across teams, locations, and customer journeys by using insights and operational metrics to improve efficiency and quality.
Oversee daily banking and lending servicing and lending decision processes to ensure fair, consistent, and compliant outcomes.
Strengthen support for customers in financial difficulty, and vulnerable customer considerations in line with regulatory expectations.
Set and deliver the operations strategy to align to business priorities, customer needs, and future growth.
Evolve the operating model to improve scalability, resilience, and end-to-end accountability.
Simplify processes and reduce friction to improve productivity, quality, and customer experience.
Partner with technology, product, process engineering, and service teams to design and deliver operational improvements.
Maintain effective governance and oversight, with clear accountability, disciplined issue management, and consistent controls.
Engage with risk, compliance, audit, and control partners to ensure strong control design and timely remediation of issues.
Develop leaders and build an inclusive culture that supports engagement, coaching, and continuous feedback.

Required qualifications, capabilities, and skills

Significant experience of senior operations leadership experience in financial services, banking, contact centre operations, or another highly regulated environment.
Strong leadership experience of leading leaders and managing large, multi-team operations across multiple locations.
Bring knowledge and experience across consumer lending operational journeys, including servicing, underwriting decision support, arrears support, and financial assistance.
Demonstrate strong knowledge of operational risk, governance, controls, and audit readiness in a regulated environment.
Deliver operations strategy and transformation programs that improved customer outcomes, quality, efficiency, and risk performance.
Lead complex cross-functional delivery in a matrix operating model with multiple senior stakeholders.
Apply data, operational reporting, and performance metrics to diagnose issues, set priorities, and drive measurable improvement.
Communicate clearly to senior stakeholders, including progress updates, risks, priorities, and decisions required.
Resolve operational issues effectively, including conduct, control, and customer outcome risks.
Build inclusive, high-performing teams through coaching, clear objectives, performance management, and succession planning.
Collaborate with compliance, risk, and audit teams, including regulatory and internal audit engagement.

Preferred qualifications, capabilities, and skills

Experience of leading operations in a high-growth or rapidly changing environment.
Operating across multiple markets, locations, or jurisdictions.
Offer familiarity with digital banking products, servicing models, and customer experience improvement practices.
Contribute experience designing or scaling operating models for new products, channels, or customer journeys.
Proven experience delivering process simplification and automation initiatives in partnership with technology teams.
Provide experience building colleague capability through learning programs, accreditation, or workforce planning.
Demonstrate success running multi-site operations with consistent standards, governance, and performance routines.

#ICBCareers #ChaseUKCustomerServices

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Apply Now

Refine Your Search

director operations transformation, banking jobs in edinburgh, sct

Executive Director - Daily Banking & Lending Operations

Director - Operations Transformation, Banking

Investment Operations Analyst

Director, Operations Transformation - Investment Management

Associate Director – Retail and CPG Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

Quantum in Financial Services Innovation Project Manager

Global Complaints Specialist - Chase UK

Chief People Officer

Customer Excellence Specialist - 12 Month Fixed Term Contract

Associate Director, Operational Finance, GBS - Finance Transformation

FOS & Exec Complaints Specialist

Assistant Banking Manager, Edinburgh

Co-Managing Director – UK & Ireland

International Market Lead, Middle East

Part Time Head of Finance

Chief People Officer

Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience

Quality Manager (Manufacturing QA)

Customer Service Associate (Part-Time) R0198279 Dockside Edinburgh, United Kingdom Part time

Head of Financial Crime Risk (2LoD), Edinburgh

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