1st line support Work, Jobs in Edinburgh (with Salaries)

Customer Support Agent
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Annual leave
- Gym membership
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
IAM Practitioner
Computershare —Edinburgh
- Full-time
- Analysis skills
- Work from home
Facilities Officer
The Electoral Commission —Edinburgh
- £31,549 - £33,126 a year
- Full-time
- Customer service
- Presentation skills
- Travel
- Annual leave
13d
Community and Events Fundraiser
Children First —Edinburgh
- £25,155 - £30,083 a year
- Weekend availability
- Hybrid work
- Public speaking
- Microsoft Office
- Travel
- Annual leave
Quick apply
Health and Safety Advisor
Defence Equipment and Support —Dunfermline
- £36,000 a year
- Part-time
- Hybrid work
- Travel
- Annual leave
- Employee discount
2d
I.T. Systems Engineer
Optos —Dunfermline
- Hybrid work
- Computer networking
- Communication skills
Risk Manager (BCB Control Office)
Lloyds Banking Group —Edinburgh
- Full-time
- Hybrid work
- Financial services
6d
Purchasing Executive
Tour Partner Group —Edinburgh
- Overtime
- Hybrid work
- Hotel
- Contracts
- Negotiation
- Employee discount
- Gym membership
Quick apply
Security Services Engineer II (UK)
Corero —Edinburgh
- Night shift
- Hybrid work
- Computer Science
- Scripting
- Computer networking
- Annual leave
- Life insurance
Class Teacher (Support for Learning) - Musselburgh Burgh Primary School
East Lothian Council —Musselburgh
- £36,159 - £54,453 a year
- Temporary
- School
1d
Principal Teacher - Letham Mains Primary School
East Lothian Council —Haddington
- £59,367 a year
- Call to connect
- School

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IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
A full UK driving licence is preferred but not essential. Prioritise, and manage Service Desk calls to resolution. IManage Work10 (Document Management System).
Technology Support Analyst (REQ02905)
Bield Housing and Care —Edinburgh
A current valid Driving Licence and access to roadworthy vehicle insured for business purposes is essential as you will be required to travel to other Bield…
£28,435 - £31,419 a year
9d

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Customer Support Agent

Modulr Finance -
Edinburgh

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company events
Private medical insurance
Gym membership

Qualifications

Complaint handling
Technical support

Full job description

Edinburgh, UK

Full-time

In office 4 days/week

Are you curious and excited by experimentation?

Do you want to keep learning and developing while gaining hands-on experience in embedded payments?

Do you want to play a key role in delivering a world-class customer experience?

If so, we would love to hear from you!

Who We Are

Our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products. Find out more about us on our website and careers site.

What You’ll Do

Respond to customer enquiries via web, email, phone, and other channels, ensuring timely and effective resolution.

Investigate and diagnose issues using company and online resources, maintaining accurate communication and issue logs.

Collaborate with your team to continuously improve the quality of service provided to customers.

Take ownership of the customer experience, seeing complex issues through to resolution.

Work flexibly between 8am and 6pm, Monday to Friday (35-hour week), with 24/7 out-of-hours support on a rota basis (1 week in 6).
Contribute ideas and share knowledge to help improve processes and customer outcomes.

Who You Are

What you’ll need:

A curious mindset and proactive approach to problem-solving.

Experience supporting customers via phone and email.

Confidence in communicating with customers and tailoring your style to different audiences.

High attention to detail and ownership of the customer experience.

Nice to haves:

Experience providing 1st line technical support or troubleshooting technology products.

Complaint handling experience.
Academic background in finance, technology, or business, or European language skills/experience with overseas clients.

What We Offer You

Share Options – Company Share Option Plan (CSOP).

Bonus – Annual discretionary bonus based on company and individual performance.

Flexible benefits – £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental, etc.

Wellbeing app – Confidential, on-demand access to therapy, coaching, and more.

Holidays – 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays; you choose the rest.

Learning opportunities – Two-day onboarding (ModStart) and ongoing development support.

Company-wide events – Participate in collaborative and engaging events.
Bike to work / E-bike scheme

ModInclusion

At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.

Apply Now

Refine Your Search

1st line support jobs in edinburgh

Customer Support Agent

IT Service Desk Analyst - Edinburgh

IAM Practitioner

Facilities Officer

Community and Events Fundraiser

Health and Safety Advisor

I.T. Systems Engineer

Risk Manager (BCB Control Office)

Purchasing Executive

Security Services Engineer II (UK)

Class Teacher (Support for Learning) - Musselburgh Burgh Primary School

Principal Teacher - Letham Mains Primary School

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