front of house manager Work, Jobs in edinburgh, sct (with Salaries)

Front of House Team Leader
Nira Caledonia —Edinburgh
- Up to £13.25 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Health & wellbeing programme
- Employee assistance programme
Quick apply
6d
Head of Guest Relations / Reception Manager
Carberry Tower Mansion House and Estate —Musselburgh
- From £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Event Manager
Sodexo —Edinburgh
- Up to £35,000 a year
- Weekend availability
- Hospitality
- Employee assistance programme
Quick apply
General Manager - Edinburgh
Chartwells —Edinburgh
- £45,000 a year
- Contracts
- School
- Employee discount
7d
Guest Experience Manager
Gleneagles —Edinburgh
- £42,305 a year
- Full-time
- Hotel
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Head of Hospitality - Food & Beverage
Filmhouse —Edinburgh
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Head Receptionist
GAUCHO Restaurants —Edinburgh
- £17.54 an hour
- Full-time
- Team management
- Front desk
- Leadership
Quick apply
Guest Relations Manager
NYX Hotel Edinburgh —Edinburgh
- Hotel
- Referral programme
Quick apply
Front of House Manager
Forest Holidays —Peebles
- Up to £30,000 a year
- Full-time
- Employee discount
Quick apply
7d
Front of House Team Leader
Chanter —Edinburgh
- Up to £13.80 an hour
- Full-time
- Employee discount
Quick apply
14d
Front Office Manager
IBIS —Edinburgh
- £34,374.60 a year
- Full-time
- Hotel
- Driving
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
6d
Assistant Front Office Manager
Doubletree by Hilton Edinburgh Airport —Newbridge
- Full-time
- Bar
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Front Desk Night Manager
Virgin Hotels —Edinburgh
- Full-time
- English
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
5d
Restaurant Manager
Loudons —Edinburgh
- £37,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick apply
1d
Casual Duty Manager
Elior UK —Edinburgh
- £15 an hour
- Full-time
- Flexible schedule
Quick apply
Guest Services Manager
Kimpton —Edinburgh
- £34,400 a year
- Weekend availability
- Hotel
- Leadership
- Hotel experience
- Employee assistance programme
- Employee discount
Team Leader
Joup Pret —Edinburgh
Quick apply
Front Office Manager
The Hoxton —Edinburgh
- Weekend availability
- Patient monitoring
- Hotel
- Life insurance
Quick apply
Assistant Front Office Manager
Mount Royal Hotel Edinburgh —Edinburgh
- £29,557 a year
- Full-time
- Customer service
- Hotel
- Hotel experience
Quick apply
Assistant Hotel Manager
Edinburgh Thistle Hotel Ltd —Edinburgh
- From £14.50 an hour
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee discount
Quick apply
13d

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Front of House Team Leader

Nira Caledonia -
Edinburgh

Quick apply

Job details

Full-time
Up to £13.25 an hour
6 days ago

Benefits

Health & wellbeing programme
Discounted or free food
Employee assistance programme
Employee discount

Qualifications

Hospitality
Customer service
Complaint handling
Supervising experience
Organisational skills
IT
Guest services
Leadership
Communication skills
Hotel experience

Full job description

Front Office Team Leader

Nira Caledonia Hotel – Edinburgh

Located in the beautiful village of Stockbridge in the heart of Edinburgh, a UNESCO World Heritage city, Nira Caledonia is an elegant Georgian townhouse hotel offering luxury accommodation, exceptional guest experiences, and personalised service in one of Scotland’s most iconic destinations.

At Nira Caledonia, we strive to achieve excellence in everything we do. Our values are reflected through our people, whom we carefully select, support, and develop to deliver the highest standards of hospitality and guest care.

We are currently seeking an experienced and passionate Front Office Team Leader to join our friendly and professional team. If you are guest-focused, commercially aware, and thrive in a fast-paced luxury hospitality environment, we would love to hear from you.

The Role

The Front Office Team Leader will support the Hotel Manager in the day-to-day operation of the Front Office Department, ensuring exceptional guest service, efficient reception operations, and high standards of team performance and conduct.

This role is ideal for an individual with previous supervisory or team leadership experience within hospitality who can lead by example, motivate colleagues, and ensure compliance with Company standards, UK legislation, and workplace policies.

