Support grade Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Services Officer
Scottish Government —Edinburgh
- £27,164 - £30,281 a year
- Full-time
- Research
- Presentation skills
- Front desk
13d
Authorisations Caseworker
HM Revenue and Customs —Edinburgh
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Presentation skills
- Work from home
22h
Administrative Assistant
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Google Suite
- Microsoft Outlook
- Databases
- Annual leave
Maths and English Tutor
Explore Learning —Edinburgh
- £8.40 - £12.75 an hour
- Part-time
- Maths
- Mentoring
- Paid training
Programme Assistant – Communications and Engagement
University of Edinburgh —Edinburgh
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- University
- Annual leave
- Employee discount
Programme Assistant – Administration and Monitoring
University of Edinburgh —Edinburgh
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
Constitutional Policy Higher Executive Officer - Scotland Office
Ministry of Justice —Edinburgh
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
1d
Research Support Officer
University of Edinburgh —Edinburgh
- Full-time
- Hybrid work
- University
- School
- Time management
- Annual leave
- Employee discount
11d
Process Technician - 1-Year Fixed Term Contract
RoslinCT EU —Edinburgh
- Temporary
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Education Development Administrator
The Royal College of Surgeons of Edinburgh —Edinburgh
- £24,479 a year
- Call to connect
- Microsoft Outlook
- Customer service
- Databases
- Annual leave
Quick apply
Student Services Administrator
Queen Margaret University —Edinburgh
- £25,004 - £26,093 a year
- Part-time
- Front desk
- Communication skills
21h
Renewable Energy Development Advisor - Associate
Savills —Edinburgh
- Full-time
- Remote
- Business development
- Contracts
- Annual leave
Suicide Prevention Officer
Change Mental Health —Edinburgh
- £30,768.10 a year
- Part-time
- Hybrid work
- Supervising experience
- Project management
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Support Assistant
Fife Council —Buckhaven
- £25,604.23 - £26,786.83 a year
- Full-time
- Word processing
- Microsoft Office
- Administrative experience
- Employee discount
1h
255808 (MG) Occupational Therapy Clinical Support Worker (Higher Level)
NHS Scotland —Edinburgh
- £29,103 - £31,409 a year
- Full-time
6d
Process Technician
RoslinCT EU —Edinburgh
- Weekend availability
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Communications and Industry Engagement Coordinator
University of Edinburgh —Edinburgh
- Part-time
- University
- Communication skills
- School
- Annual leave
- Employee discount
Liquid Production Operative
Master of Malt —Edinburgh
- Full-time
- English
- Maths
- Quality control
Quick apply
5d
Teaching Administrator
University of Edinburgh —Edinburgh
- Full-time
- Microsoft Office
- University
- School
- Annual leave
- Employee discount
12d
Regulatory Panel Support Officer
The Electoral Commission —Edinburgh
- £31,549 - £33,126 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Presentation skills
- Annual leave
- Flexible schedule
4d

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Customer Services Officer

Scottish Government -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£27,164 - £30,281 a year
13 days ago

Benefits

Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Scanning
Research
Quality assurance
Presentation skills
Decision making
Client services
Front desk
Customer interaction

Full job description

Details

Reference number

473854

Salary

£27,164 - £30,281

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Assistant

Contract type

Permanent

Type of role

Other

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Edinburgh, Scotland, EH1 3YT : Edinburgh, Scotland, EH1 3YY

About the job

Job summary

Are you a good communicator with experience in customer service? Do you have the confidence to advise and influence colleagues and stakeholders at all levels? If the answers to the above are yes, then this opportunity could be for you.

Working within the Customer Services, Operations and Archives Directorate at the National Records of Scotland (NRS), we are looking for Customer Services Officers to help, advise and support our customers in accessing information, records and historical archives.

As part of a team, you will work onsite to help our customers front of house in a variety of ways, including providing one to one assistance in technology use, retrieving records, scanning and ensuring our records are accessible. Additionally, you will process entries to our public registration records and answer telephone and e-mail enquiries.

Job description

Responsibilities

Main duties will include, for which full training will be given:

Assisting customers in our onsite search rooms, providing help, support and guidance, including supporting customers with family history research.
Operating our digital registration service software required to run registration services.
Assisting with retrieving, indexing and scanning of records, quality assuring standard of information presented online and ensure records are correct and hold full information.
Create and process changes to public registration records accurately and issue certificates as required.
Answering phones, emails and written requests from members of the public, registrars and other stakeholders with regards to all aspects of NRS.
Processing orders and managing payments for NRS Services
In line with organisational priorities and needs, work as part of a flexible team to perform other tasks and provide support to other teams, departments and individuals within NRS as required.

Person specification

Success profile

Success profiles are specific to each job and they include the mix of behaviours, experience and technical criteria (if applicable) that candidates will be assessed on.

Technical / Professional Skills:

1. Connections and communication, Level - Awareness

2. Adaptability to change, Level - Awareness

3. Delivery and decision making at speed, Level - Awareness

You can find out more about the skills required, here: ODP Professional Skills Framework - Operational Delivery Profession

Experience

Experience of communicating complex information clearly and effectively, with the ability to provide accurate explanations and guidance to customers in an understandable and customer-focused manner.

Behaviours:

Managing a quality service Level 1

You can find out more about Success Profiles Behaviours Here

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

Connections and communication, Level - Awareness (Operational Delivery Professional Skills Framework)
Adaptability to change, Level - Awareness (Operational Delivery Professional Skills Framework)
Delivery and decision making at speed, Level - Awareness

Benefits

Alongside your salary of £27,164, Scottish Government contributes £7,869 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

Please apply using link provided

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Aidan Stevenson
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team