welcome desk Work, Jobs in edinburgh, sct (with Salaries)

Welcome Desk Agent
Marriott International, Inc —Edinburgh
- Full-time
- Bar
- English
- Hotel
- Employee discount
11d
Event support / Co-ordinator
Edinburgh Training & Conference Venue —Edinburgh
- From £13.45 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
2d
Corporate Receptionist - Edinburgh
Rapport —Edinburgh
- £30,000 a year
- Full-time
- Customer service
- Employee assistance programme
Analyst, Enterprise Service Desk
ABACUS —Edinburgh
- Azure
- Customer service
- Windows
- Employee discount
- Life insurance
Quick apply
Warehouse Admin Assistant
Bookspeed —Edinburgh
- £26,242.70 a year
- Overtime
- Warehouse experience
- In-person
Quick apply
13d
Luggage Porter
The Hoxton —Edinburgh
- Hotel
- Life insurance
Quick apply
11d
Front of House Receptionist
Nira Caledonia —Edinburgh
- £12.80 an hour
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Assistant Ecologist
WSP —Edinburgh
- Communication skills
Multi skilled team member - Late shift
IBIS BUDGET —Edinburgh
- £13.45 an hour
- Part-time
- Bar
- English
- Hotel
Quick apply
Casual Housekeeping Room Attendant
Marriott International, Inc —Edinburgh
- Part-time
- Hotel
- Restaurant
12d
Hotel Reception team Member
Marine North Berwick —North Berwick
- Part-time
- Bilingual
- Hospitality
- Hotel
- Free parking
- Store discount
Quick apply
2d
Office Coordinator (Part Time)
Lane Clark & Peacock —Edinburgh
- Part-time
- Microsoft Excel
- Administrative experience
- IT
- Annual leave
- Employee discount
Front Desk Night Manager
Virgin Hotels —Edinburgh
- Full-time
- English
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
9d
Multi skilled team member - Late shift
ACCOR —Edinburgh
- £13.45 an hour
- Part-time
- Bar
- English
- Hotel
Part Time Spa Receptionist - 24 hours per week
Marriott International, Inc —Edinburgh
- Part-time
- English
- Hotel
- Hotel experience
- Referral programme
12d
Trading Product Control Associate
National Westminster Bank PLC —Edinburgh
- £38,123 - £53,820 a year
- Full-time
- Hybrid work
- Hotel
- Accounting
- Financial services
- Annual leave
2d
Part Time Spa Receptionist - 24 hours per week.
Sheraton Grand Hotel and Spa —Edinburgh
- From £13.17 an hour
- Weekend availability
- Hospitality
- English
- Hotel
- Employee discount
- Referral programme
Quick apply
12d
Receptionist
Doubletree by Hilton Edinburgh Airport —Newbridge
- Part-time
- Bar
- Hotel
- IT
- Free parking
- Employee assistance programme
Quick apply
10d
LEPAS Sales Executive
Peoples Ford —Edinburgh
- Sales
- Customer service
- IT
- Annual leave
- Employee assistance programme
4d
Executive Receptionist
Portico Corporate Reception Management —Edinburgh
- £20,982 a year
- Overtime
- Hotel
- Organisational skills
- Hotel experience
- Annual leave
- Life insurance
Quick apply

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Welcome Desk Agent

Marriott International, Inc -
Edinburgh

Apply Now

Job details

Full-time
11 days ago

Benefits

Discounted or free food
Employee discount

Qualifications

English
Communication skills

Full job description

Additional Information
Job Number26064571
Job CategoryRooms & Guest Services Operations
Location1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

W Edinburgh is hiring a Welcome Desk Agent to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With W Edinburgh winning the coveted “Scottish Hotel of the Year 2025” award, now is the perfect time to join the team and take your career to the next level.

ABOUT THE BRAND

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

ABOUT THE ROLE

Reporting to the Welcome Office Manager (Front Office), as Welcome Desk Agent you will play a central role in the guest’s experience, providing a warm welcome at all times and ensuring a five-star, personalized stay.

Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is friendly, loves interacting with people, and is a team-player!

As Welcome Desk Agent, key aspects of your role will include:

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
Thank guests with genuine appreciation and provide a fond farewell
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Process guest check-ins and check-outs
Process all payment types such as room charges, cash, checks, debit, or credit
Handle guest complaints and payment disputes
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Supply guests with directions and information regarding property and local areas of interest
Communicate with all other departments in the hotel to ensure a seamless stay for guests, passing on relevant information to set every team up for success

Our ideal Welcome Desk Agent is someone who has:

Confidence interacting with guests
Good communication skills – both written and verbal English
Multi-tasking skills
Comfortable using computers and systems
The ability to work in a team
A positive mindset
A genuine passion for working in hospitality

In return for your hard work, we give you:

World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
Discounts for your friends and family
Specially curated discounts in thousands of shops

ABOUT THE PROPERTY

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure will be the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel helps redefine the city’s hospitality landscape. Accordingly, it’ll fuse the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.

The W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests will benefit from the brand’s signature Whatever / Whenever service philosophy.

A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

If this sounds like the perfect place for you, apply to be a Welcome Desk Agent today!

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

welcome desk jobs in edinburgh, sct

Welcome Desk Agent

Event support / Co-ordinator

Corporate Receptionist - Edinburgh

Analyst, Enterprise Service Desk

Warehouse Admin Assistant

Luggage Porter

Front of House Receptionist

Assistant Ecologist

Multi skilled team member - Late shift

Casual Housekeeping Room Attendant

Hotel Reception team Member

Office Coordinator (Part Time)

Front Desk Night Manager

Multi skilled team member - Late shift

Part Time Spa Receptionist - 24 hours per week

Trading Product Control Associate

Part Time Spa Receptionist - 24 hours per week.

Receptionist

LEPAS Sales Executive

Executive Receptionist

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