Key Responsibilities

Guest Experience & Service Delivery

Deliver exceptional guest service and create positive guest experiences at all times
Support the reception team during busy operational periods, including check-ins and check-outs
Handle guest enquiries, requests, complaints, and escalations professionally and efficiently
Ensure all guests receive a warm, welcoming, and professional experience throughout their stay
Act as the first point of escalation for operational guest issues

Team Leadership & Supervision

Supervise, support, and motivate the reception team during shifts
Lead by example in professionalism, conduct, appearance, and service standards
Provide coaching, support, and constructive feedback to team members
Assist with onboarding and training of new employees
Support performance management and ensure Company standards are maintained
Promote a respectful, inclusive, and professional working environment

Operations & Administration

Oversee daily front desk operations and shift management
Ensure accurate handling of reservations, payments, guest records, and billing procedures
Coordinate effectively with housekeeping and other hotel departments
Ensure smooth shift handovers and communication between teams
Support rota planning and staffing levels where required

Revenue & Commercial Awareness

Support upselling initiatives and promote hotel services and packages
Maximise front office revenue opportunities where appropriate
Support occupancy and revenue targets
Encourage the team to deliver commercially aware guest service

Compliance, Conduct & Risk Management

Ensure compliance with Company policies, procedures, and operational standards
Maintain awareness of UK employment legislation, Equality Act 2010 obligations, anti-harassment principles, and dignity at work standards
Support a workplace culture free from bullying, harassment, discrimination, or inappropriate conduct
Maintain confidentiality and data protection standards in line with UK GDPR
Support health and safety compliance and incident reporting procedures
Ensure guest information and Company systems are handled securely and professionally

Essential Skills & Experience

The successful candidate will demonstrate:

Previous supervisory or team leadership experience within a hotel, hospitality, or guest service environment
Experience managing or supporting teams in line with Company policies and UK workplace standards
Knowledge of professional conduct standards, equality, diversity, inclusion, anti-harassment, and dignity at work principles
Excellent communication and interpersonal skills
Strong customer service and problem-solving abilities
Ability to work calmly and effectively under pressure
Good organisational skills and attention to detail
Confidence handling guest complaints and operational challenges
Professional and positive attitude with the ability to lead by example
Good IT and administration skills, including hotel booking systems where applicable

Desirable Experience

Experience within a luxury or boutique hospitality environment
Previous experience using PMS/booking systems
Understanding of GDPR and confidential handling of guest information
Experience supporting training or onboarding of staff

Equality, Diversity & Inclusion

Nira Caledonia Hotel is committed to creating an inclusive, respectful, and professional workplace in line with the Equality Act 2010.

We expect all employees to:

treat colleagues and guests with dignity and respect;
contribute positively to a safe and inclusive working environment; and
uphold the Company’s standards of professionalism and conduct at all times.

Hours full time 37.5 5 days a week working between Monday to Sunday . Flexibility to work extra hours to cover absence and holidays

Pay £13.25 Per hour

Benefits

Paid Day off for your Birthday

Discounts on Hotels and Dining for friends and family

Retention Bonus

Following the successful completion of one (1) year’s continuous service, you will become eligible to receive a retention bonus.

The retention bonus will:

be paid quarterly in arrears;
initially equal 1% of your annual basic salary after one (1) completed year of service; and
increase by an additional 1% of annual basic salary for each further completed year of continuous service, up to a maximum of 20% of annual basic salary after twenty (20) years’

Pay: Up to £13.25 per hour

Benefits:

Discounted or free food
Employee assistance programme
Employee discount
Health & wellbeing programme

Work Location: In person

Quick apply

Refine Your Search

front of house manager jobs in edinburgh, sct

Front of House Team Leader

Head of Guest Relations / Reception Manager

Event Manager

General Manager - Edinburgh

Guest Experience Manager

Head of Hospitality - Food & Beverage

Head Receptionist

Guest Relations Manager

Front of House Manager

Front of House Team Leader

Front Office Manager

Assistant Front Office Manager

Front Desk Night Manager

Restaurant Manager

Casual Duty Manager

Guest Services Manager

Team Leader

Front Office Manager

Assistant Front Office Manager

Assistant Hotel Manager

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