line support engineer Work, Jobs in edinburgh, sct (with Salaries)

Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
- Azure
- Customer service
- Microsoft Office
Support Engineer
Covetrus —Edinburgh
- Full-time
- PMP
- Customer service
- SQL
NOC Onsite Engineer
Boxxe Group —Edinburgh
- In-person
- Communication skills
Full Stack Engineer (C#/React)
Rockstar Games —Edinburgh
- Full-time
- SQL
- JavaScript
- Software development
Junior Infrastructure Engineer
Barclays —Edinburgh
- Rotating shift
- DevOps
- AWS
- Continuous improvement
19h
Assistant Chief Engineer
The Balmoral —Edinburgh
- £51,000 a year
- Computer literacy
- Maintenance
- Hotel
- Employee assistance programme
- Employee discount
6d
IT Support Specialist
Cirrus Logic —Edinburgh
- Full-time
- Customer service
- No degree
- IT
Compliance and Performance Coordinator
Equans —Edinburgh
- From £40,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Software Engineer (Senior Levels)
Leonardo UK Ltd —Edinburgh
- Full-time
- Hybrid work
- C++
- Software development
- Agile
- Flexible schedule
- Referral programme
PAT Testing Engineer Edinburgh
JR PAT Testing —Edinburgh
- Part-time
- Travel
- Flexible schedule
Software Engineer
Leonardo UK Ltd —Edinburgh
- Full-time
- Hybrid work
- C++
- Software development
- Agile
- Employee stock ownership plan
Lead Site Reliability Engineer
FNZ —Edinburgh
- Full-time
- Azure
- AWS
- Scripting
PAT Testing Engineer Temple
JR PAT Testing —Temple
- Part-time
- Travel
- Flexible schedule
Software Engineer
Schlumberger —Edinburgh
- Azure
- JavaScript
- Software development
1d
Multiskilled engineer
CBRE —Edinburgh
- £33,000 - £38,000 a year
- Full-time
- Customer service
- Maintenance
- Programmable logic controllers
- Life insurance
Quick apply
2d
Technician Engineer
Fife Council —Glenrothes
- £34,914.86 - £43,437.09 a year
- Full-time
- Remote
- Civil engineering
- Supervising experience
- Travel
- Employee discount
2h
Digital Operative Apprentice
QA Apprenticeships —Edinburgh
- £20,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee assistance programme
- Employee discount
Control Point Operations Engineer
OEG Energy Group —Edinburgh
- Full-time
- Engineering
- Maintenance
- Project management
Lead Smart Meter Engineer
Utilita Field Services Limited —Edinburgh
- £42,000 a year
- Communication skills
Lead Software Developer
Computershare —Edinburgh
- Full-time
- Hybrid work
- SQL
- Work from home

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Deskside Support Engineer (Edinburgh)

Seven Investment Management -
Edinburgh

Apply Now

Job details

Permanent

Qualifications

TCP
Azure
Customer service
Microsoft Office
DHCP
DNS
IT
TCP/IP
Communication skills
Intune

Full job description

About The Role

Purpose:
As part of the IT Infrastructure team, the Deskside Support Engineer provides high‑quality first and second-line technical support to end‑users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT‑related queries.

The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand.

Responsibilities:

Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-site walk-ups, including:
Service and change requests
Incident investigation and resolution
Execution of scheduled daily, weekly, and monthly operational tasks
Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices
Troubleshooting and fault reporting of end-user devices
Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues
Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation
Assisting and applying operating system updates and patches
Maintaining and updating the Infrastructure team’s documentation library
Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution
Providing out-of-hours support cover for application deployments and upgrades, on a rota where required
Act as an on-site point of contact for third-line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on-site presence
Travel to various office locations on an ad-hoc basis to provide on-site end-user support
Work closely with colleagues to maintain a high-performing team
Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure
Maintain a technical advantage through continual training and personal development
Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support

About You

Skills:

Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications
Installing and configuring end-user devices
Ability to logically and methodically problem solve IT issues
Experience with supporting Azure AD\Entra ID
Experience with supporting and troubleshooting Microsoft 365 and Exchange Online
Experience with supporting and troubleshooting Microsoft Teams
Experience with supporting and troubleshooting Intune
Experience of installing and utilising server and desktop hardware
Strong customer service skills
Excellent written and oral communication skills
Proven track record of delivering to commitments
Knowledge of industry recognised IT and support practices
An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP

Qualifications:

Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.

Apply Now

Refine Your Search

line support engineer jobs in edinburgh, sct

Deskside Support Engineer (Edinburgh)

Support Engineer

NOC Onsite Engineer

Full Stack Engineer (C#/React)

Junior Infrastructure Engineer

Assistant Chief Engineer

IT Support Specialist

Compliance and Performance Coordinator

Software Engineer (Senior Levels)

PAT Testing Engineer Edinburgh

Software Engineer

Lead Site Reliability Engineer

PAT Testing Engineer Temple

Software Engineer

Multiskilled engineer

Technician Engineer

Digital Operative Apprentice

Control Point Operations Engineer

Lead Smart Meter Engineer

Lead Software Developer

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