Escalations team lead Work, Jobs in Edinburgh, Sct (with Salaries)

Escalations Team Lead
JPMorganChase —Edinburgh
- Full-time
- Microsoft Office
- Analysis skills
- Leadership
Team Leader - Operations
36T Hub Intl —Edinburgh Airport
- £13.50 - £15.00 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Team Lead, Enterprise Service Desk
ABACUS —Edinburgh
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Support Worker: Housing First (Edinburgh)
Simon Community Scotland —Edinburgh
- £26,524 - £28,086 a year
- Google Suite
- Communication skills
11d
Support Worker: Housing First
Simon Community Scotland —Edinburgh
- £26,524 - £28,086 a year
- Full-time
- Google Suite
- Communication skills
11d
Support Worker: Edinburgh Hub
Simon Community Scotland —Edinburgh
- £26,524 - £28,086 a year
- Full-time
- Google Suite
- Communication skills
11d
Operations delivery lead - Pension
SECCL —Edinburgh
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Leadership
- Tax experience
- Employee discount
12d
Service Delivery Team Lead
Redsquid Communications —Fife
- Full-time
- Management
- Customer service
- Mentoring
Quick apply
Lead Client Partner
Waracle —Edinburgh
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Customs & Compliance Specialist
Exolum —Grangemouth
- £40,000 - £50,000 a year
- Microsoft Office
- Maths
- Accounting
2d
Head of Interface Pathway Development and Change
NHS Scotland —Kirkcaldy
- £90,808 - £97,338 a year
- Master's degree
- Analysis skills
- Negotiation
4d
Global Delivery Division Lead
Clearwater Analytics, Ltd. —Edinburgh
- Sales
- Microsoft Office
- Project management
Quick apply
12d
Support Worker: Holyrood Hub (Edinburgh)
Simon Community Scotland —Edinburgh
- £26,524 - £28,086 a year
- Google Suite
- Communication skills
10d
Regional Workplace Operations Hub Lead – UK North and Nordics - Vice President
BlackRock Investments —Edinburgh
- Hybrid work
- English
- In-person
- AI
- Work from home
Procurement Manager
Leonardo UK Ltd —Edinburgh
- £70,000 - £78,000 a year
- Full-time
- Hybrid work
- Leadership
- Negotiation
- Flexible schedule
- Referral programme
9d
Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Monday to Friday
- Azure
- Customer service
- Mentoring
- Annual leave
Quick apply
3d
Team Leader Search & Seal
gategroup —Edinburgh
- £14.31 - £15.74 an hour
- Full-time
- Management
- Supervising experience
- Leadership
Quick apply
Financial Crime Transaction Monitoring and Screening Lead
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Annual leave
- Employee discount
12d
Technology Operations Lead
HBNL —Edinburgh
- £45,000 - £55,000 a year
- Full-time
- Organisational skills
- IT
Quick apply
10d
Inside Sales Manager
Computacenter —Edinburgh
- Sales
- Customer service
- Project management
2d

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Escalations Team Lead

JPMorganChase -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

Microsoft Office
Analysis skills
Leadership
Communication skills
Banking
Time management

Full job description

JOB DESCRIPTION

As a Escalations Team Lead in our Financial Crime team, you will be responsible for the day-to-day management and oversight of the Escalations team. Your responsibilities will include being the teams referral point and acting as the SME on all things Escalations.

The Escalations Team is responsible for assessment of escalations raised by various teams for review, decision making on if the rationale for an off-boarding/retain recommendation is acceptable and provide an outcome; identification of red flags to assess whether the case requires escalation to the committee; completion of follow up actions on the back of an exit decision; managing the relationship review journey and ensuring we remain compliant within our SLA's.

Job Responsibilities:

Manage Escalations pipeline of incoming cases and directing oversight of the Escalation Quality Control Checks, ensuring all Escalations cases are reviewed, assessed and decisioned correctly by specialists.
Chair the Committee and provide clear and concise summaries of each case for the assessment of the Committee and steer senior stakeholders within allotted time.
Manage performance of Escalations Specialists, provide clear performance targets, conduct performance reviews and develop clear career and personal development trends.
Assist with change management for integration of Escalations policy, procedures and training material updates for the Escalations Team.
Collaborate with management for new joiner training plans and ongoing knowledge sharing to the Escalations Team, stakeholder feedback and promoting best practice.
Manage performance of Escalations Specialists, provide clear performance targets, conduct performance reviews and develop clear career and personal development trends.
Partner with Senior Management to ensure KPI's are in line with business requirements, monitor metrics reporting, highlight concerns, propose resolution and track progress.

Required qualifications, capabilities, and skills:

A proven track record in management and/or coaching of staff members with demonstrated leadership ability.
Previous experience in a KYC role or role that requires research, problem solving skills and critical thinking as well as an understanding of KYC/AML Risks and red flags.
Excellent communication skills, both written and verbal with strong stakeholder management and experienced in managing upwards.
Proven ability to identify, analyse, plan, prioritise and solve problems by providing solutions with the ability to support change and get others onboard.
Be a multitasker with the ability to prioritise – you can connect and maintain engagement with stakeholders, whilst researching and resolving issues
Strong time management skills and the ability to instill this quality in others while working under pressure to fixed deadlines.
Demonstrate an Independent decision-making ability, and strong analytical skills in order to draft, clear and concise reports.

Preferred qualifications, capabilities, and skills:

Relevant Banking/Financial industries experience.
Experience working within a relationship Review/AML or KYC Environment
Experience working within a digital bank and with Microsoft Office.

#ICBCareer

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Apply Now

Refine Your Search

escalations team lead jobs in edinburgh, sct

Escalations Team Lead

Team Leader - Operations

Team Lead, Enterprise Service Desk

Support Worker: Housing First (Edinburgh)

Support Worker: Housing First

Support Worker: Edinburgh Hub

Operations delivery lead - Pension

Service Delivery Team Lead

Lead Client Partner

Customs & Compliance Specialist

Head of Interface Pathway Development and Change

Global Delivery Division Lead

Support Worker: Holyrood Hub (Edinburgh)

Regional Workplace Operations Hub Lead – UK North and Nordics - Vice President

Procurement Manager

Service Manager - Managed Services

Team Leader Search & Seal

Financial Crime Transaction Monitoring and Screening Lead

Technology Operations Lead

Inside Sales Manager

I want to receive the latest job alerts for escalations team lead in edinburgh, sct

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