Senior retail manager Work, Jobs in Edinburgh, Sct (with Salaries)

Soft Service Manager
ABM UK —Edinburgh
- £46,000 a year
- Full-time
- Contracts
- Communication skills
- Employee discount
Quick apply
Head of Service - Learning Disabilities
CrossReach —Edinburgh
- £63,997 a year
- Call to connect
- Travel
- Employee discount
12d
HR Consultant
Eastern Western Motor Group —Broxburn
- Up to £35,000 a year
- Full-time
- Driving
- Human resources
- In-person
- Store discount
- Annual leave
Quick apply
1d
Soft Service Manager
ABM —Edinburgh
- £46,000 a year
- Full-time
- Contracts
- Communication skills
Communications and Public Affairs Manager
Scottish Legal Aid Board —Edinburgh
- From £61,820 a year
- Full-time
- Project management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
13d
Senior Communications Consultant
Aegon UK —Edinburgh
- £39,680 - £59,520 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
9d
Assistant Merchandiser
Schuh —Livingston
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Communication skills
- Employee assistance programme
- Employee discount
Senior Communications Consultant
Aegon —Edinburgh
- £39,680 - £59,520 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
10d
Operations Manager - Scotland
Thomas Franks Ltd —Edinburgh
- £50,000 a year
- Full-time
- Management
- Merchandising
- English
- Employee assistance programme
- Employee discount
Quick apply
Bentley & Lamborghini Business Manager
Sytner Specialist Edinburgh —Edinburgh
- Full-time
- Sales
- Employee discount
Dual Site Manager - 36 Hours
JoJo Maman Bébé —Edinburgh
- Organisational skills
- IT
- Leadership
- Annual leave
1d
Graduate Management Trainee - Edinburgh
Enterprise Mobility —Edinburgh
- Full-time
- Sales
- Customer service
- Bachelor's degree
Divisional Sales and Marketing Manager
Barchester Healthcare —Edinburgh
- Sales
- Presentation skills
- Travel
Quick apply
Assistant Manager
Farmfoods —Livingston
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
8d
Security Team Manager
ASEL —Edinburgh
- £16.34 an hour
- Weekend availability
- Management
- Microsoft Office
- First Aid Certification
- Employee assistance programme
- Employee discount
Head of Sales and Marketing
The Converters Group —Dunfermline
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Management
- Sales
- Free parking
- Profit sharing
Quick apply
1d
Commercial Manager - Savings
Barclays —Edinburgh
- Financial services
- Communication skills
- Banking
4d
Commercial Coach - Edinburgh Loanhead
Nike —Loanhead
- Weekend availability
- Serving
- English
- Leadership
- Employee discount
Chartered Surveyor / Senior Surveyor
Ryden —Edinburgh
Acquisition Commercial Manager
Barclays —Edinburgh
- Management
- Financial services
- Banking

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Soft Service Manager

ABM UK -
Edinburgh

Quick apply

Job details

Full-time
£46,000 a year

Benefits

Cycle to work scheme
Employee discount

Qualifications

Contracts
SIA
Communication skills

Full job description

LOCATION: Gyle Shopping Centre

SHIFT PATTERN: Monday to Friday with occasional weekeneds depending on business needs

SALARY: £46,000 per annum

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

ROLE OVERVIEW AND PURPOSE

The Soft Services Manager is responsible for the successful delivery of all soft services at Gyle, including security, internal and external cleaning, landscaping and trolley management.

This is a contract‑leadership role with responsibility for service performance, compliance, standards, and client satisfaction across the entire estate. The postholder will provide visible, decisive leadership, maintain absolute control of operational detail, and continuously evolve the service to meet changing client and customer expectations.

The postholder maintains clear oversight of service delivery, sets expectations, and ensures that Duty Managers and frontline teams operate in line with agreed requirements.

The role requires a commercially aware, forward‑thinking manager who takes ownership, drives improvement and sets the standard for how the contract is delivered.

KEY RESPONSIBILITIES

Manage the delivery of the soft services contract in line with company policies, procedures and agreed specifications
Provide operational leadership across all soft services, supporting Duty Managers to deliver consistent standards
Ensure the estate is safe, secure, clean and well‑presented at all times
Maintain effective control of rotas, manning levels and payroll inputs, ensuring compliance is maintained
Carry out regular site inspections and audits to ensure service quality and compliance standards are achieved
Ensure all training, licensing and vetting requirements are in place and kept up to date
Lead recruitment, induction, development and performance management of site teams
Ensure incidents, accidents and near misses are managed, reported and investigated correctly
Maintain up‑to‑date risk assessments, assignment instructions and standard operating procedures
Ensure correct and safe use of equipment, materials and chemicals in line with COSHH requirements
Promote and support the client’s environmental and sustainability objectives
Act as the senior operational point of contact for the client and centre management team
Identify risks, service gaps and improvement opportunities and take appropriate action
Ensure accurate completion of all required records, reports and documentation
Lead by example, setting clear standards for professionalism, conduct and performance
Provide management cover as required to meet the operational needs of the site
Undertake any reasonable duties necessary to ensure the successful delivery of the contract

REQUIRED SKILLS AND EXPERIENCE

Essential

Proven experience managing soft services within a complex operational environment
Strong operational leadership with the ability to maintain standards and control delivery
SIA licence and knowledge of security operations
IOSH or equivalent health & safety qualification
Confident decision‑maker with a practical, solutions‑focused approach
Strong written and verbal communication skills

Desirable

Experience in a retail, mixed‑use or high‑footfall environment
Knowledge of cleaning standards (BICSc)
Experience managing external environments and estate presentation

Personal Attributes

Operationally driven and delivery focused
Proactive and forward‑thinking
Comfortable leading managers and setting clear expectations
Calm, organised and in control in a live environment
Takes pride in service quality and site presentation

Benefits

We’re proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:

Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Quick apply

Refine Your Search

senior retail manager jobs in edinburgh, sct

Soft Service Manager

Head of Service - Learning Disabilities

HR Consultant

Soft Service Manager

Communications and Public Affairs Manager

Senior Communications Consultant

Assistant Merchandiser

Senior Communications Consultant

Operations Manager - Scotland

Bentley & Lamborghini Business Manager

Dual Site Manager - 36 Hours

Graduate Management Trainee - Edinburgh

Divisional Sales and Marketing Manager

Assistant Manager

Security Team Manager

Head of Sales and Marketing

Commercial Manager - Savings

Commercial Coach - Edinburgh Loanhead

Chartered Surveyor / Senior Surveyor

Acquisition Commercial Manager

I want to receive the latest job alerts for senior retail manager in edinburgh, sct

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