Automation specialist Work, Jobs in Edinburgh (with Salaries)

Product Support Specialist - Institutions
Opus 2 —Edinburgh
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Product management
- Python
- Employee assistance programme
Quick apply
CRM, AI & AutomationDeveloper
The Converters Group —Dunfermline
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
1h
CRM, AI & Automation Manager
The Converters Group —Dunfermline
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
1d
IT Infrastructure Engineer, Full time, Permanent
Edinburgh Napier University —Edinburgh
- £31,236 - £37,694 a year
- Full-time
- Windows
- University
- No degree
- Employee discount
Lead Data Scientist
Standard Life —Edinburgh
- Up to £75,000 a year
- Azure
- SQL
- Machine learning
- Annual leave
Cyber Security Specialist
Wood Mackenzie Limited —Edinburgh
- Remote
- Azure
- Computer Science
- AWS
Quick apply
8h
Digital & Data Transformation - Product Manager - Associate
JPMorganChase —Edinburgh
- Full-time
- Analysis skills
- Product management
- Agile
Technology Service Desk Manager
Quorum Cyber —Edinburgh
- Full-time
- Hybrid work
- PMP
- Customer service
- Project management
Quick apply
14d
Site Service Specialist - Mail Room Operative FTC
Ricoh —Edinburgh
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
5d
Privacy Manager or Senior Manager, Cyber, Cyber Strategy, Cyber Transformation
Deloitte —Edinburgh
- Hybrid work
- Business development
- Project management
- No degree
HR People Business Partner
Apex Hotels Ltd —Edinburgh
- Full-time
- Management
- Travel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
3d
Graduate Specialist Program - Manufacturing Engineering
Rexroth —Glenrothes
- Full-time
- Engineering
- Microsoft Office
- Master's degree
- Employee discount
Quick apply
Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience
Deloitte —Edinburgh
- Hybrid work
- Management
- Business development
- No degree
Senior Mechanical Engineer - Data Centres
Ramboll —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Annual leave
Quick apply
Graduate Placement - Design Analyst (12-24 Months)
Rexroth —Glenrothes
- Full-time
- Engineering
- Data analysis skills
- Analysis skills
- Employee discount
Quick apply
7h
Electrical Engineer
hireful —Burntisland
- Overtime
- Schematics
- Maintenance
- Programmable logic controllers
Quick apply
Quality Systems Engineer
Rexroth —Glenrothes
- Full-time
- Microsoft Office
- Time management
- Employee discount
Quick apply
Manufacturing Engineer
Rexroth —Glenrothes
- Full-time
- AutoCAD
- Microsoft Office
- Assembly
- Employee discount
Quick apply
6h
Senior Account Executive - AI Software Sales & professional services
MaxAccelerate —Edinburgh
- Full-time
- Remote
- Oracle
- Sales
- Salesforce
Quick apply
3d
Maintenance Technician
Rexroth —Glenrothes
- Full-time
- Engineering
- Maintenance
- Microsoft Office
- Employee discount
Quick apply

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Product Support Specialist - Institutions

Opus 2 -
Edinburgh

Quick apply

Job details

Full-time
£40,000 - £45,000 a year

Benefits

Cycle to work scheme
Company pension
Company events
Employee assistance programme
Paid volunteer time

Qualifications

Software deployment
Bash (Unix shell)
Product management
Python

Full job description

As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams.

This role bridges client enablement and internal accountability. You’ll facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management. With deep knowledge of the Institutions solution, you’ll ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use.

What you'll be doing

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
Assist in delivering product training sessions and client demonstrations as needed.
Ensure a high standard of professionalism and customer satisfaction in all support engagements.

Requirements

What we're looking for in you

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
Assist in delivering product training sessions and client demonstrations as needed.
Ensure a high standard of professionalism and customer satisfaction in all support engagements.
This role is advertised for London / Edinburgh - We will accept candidates local to each of these locations.

Benefits

Working for Opus 2

Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive:

Contributory pension plan.
26 days annual holidays, flexible working, and length of service entitlement.
Health Insurance.
Loyalty Share Scheme.
Enhanced Maternity and Paternity.
Employee Assistance Programme.
Electric Vehicle Salary Sacrifice.
Cycle to Work Scheme.
Calm and Mindfulness sessions.
A day of leave to volunteer for charity or dependent cover.
Accessible and modern office space and regular company social events.

Quick apply

Refine Your Search

automation specialist jobs in edinburgh

Product Support Specialist - Institutions

CRM, AI & AutomationDeveloper

CRM, AI & Automation Manager

IT Infrastructure Engineer, Full time, Permanent

Lead Data Scientist

Cyber Security Specialist

Digital & Data Transformation - Product Manager - Associate

Technology Service Desk Manager

Site Service Specialist - Mail Room Operative FTC

Privacy Manager or Senior Manager, Cyber, Cyber Strategy, Cyber Transformation

HR People Business Partner

Graduate Specialist Program - Manufacturing Engineering

Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience

Senior Mechanical Engineer - Data Centres

Graduate Placement - Design Analyst (12-24 Months)

Electrical Engineer

Quality Systems Engineer

Manufacturing Engineer

Senior Account Executive - AI Software Sales & professional services

Maintenance Technician

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