Guest experience leader Work, Jobs in Edinburgh, Sct (with Salaries)

Guest Experience Agent
100 Princes Street —Edinburgh
- £28,000 a year
- 12 hour shift
- Hotel
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
10d
Administrative Assistant
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Assistant Group Conference & Events Manager
The Caledonian Edinburgh —Edinburgh
- From £45 a day
- Full-time
- Microsoft Office
- Hotel
- Administrative experience
- Annual leave
Quick apply
Front and Back of House Staff
SpudBros Franchise - SUR Group Glasgow —Edinburgh
- From £12.75 an hour
- Part-time
- Hospitality
- Quick service & fast food restaurant
- Marketing
- Employee discount
Quick apply
Crew Leader (Duty Manager) - MOXY Edinburgh
Hotel Co 51 —Edinburgh
- £31,366 a year
- Full-time
- Social media management
- English
- Hotel
- Employee discount
Quick apply
Team Leader
Atlas Hotels —Edinburgh
- £13.95 an hour
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
Operations Manager
Popeyes UK —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Crew Leader - MOXY Edinburgh Airport
Hotel Co 51 —Newbridge
- £31,366 a year
- Full-time
- English
- Hotel
- In-person
- Employee discount
Quick apply
Casual Guest Service Agent
Hilton —Edinburgh
- £12.91 an hour
- Part-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Guest Service Agent
Hilton —Edinburgh
- £12.91 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Front Office Team Member
IBIS —Edinburgh
- £13.45 an hour
- Part-time
- Sales
- English
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
10d
Assistant GM
Pilgrim Bar —Edinburgh
- £32,000 - £35,000 a year
- Full-time
- Bar
- Sales
- Supervising experience
Quick apply
Store Manager - Edinburgh
Oak Furnitureland —Edinburgh
- £55,000 - £60,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
4d
Operations Lead - Multrees Walk, Edinburgh
ALO —Edinburgh
- Weekend availability
- Sales
- Leadership
- Communication skills
Quick apply
Assistant Food & Beverage Manager
Mount Royal Hotel Edinburgh —Edinburgh
- £35,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
Quick apply
12d
Head of Events
Sodexo —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Visual Lead - Multrees Walk, Edinburgh
ALO —Edinburgh
- Weekend availability
- Sales
- Leadership
- Communication skills
Quick apply
Night Guest Service Agent
Hilton —Edinburgh
- £13.41 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Assistant General Manager
Fever-Tree —Edinburgh Airport
- £32,000 - £35,000 a year
- Full-time
- Serving
- Bar
- Supervising experience
- Employee discount
Quick apply
8d
Receptionist/Bartender - MOXY Edinburgh
Hotel Co 51 —Edinburgh
- £13.13 an hour
- Full-time
- English
- Hotel
- Hotel experience
- Employee discount
Quick apply

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guest experience leader jobs near edinburgh, sct

Guest Experience Agent

100 Princes Street
Edinburgh

Quick apply

Job details

Full-time
£28,000 a year
10 days ago

Benefits

Employee assistance programme
Paid volunteer time
Referral programme

Qualifications

Leadership
Communication skills
Hotel experience

Full job description

£28,000 OTE per annum,plus other exciting benefits and perks!

Guest Experience Agent 4 on 4 off ***luxury hotel***

What's in it for you from day one:

£28,000 OTE per annum,plus other exciting benefits and perks!
Holiday allowance starting at 28 days and increasing with length of service to 36 days.
Nutritious free meals on duty.
Award winning L&D programmes,with over 80 individual courses available,from foundation skills to leadership skills.
Excellent development opportunities with 80% of our managers being home-grown.
Two paid volunteering days each year,so we can give back to our communities.
Access to the Employee Assistance Programme through our partners at Hospitality Action.
Annual social and festive events.
Complimentary quality uniform and dry-cleaning services.

What's in it for you later:

Vibrant hotel recognition events and hotel-based incentives,including Employee of the Month and Manager of the Quarter.
Enhanced maternity pay of 13 weeks,fully paid.
Enhanced paternity pay of 2 weeks,fully paid.
£800 baby payment to support you and your baby with the essentials.
Fantastic recommend a friend bonus scheme worth up to £600.
Cross-departmental training available within your property,because we know you're a curious individual.
50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels in the UK,Ireland,Guernsey,Geneva,and South Africa!

The Front Office department is looking for a passionate Guest Experience Agent to provide guests with outstanding service in this stunning hotel. We are looking for someone with previous hotel experience with excellent communication skills and strong attention to detail while being able to multitask. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and can do attitude. This position reports directly to the Reception Manager and Assistant Reception Manager.

Location:100 Princes Street,Edinburgh

Employment type:Full time,permanent

Working pattern:4 on 4 off (12 hour shifts)

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people,having received the Princess Royal Training Award three times (2017,2020,and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025,a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

100 Princes Street is our first hotel in Scotland and is home to 25 iconic guest rooms and five suites. The hotel’s two signature suites – The Archibald and The Isobel – boast direct views of Edinburgh castle. The interiors of 100 Princes Street are inspired by Scottish explorers and their travels. Scottish artisan weaver,Araminta Campbell,was commissioned to create five bespoke tartans for the hotel,that adorn the walls of every bedroom and suite. A number of bedrooms enjoy stunning views across Princes Street Gardens towards Edinburgh Castle. All guest rooms are equipped with every mod-con,including charging points for a variety of devices. The Wallace is our all-day lounge,dining room,well-stocked bar,library and tasting room,guests can dine on delicious hearty fare,made using the freshest local produce while sipping on a single malt or artisan gin,or relax and enjoy traditional afternoon tea while gazing at Edinburgh Castle.

Key Responsibilities of a Guest Experiences Agent:

Managing all emails and administrative duties including responding to guest enquiries in line with our mission statement:“no request is too large,no detail is too small".
Creating guest itineraries within and outside of London.
Ensuring that all arrival rooms are fully checked and prepared as per the guests’ preferences.
Liaising with all hotel departments about regular guests,VIPs and their requirements.
Participate in other ad hoc as well as related projects and tasks.

What are we looking for?

Previous luxury hotel experience preferred.
Excellent communication skills,both written and verbal.
Strong attention to detail and ability to multitask effectively.
Enthusiastic personality and "can-do" attitude.
Enthusiasm & Passion for Hospitality.
Commitment to providing exceptional customer service.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.

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Refine Your Search

guest experience leader jobs in edinburgh, sct

Guest Experience Agent

Administrative Assistant

Assistant Group Conference & Events Manager

Front and Back of House Staff

Crew Leader (Duty Manager) - MOXY Edinburgh

Team Leader

Operations Manager

Crew Leader - MOXY Edinburgh Airport

Casual Guest Service Agent

Guest Service Agent

Front Office Team Member

Assistant GM

Store Manager - Edinburgh

Operations Lead - Multrees Walk, Edinburgh

Assistant Food & Beverage Manager

Head of Events

Visual Lead - Multrees Walk, Edinburgh

Night Guest Service Agent

Assistant General Manager

Receptionist/Bartender - MOXY Edinburgh

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