Membership Manager
Location: Ingliston, Edinburgh
Salary : £33,500 - £36,000
This is a full time, permanent role although we would consider part time (4 days) for the right candidate
About RHASS
RHASS is Scotland’s agricultural charity and a leading voice for Scottish agriculture and the rural community. Founded in 1784 with the guiding principle of promoting the regeneration of rural Scotland, our purpose remains as relevant today as it was over 240 years ago.
We are a membership charity with a vision to realise Scotland’s agricultural ambitions. Through our work, we champion the people, businesses and communities that make Scottish agriculture thrive, while seeking new ways to preserve, educate and support the industry and those who live and work in the countryside. We bring communities together and invest in innovation, education, wellbeing and the environment to help create a vibrant and sustainable future for rural Scotland.
At the heart of our charity is a community of around 16,000 members. Through a range of membership categories, we bring together individuals, families, and supporters from across the agricultural sector and beyond. With a genuine care for the countryside, our membership enables our work to reach every corner of Scotland.
RHASS is also the charity behind the Royal Highland Show, held annually at our home venue, the Royal Highland Centre. As Scotland’s largest outdoor event, the Show celebrates and showcases the very best of farming, food and rural life.
By joining our team, you will play a vital role in supporting our members, delivering our charitable objectives and helping to shape a strong and sustainable future for Scottish agriculture.
Our Values
At RHASS we embody four key values that inspire and guide us in everything that we do.
We Celebrate – Embrace every achievement and cherish our heritage; our success is a shared journey that deserves recognition and joy.
We are Courageous – Dare to lead, innovate, and break new ground.
We Empower – Seek out ways to support and uplift each other.
We are Resourceful – We sustain our charity through creative thinking, and integrity.
Job Purpose
The Membership Manager will lead the development and delivery of RHASS’s membership strategy, ensuring our membership offering remains relevant and valuable to existing and prospective members. Working closely with the Society Secretary and wider teams, the postholder will identify opportunities to grow and diversify the membership base, strengthen member engagement and develop innovative ways to connect members with the charity’s vision and impact.
As the Society’s membership lead, the Membership Manager will also oversee the delivery of an excellent member experience, manage the Membership Team, and ensure excellent customer service. The role will also play a key part in exploring and developing opportunities for charitable fundraising.
What You'll Do
· Lead the development and implementation of RHASS’s membership strategy, identifying opportunities to grow, diversify and strengthen the membership base.
· Review and enhance the membership proposition, identifying opportunities to increase member value, satisfaction and retention.
· Work collaboratively across the organisation to develop fresh thinking and new initiatives that attract new audiences, deepen relationships with existing members, and explore opportunities for charitable giving.
· Lead and manage the Membership Team, building capability, setting priorities and ensuring the effective delivery of membership services.
· Oversee the membership journey, ensuring a consistently high-quality experience for members and acting as the escalation point for complex queries and complaints.
· Ensure the effective administration of membership processes, including applications, renewals, database management and payment processing. In addition, deal with enquiries from members, directors and other stakeholders in a timely and appropriate manner.
· Develop and deliver membership communications in collaboration with the Society Secretary and Marketing Team, ensuring alignment with the organisation’s brand and communications strategy.
· Lead the development and execution of integrated membership marketing campaigns across digital and print channels, working with Marketing to create promotional materials, social media content and email communications.
· Monitor and analyse membership trends, retention rates, recruitment performance and income, providing insight and recommendations to support decision-making.
· Oversee the member experience at the Royal Highland Show and identify opportunities to enhance member engagement through events and activities.
· Manage and develop the Society’s CRM system (CiviCRM), working with external developers to ensure it supports membership growth, engagement and reporting needs.
Other Duties:
· Providing general support to the Society Secretary.
· Developing an understanding of the work of the Society, its Charter and Bye-Laws and making and maintaining relationships with its stakeholders;
· Undertaking other duties as appropriate and required.
What You’ll Bring
- Proven experience of managing and developing a team, with the ability to motivate, support and build capability.
- Strong customer service ethos, with a demonstrable commitment to delivering high-quality member or client experiences.
- A professional, self-motivated and flexible approach, with the ability to adapt to changing organisational priorities.
- Excellent planning, organisational and administrative skills, with strong written and verbal communication abilities.
- High level of attention to detail and accuracy in all aspects of work.
- Strong problem-solving skills, with the ability to use initiative and make sound decisions when required.
- Proficient in Microsoft Office applications (particularly Outlook, Word and Excel); experience of CRM systems would be an advantage.
- Effective workload management skills, with the ability to plan, prioritise and deliver against competing deadlines.
- Ability to work independently with minimal supervision while maintaining high standards of delivery.
- Confident communicator with the ability to engage effectively and diplomatically with stakeholders at all levels.
- Strong understanding of confidentiality and the ability to handle sensitive information appropriately.
- A full driving licence would be advantageous due to the location of the role.
Benefits:
· Annual holiday entitlement starting at 34 days per annum, increasing with length of service. Note that this includes 10 public holidays and 4 fixed Director Days (taken between Christmas and New Year)
· Contributory pension scheme under which the Society contributes 10% of basic salary on the provision that you contribute 6%.
· Life Assurance Benefit
· Enhanced maternity and paternity leave
· Training opportunities
· Onsite parking
To apply , please submit your CV and a cover letter by 5.00pm on Monday 29th June
Pay: £33,500.00-£36,000.00 per year
Benefits:
- Company pension
- Enhanced maternity leave
- Life insurance
- On-site parking
Ability to commute/relocate:
- City of Edinburgh: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
