It Work, Jobs in Edinburgh, Sct (with Salaries)

IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Work from home
Quick apply
Onsite Senior Technical Analyst, IT Infrastructure Services, Edinburgh
Deloitte —Edinburgh
- Hybrid work
- In-person
- Communication skills
255354 (CHA) System Administrator
NHS Scotland —Edinburgh
- £34,544 - £43,039 a year
12d
Senior IT Support Engineer
Intentional IT Ltd —Edinburgh
- £36,000 - £42,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Travel
- Annual leave
- Work from home
Quick apply
10d
256495 - HR Systems Analyst (SNEW)
NHS Scotland —Edinburgh
- £43,231 - £52,679 a year
- Monday to Friday
- Writing skills
- Analysis skills
10d
IT Support Analyst
Headland Archaeology (UK) Ltd —Edinburgh
- £26,238 - £29,953 a year
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
IT Asset Management
Allied digital service limited —Bathgate
- £2,600 - £2,900 a month
- Temporary
- Data entry
- Organisational skills
- In-person
Quick apply
3d
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Head of IT Delivery
Computershare —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Agile
- Work from home
IT Support Analyst
Headland Archaeology —Edinburgh
- £26,238 - £29,953 a year
- Full-time
- Travel
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
IT Support Engineer I, IT Services
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Computer Science
- English
- Analysis skills
IT Generalist
Plexus —Livingston
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
2d
IT Support Apprenticeship
Texaport —Edinburgh
- £25,000 a year
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Senior IT Transformation Consultant
Texaport —Edinburgh
- £60,000 - £85,000 a year
- Full-time
- Remote
- Mentoring
- Communication skills
Quick apply
IT Support Apprentice
Texaport —Edinburgh
- £25,000 a year
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Systems Developer and Administrator
University of Edinburgh —Edinburgh
- Full-time
- Hybrid work
- University
- School
- Annual leave
- Employee discount
5d
L1 Service Desk Analyst
XMA —Livingston
- £25,000 a year
- Full-time
- Communication skills
- Life insurance
- Referral programme
10d
Network Analyst - Junior
Ember —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Data analysis skills
- Bachelor's degree
- AI
- Flexible schedule
Quick apply

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IT Service Desk Analyst - Edinburgh

Anderson Strathern -
Edinburgh

Apply Now

Job details

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
Inbound customer enquiry call handling
Incident queue management
iOS
User account provisioning
Microsoft Office Suite
Windows
Microsoft Office
User account management
iManage
Technical writing
Application support
Communication skills
Mobile devices

Full job description

We are seeking an experienced and proactive IT Service Desk Analyst to join our dynamic IT Department based in Edinburgh.

Home - Current vacancies - IT Service Desk Analyst – Edinburgh

Anderson Strathern is a modern, innovative law firm. We’re proud of our history but firmly focussed on an exciting future, one that embraces technology and smarter ways of working. We’re independent, and proudly so.

As Investors in People and Investors in Young People Gold award holders, we will provide you with comprehensive training and support.

In this role, you will serve as a key member of the team that acts as the first point of contact for all IT-related requests and incidents. You will provide 1st and 2nd line support across a wide range of systems and technologies, including laptops, printers, software applications, and mobile devices.

Although primarily based in our Edinburgh office, occasional travel to other offices may be required.

As a IT Service Desk Analyst, you will be expected to

Act as the first-line response for IT support requests and incidents.
Prioritise, and manage Service Desk calls to resolution.
Investigate and troubleshoot issues, escalating where necessary.
Communicate effectively with users to provide updates and support in non-technical language.
Create and manage user accounts across various systems.
Monitor and release quarantined emails via mail sweeping tools.
Support the setup and maintenance of remote working environments.
Develop and maintain clear and up-to-date Service Desk documentation.

Technologies and Tools Supported

Dell Laptops
Windows 11 Operating System
Microsoft 365 Suite
Two-Factor Authentication tools
BigHand Digital Dictation system
iManage Work10 (Document Management System)
iOS Mobile Devices

About you

A minimum of 12 months of IT Support or Service Desk experience, preferably in the Legal, Financial, or Professional Services sectors.
Strong working knowledge of Microsoft Windows OS and Microsoft Office applications.
Good understanding of audio/visual equipment and technologies.
Excellent problem-solving skills and a continuous improvement mindset.
Strong communication and interpersonal skills with the ability to explain technical concepts in layman’s terms.
A proactive approach to IT security and user support.
A flexible, team-oriented attitude and willingness to assist across a broad range of tasks.
A full UK driving licence is preferred but not essential.

What you will get in return

On-going career development and progression opportunities
Supportive and collaborative team culture and work environment
A competitive salary and benefits package

Anderson Strathern is an equal opportunities employer. Our policy is to recruit, develop, nurture and retain a diverse workforce following the guidelines of the Equality Act 2010.

Apply Now

Refine Your Search

it jobs in edinburgh, sct

IT Service Desk Analyst - Edinburgh

IT Support Engineer

Onsite Senior Technical Analyst, IT Infrastructure Services, Edinburgh

255354 (CHA) System Administrator

Senior IT Support Engineer

256495 - HR Systems Analyst (SNEW)

IT Support Analyst

Service Desk Engineer

IT Asset Management

IT Field Engineer - Scotland

Head of IT Delivery

IT Support Analyst

IT Support Engineer I, IT Services

IT Generalist

IT Support Apprenticeship

Senior IT Transformation Consultant

IT Support Apprentice

Systems Developer and Administrator

L1 Service Desk Analyst

Network Analyst - Junior

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