Value stream manager Work, Jobs in Edinburgh, Sct (with Salaries)

Key Account Manager
Mitie —Edinburgh
- Full-time
- Customer service
- Leadership
19h
Production Shift Manager
Veranova L P —Edinburgh
- Overtime
- Engineering
- Bachelor's degree
- Team management
- Annual leave
- Life insurance
Quick apply
Head of Change
Heriot Watt University —Edinburgh
- Full-time
- Project management
- University
- Business
- Annual leave
- Flexible schedule
Bench General Manager
Five Guys UK —Edinburgh
- From £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
General Manager
Cold Town House —Edinburgh
- £45,000 - £70,000 a year
- Full-time
- Bar
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Legacy and In-Memory Giving Manager
Children's Hospices Across Scotland —Edinburgh
- £41,701 - £48,200 a year
- Full-time
- CRM software
- Hospice
- Communication skills
- Annual leave
8d
Technical Delivery Lead
Computershare —Edinburgh
- Full-time
- Hybrid work
- Management
- Analysis skills
- Agile
- Work from home
20h
Process Operator
Veranova L P —Edinburgh
- Night shift
- APIs
Quick apply
12d
Retail Store Manager
The Works —Edinburgh
- Retail management
- Leadership
- Employee assistance programme
- Employee discount
8d
Operations Transformation Associate Director – Legal Services Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- AI
Guest Service Manager
Hotel Indigo - Edinburgh —Edinburgh
- £29,500 a year
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
9d
Team Manager (Pension Projects)
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Transfer Pricing Manager
Saffery —Edinburgh
- Full-time
- Hybrid work
- Financial services
- In-person
- Communication skills
- Profit sharing
- Annual leave
Business Development Manager
Forth Ports Group —Edinburgh
- Full-time
- Driving
- Travel
- Free parking
- Annual leave
Quick apply
9d
Temporary Sales Associate 16 hours
Coach —Edinburgh
- Part-time
- Sales
- Social media management
- English
- Employee discount
Assistant Manager
Five Guys UK —Edinburgh
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
IAM Platform Manager
Sky —Livingston
- Full-time
- Hybrid work
- Scripting
- APIs
- Leadership
- Free parking
- Employee discount
Senior Project Manager - Engineering Solutions
Plexus —Livingston
- Project management
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Technology Talent Sourcer
Capco —Edinburgh
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
- Annual leave
- Life insurance
Quick apply
Store Manager
Jollyes Pets —Edinburgh
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Retail management
Quick apply

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Key Account Manager

Mitie -
Edinburgh

Apply Now

Job details

Permanent | Full-time
19 hours ago

Qualifications

Customer service
Profit & loss
Customer relationship management
Leadership

Full job description

Job summary

The Key Account Manager is responsible for driving revenue across a defined region with defined Key Accounts. This role is high-impact with the focus on building relationships, retention, and growth of the company's key accounts within the Fire & Security sector. This role supports the development of client relationships, commercial performance, and service excellence across the key accounts, ensuring the development of long‑term partnerships, compliance, and best in class delivery.

The position blends system knowledge within both the fire and security sector, sales, service planning, customer service and operational oversight, driving a customer‑centric culture that differentiates the business in a highly regulated industry. They will play a key part in strengthening our footprint with both new and existing key customers.

Job objectives and responsibilities

Client Strategy & Relationship Building

Develop and execute a client strategy introducing all our Key Accounts to all work streams Mitie can offer.
Lead increased engagement with Key Accounts, with the intention that Key are developed into National Accounts.
The main point of contact for our Key Accounts, ensuring retention, satisfaction, and continuous improvement.
Conduct regular client reviews, ensuring SLA adherence, compliance, risk management, and contract renewal readiness.

Commercial & Financial Accountability

Review P&L performance for the key accounts portfolio they look after, delivering revenue growth, profitability, and cost‑to‑serve efficiency.
Have visibility of accounts and analyse where growth and profitability are low and strategize how they can be improved.
Identify upsell/cross‑sell opportunities across fire systems, security systems, monitoring, service & maintenance, and project works.
Undertake commercial negotiations, contract renewals, pricing strategy, and long‑term framework agreements with the support from the Director of Key & Regional Accounts.
Provide accurate forecasts, pipeline reporting, and strategic account plans.

Operational Excellence & Compliance

Ensure all service delivery meets the Client expectations.
Work in partnership with Operations, Engineering, and Compliance teams to drive consistent delivery quality.
Highlight any shortfalls with compliance, operational or commercial activity.
Assist with the mobilisation of any new contracts that fall within your region.
Assist with risk plans for any major key sites, including life‑safety compliance, asset condition, and lifecycle investment planning.

Build strong, long‑term relationships with customers across commercial, industrial, and public‑sector environments
Promote a full suite of fire‑industry services, including maintenance, testing, inspections, and compliance‑focused solutions
Identify customer needs and tailor service packages that deliver value and strengthen retention

Personal Development

Lead by example and mentor other Key Account Managers, Client Partners, and Strategic Leads.
Enhance your capability within the team around commercial acumen, client engagement, and technical understanding of fire & security systems.
Drive a collaborative culture between all departments and Support functions.

Market Insight & Innovation

Monitor changes in fire safety legislation, security technology trends, and emerging client needs.
Develop strategy around digital solutions and innovation including remote monitoring, analytics, cloud security systems, and predictive maintenance.
Advise the Senior leadership team on market positioning, competitive landscape, and client demands and any aspects of the contract which may have a detrimental effect.

Professional Conduct

This job description is intended to give the post holder an appreciation of the role envisaged for the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

Person Specification

Essential

Experience in the Fire & Security industry.
Customer service experience and confidence in managing a range of key accounts, prioritising opportunities, and working autonomously.
Proven track record managing key accounts of all sizes.
Strong understanding of fire alarm systems, suppression, intruder, CCTV, access control, and compliance frameworks.
Commercially astute with experience in assisting with the P&L ownership, contract negotiations, and strategic planning.
Excellent client relationship skills with the ability to communicate effectively with the leadership team.
Team player and ability to play a key part in strengthening our footprint with both new and existing Customers.

Desirable

Knowledge of NSI, BAFE, BS5839, BS5306, ISO standards, and related compliance requirements.
Professional certifications (e.g., FIA training, ASIS, IFSM, BSIA membership).

Proven Track Record Key Performance Indicators (KPIs)

Portfolio revenue growth and profitability
Client retention and contract renewal rates
SLA performance, compliance, and audit outcomes
Customer satisfaction scores (NPS/CSAT)
Key performance and development

Pipeline accuracy and commercial delivery

Apply Now

Refine Your Search

value stream manager jobs in edinburgh, sct

Key Account Manager

Production Shift Manager

Head of Change

Bench General Manager

General Manager

Legacy and In-Memory Giving Manager

Technical Delivery Lead

Process Operator

Retail Store Manager

Operations Transformation Associate Director – Legal Services Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

Guest Service Manager

Team Manager (Pension Projects)

Transfer Pricing Manager

Business Development Manager

Temporary Sales Associate 16 hours

Assistant Manager

IAM Platform Manager

Senior Project Manager - Engineering Solutions

Technology Talent Sourcer

Store Manager

I want to receive the latest job alerts for value stream manager in edinburgh, sct

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