Experience design lead Work, Jobs in Edinburgh, Sct (with Salaries)

Experience Design Lead
Royal London —Edinburgh
- IT
- Annual leave
17h
Scotland Women - Athletic Performance Coach
Scottish Rugby Limited —Edinburgh
- £35,000 a year
Quick apply
7d
Marketing Executive
Tayl.net —Musselburgh
- £27,500 - £33,000 a year
- Full-time
- Social media management
- AI
- Communication skills
- Work from home
Quick apply
Operations Team Leader
Wills Marquees Limited —Kinross
- £32,000 - £45,000 a year
- Full-time
- Hybrid work
- Driving
- Organisational skills
- In-person
- Free parking
- Relocation assistance
Quick apply
1d
Client Partner
ClearSky Logic —Edinburgh
- Up to £45,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Project management
Quick apply
8d
Head of Social Media, Marketing & Content Creation
The Tartan Timber Co —East Lothian
- £24,500 - £40,000 a year
- Full-time
- CRM software
- Project management
- Leadership
Quick apply
2d
Coach Education and Development Manger (ENU)
Scottish Football Association —Edinburgh
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Leadership
Quick apply
3d
B2B Marketing Manager
Origin Fitness UK —Newbridge
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Social media management
- IT
Quick apply
14d
Recovery Coordinator
Change Grow Live —Edinburgh
- £28,557.79 - £32,802.41 a year
- IT
- Time management
- Annual leave
- Employee discount
8d
Digital Performance Executive
Norty Ltd —Livingston
- £30,000 - £35,000 a year
- Full-time
- Social media management
- Free parking
Quick apply
16h
Product Manager
Morningstar —Edinburgh
- Full-time
- Hybrid work
- APIs
- AI
- Communication skills
11d
Senior Sales Negotiator
Macgregor Property —Edinburgh
- Up to £50,000 a year
- Weekend availability
- CRM software
- Sales
- Driving
Quick apply
Sustainability Manager
Norty Ltd —Livingston
- Full-time
- Bachelor's degree
- In-person
- Communication skills
- Free parking
- Life insurance
Quick apply
16h
Environmental Consultant
Arup —Edinburgh
- Master's degree
- Project management
10d
Associate Town Planner
Tetra Tech —Edinburgh
- Hybrid work
- Travel
- Organisational skills
- Leadership
Project Manager
FNZ —Edinburgh
- Full-time
- Master's degree
- Bachelor's degree
- No degree
Associate Director of Ecology
Lanpro —Edinburgh
- Part-time
- Hybrid work
- Management
- Business development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
7h
Senior Cost Manager-Edinburgh
Arcadis —Edinburgh
Scientific Associate 1
Charles River Laboratories —Tranent
- £27,951.22 a year
- Full-time
- Sales
- Laboratory experience
- Bachelor's degree
9d
Garment Technologist
Norty Ltd —Livingston
- £28,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Free parking
- Life insurance
Quick apply
16h

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Experience Design Lead

Royal London -
Edinburgh

Apply Now

Job details

Permanent
17 hours ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Full job description

Job Description

Experience Design Lead

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Contract Type: Permanent

Location: Edinburgh

Working style: Hybrid 50% home/office based

Royal London is seeking a Lead Experience Designer to shape our long-term vision and elevate the standards of our Experience Design team. You will play a pivotal role in shaping how we grow and ensuring excellence in our day-to-day operations.

Our experience design team oversees the process of creating and optimising the end-to-end customer experiences across Royal London. This collaborative process integrates internal business perspectives and customer insight to design experience that better meet the needs of customers and the goals of the business.

You will guide the team in creating human-centered solutions for customers, advisers, and employers, while navigating various business requirements and constraints. By partnering across the business, you will support the team in user research, journey mapping, workshop facilitation and prototyping to driver measurable end-to- end journey improvements.

In this leadership role, you will act as a champion for design excellence throughout Royal London. You will be responsible for setting the team’s strategic direction, establishing efficient workflows, and fostering a culture of continuous learning and inclusion. Above all, you will ensure the team’s success by supporting their professional development and maintaining high standards of delivery across our customer and adviser platforms.

About the role

Shape and steer the long‑term vision for the Experience Design team, ensuring it grows in line with Royal London’s wider strategy and ambitions.
Champion the design discipline at senior and executive levels, influencing direction and decisions across the organisation.
Work closely with the Heads of Proposition, Design Operations, CX and product teams to align design priorities with business needs and help guide how we deliver.
Continually strengthen and simplify how design gets done, evolving our processes, governance, tools, and quality standards so they scale effectively.
Foster a culture built on open feedback, strong collaboration and ongoing learning.
Support and coach Senior Experience Designers as they grow into confident and capable leaders.

About you

Significant and proven experience in service design, with time spent leading teams or functions in large organisations.
Demonstrate success in building, scaling, or transforming design teams and capabilities.
Strong track record of defining and embedding design operations, governance frameworks, and quality standards.
Proven ability to mentor senior practitioners and develop emerging talent.
You excel at building trusted relationships across the organisation, using your influence to advocate for the value of design at every level.
Deep understanding of design thinking and human-centred design, combined with strong commercial and strategic acumen.
Passionate about creating inclusive cultures, enabling talent to thrive, and raising the bar for design excellence.

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About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Apply Now

Refine Your Search

experience design lead jobs in edinburgh, sct

Experience Design Lead

Scotland Women - Athletic Performance Coach

Marketing Executive

Operations Team Leader

Client Partner

Head of Social Media, Marketing & Content Creation

Coach Education and Development Manger (ENU)

B2B Marketing Manager

Recovery Coordinator

Digital Performance Executive

Product Manager

Senior Sales Negotiator

Sustainability Manager

Environmental Consultant

Associate Town Planner

Project Manager

Associate Director of Ecology

Senior Cost Manager-Edinburgh

Scientific Associate 1

Garment Technologist

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Contract Type: Permanent

Location: Edinburgh

Working style: Hybrid 50% home/office based

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