System support specialist Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Profit sharing
- Health & wellbeing programme
Quick apply
11d
Support Administrator
Lane Clark & Peacock —Edinburgh
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
10d
Learning and Development Technologist
NHS Scotland —Edinburgh
- £43,231 - £52,679 a year
- Hybrid work
- SharePoint
1d
Customer Support Specialist
ExpenseIn —Edinburgh
- £28,000 - £30,000 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
1d
Product Support Specialist - Institutions
Opus 2 —Edinburgh
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Product management
- Python
- Employee assistance programme
Quick apply
IT Support Specialist
Cirrus Logic —Edinburgh
- Full-time
- Customer service
- No degree
- IT
System Support Team Leader
NHS Scotland —Queensferry
- £43,231 - £52,679 a year
- Azure
- Management
- Windows
1d
Implementation Specialist
BlackRock Investments —Edinburgh
- Full-time
- Hybrid work
- Financial services
- In-person
- Internship
- Work from home
Network Specialist
ScottishPrisonService —Edinburgh
- £54,398 - £58,065 a year
12d
Support Worker
CrossReach —Edinburgh
- £13.65 - £14.03 an hour
- Call to connect
- School
- Employee discount
Onsite IT Support Specialist
Avaloq —Edinburgh
- Full-time
- Windows
- Organisational skills
- SharePoint
Quick apply
Investment Operations Technical Analyst
Standard Life —Edinburgh
- From £30,500 a year
- Microsoft Excel
- Accounting
- Financial services
- Annual leave
8d
Network Specialist
Scottish Prison Service —Edinburgh
- £54,398 - £58,065 a year
- Hybrid work
- Windows
- Computer networking
- Linux
11d
Head of Strategic Resourcing and People Operations
Companies House —Edinburgh
- £74,089 - £80,300 a year
- Full-time
- Management
- Presentation skills
- Travel
- Annual leave
10d
Apprentice Operational Support Officer (Band 6/AO)
Health and Safety Executive —Edinburgh
- £28,499 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- IT
12d
251395 (MG) Pharmacy Support Worker
NHS Scotland —Edinburgh
- £26,696 - £28,988 a year
- Weekend availability
- English
- Communication skills
3d
Supply Chain Officer
Dormant Distillery Company —Edinburgh
- From £30,000 a year
- Full-time
- Administrative experience
- Travel
- Organisational skills
- Annual leave
- Employee discount
EdHelp Information and Support Student Assistant
University of Edinburgh —Edinburgh
- Part-time
- Customer service
- University
- IT
- Annual leave
- Employee discount
3d
Transport Technician - Waverley Court
City of Edinburgh Council —Edinburgh
- £34,452 - £40,501 a year
- Hybrid work
3d
Infrastructure Specialist (Voice Services)
Lloyds Banking Group —Edinburgh
- £48,987 - £54,430 a year
- Full-time
- Hybrid work
- Communication skills
- Python

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Customer Support Specialist (Application Support)

Symology Ltd
Falkirk

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
11 days ago

Benefits

Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Falkirk, Scotland, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Falkirk, Falkirk: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Falkirk

Quick apply

Refine Your Search

system support specialist jobs in edinburgh, sct

Customer Support Specialist (Application Support)

Support Administrator

Learning and Development Technologist

Customer Support Specialist

Product Support Specialist - Institutions

IT Support Specialist

System Support Team Leader

Implementation Specialist

Network Specialist

Support Worker

Onsite IT Support Specialist

Investment Operations Technical Analyst

Network Specialist

Head of Strategic Resourcing and People Operations

Apprentice Operational Support Officer (Band 6/AO)

251395 (MG) Pharmacy Support Worker

Supply Chain Officer

EdHelp Information and Support Student Assistant

Transport Technician - Waverley Court

Infrastructure Specialist (Voice Services)

I want to receive the latest job alerts for system support specialist in edinburgh, sct

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