guest services assistant Work, Jobs in edinburgh, sct (with Salaries)

Guest Services Assistant
Heeton UK & Europe —Edinburgh
- Weekend availability
- Hospitality
- Customer service
- English
- Annual leave
Quick apply
Hospitality Assistant
CH&CO —Edinburgh
- £13.45 an hour
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Assistant Manager
Five Guys UK —Edinburgh
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Employee assistance programme
- Employee discount
Housekeeping Assistant
Atlas Hotels —Edinburgh
- £12.95 an hour
- Employee discount
- Referral programme
Quick apply
5d
Events Assistant
Kimpton —Edinburgh
- £13.20 an hour
- 8 hour shift
- Bar
- Heavy lifting
- Hotel
- Employee assistance programme
- Employee discount
2d
Floor Team
Copper Blossom —Edinburgh
- Part-time
- Bar
- Annual leave
- Employee assistance programme
Quick apply
9d
Breakfast Assistant
Motel One —Edinburgh
- Full-time
- Hotel
Quick apply
13d
Administrative Assistant
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
In Room Dining Team Member
The Balmoral —Edinburgh
- £32,000 a year
- Weekend availability
- Hotel
- Employee assistance programme
Food & Beverage Assistant - Casual
Radisson Hotel Group —Edinburgh
- £12.80 an hour
- Part-time
- Hotel
- IT
- Communication skills
- Employee discount
Quick apply
13d
Food & Beverage Assistant
NYX Hotel Edinburgh —Edinburgh
- Hotel
- Referral programme
Quick apply
2d
Casual Food & Beverage Assistant
HandPickedHotels —Edinburgh
- £13 an hour
- Weekend availability
- Hotel
- IT
Team Member
Tortilla —Edinburgh
- Up to £12.71 an hour
- Full-time
- Hotel
- Quick service & fast food restaurant
- Kitchen experience
- Employee discount
Quick apply
2d
Sales Assistant (Bear Builder) - Seasonal Summer Temp
Build-A-Bear Workshop —Edinburgh
- Temporary
- Guest services
Breakfast Assistant
Holiday Inn Stevenage / Hampton by Hilton Edinburgh West End —Edinburgh
- £13 an hour
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Casual Food & Beverage Assistant
DoubleTree by Hilton Edinburgh City Centre —Edinburgh
- £12.71 an hour
- Full-time
- Hospitality
- Hotel
- Restaurant
- Employee discount
- Flexible schedule
Quick apply
Maintenance Assistant
The Caledonian Edinburgh —Edinburgh
- £28,392 a year
- Full-time
- Hotel
- Annual leave
Quick apply
Food & Beverage Assistant
100 Princes Street —Edinburgh
- £13.61 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
Quick apply
Campervan Rental Assistant
Indie Campers —Edinburgh
- £26,500 a year
- Weekend availability
Quick apply
Assistant Manager
Glendola Leisure —Edinburgh
- £37,550 a year
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
5d

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Guest Services Assistant

Heeton UK & Europe
Edinburgh

Quick apply

Job details

Full-time

Benefits

Annual leave

Qualifications

Hospitality
Customer service
Upselling
English
Guest services

Full job description

Job Ref: HEA3093

Branch: Heeton Concept Aparthotel - Queen Street Edinburgh

Location: Heeton Concept Aparthotel Queen Street Edinburgh, Edinburgh

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Shift pattern: 4 days over 7 including evenings and weekends as the business requires

Hours per week: 32

Posted date: 11/05/2026

Closing date: 24/06/2026

About the role

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle check-in and check-out, prepare, and serve them food and drink, but you'll also offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guests feel at home.

Your day-to-day

Be the warm welcome that kicks off a memorable guest experience.
Take and manage guest bookings, up-selling opportunities and tell them about ways to improve their stay.
Handle cash and credit transactions in accordance with Heeton standard operating procedures.
Set up, support, and service events.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you will report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Work as part of a team to assist with Reception, Bar and Breakfast duties.
Jump into other ad-hoc duties when your colleagues need your help.
Ensure all public areas, including toilets and facilities, are cleaned, regularly checked and maintained to a high standard.
Understand guest satisfaction scores and contribute to improving areas of focus.
Respond to guest queries, requests, and complaints promptly and professionally, always providing a positive experience.
Support in covering night shifts as required.

This list is not an exhaustive list of responsibilities, and additional tasks may be assigned at the discretion of your line manager in line with business needs.

What we need from you

Excellent customer service skills.
Hospitality experience preferred.
Must speak fluent English.
Other languages preferred.

Why you should apply

Annual bonus for all Team Members.
Fantastic career potential with one of the UK's fastest-growing hotel operators.
Retention bonus on completion of 3- and 6-month service.
Service-based annual leave (increase up to a maximum of 5 extra days).
Training and development opportunities given to the role.

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Quick apply

Refine Your Search

guest services assistant jobs in edinburgh, sct

Guest Services Assistant

Hospitality Assistant

Assistant Manager

Housekeeping Assistant

Events Assistant

Floor Team

Breakfast Assistant

Administrative Assistant

In Room Dining Team Member

Food & Beverage Assistant - Casual

Food & Beverage Assistant

Casual Food & Beverage Assistant

Team Member

Sales Assistant (Bear Builder) - Seasonal Summer Temp

Breakfast Assistant

Casual Food & Beverage Assistant

Maintenance Assistant

Food & Beverage Assistant

Campervan Rental Assistant

Assistant Manager

I want to receive the latest job alerts for guest services assistant in edinburgh, sct

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