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client onboarding manager jobs near edinburgh

Client Programme Manager

Burges Salmon -
Edinburgh

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Job details

Permanent

Qualifications

CRM software
Account-based growth strategy development
Stakeholder collaboration
Client engagement
Stakeholder liaison
Client relationship development
Business development
Relationship management
Management reporting
Account management
Time management

Full job description

Role

Client Programme Manager

Category: Business professional
Team: Marketing
Location: Bristol, Edinburgh
Terms: Permanent

We are looking for a Client Programme Manager, based in either our Bristol or Edinburgh office, to support the firm's Markets strategy by driving forward three key strategic client development workstreams: Key Account Management (KAM), Client Feedback, and Client Experience (CX).

Client Experience (CX) is a strategic priority for the firm, and this role will be central to embedding best practice and delivering an integrated, consistent approach across the business. Reporting to the Head of Client Programmes, you will influence senior stakeholders and lead initiatives that strengthen client relationships and deliver profitable growth.

As our Client Programme Manager, you will be responsible for:

Key Account Management (KAM)

Implement and manage the firm's Key Account Programme, working closely with the Head of Client Programmes and external consultancy partners.
Develop and embed a structured, best-practice approach to client analysis, account planning, and internal engagement.
Create and deliver strategic client development plans in collaboration with Client Partners and their teams.
insights, identify cross-selling opportunities, and plan development activities.
insights and best practice.

Client Feedback & Listening Programme

Drive the collection and use of client feedback to enhance the firm's CX programme.
Work with external insight providers to embed new technologies and improve reporting formats.
Ensure feedback drives continuous improvement across sectors and departments.

Client Experience (CX)

Develop and deliver a prioritised plan to improve client experience across the lifecycle.
Collaborate with the Head of Pursuits to create robust onboarding processes for strategic appointments.
Embed best practice approaches into BAU client management.

What We're Looking For

Proven experience in implementing and driving client programme plans, ideally within a professional services environment.
Strong relationship management, influencing, and facilitation skills to engage senior stakeholders.
A track record in client management/business development is desirable.
Self-assured, credible, and able to challenge constructively.
Highly organised, proactive, and resilient, with excellent time management skills.
Ability to thrive under pressure in a fast-paced environment with changing priorities.

Join us and help shape the future of client experience at Burges Salmon, where your ideas, initiative, and influence will make a real difference.

Why Burges Salmon?

We're a firm that values innovation, collaboration, and continuous improvement. You'll be supported to grow your skills, contribute your ideas, and make a real impact. With a strong commitment to wellbeing, flexible working and a culture that celebrates individuality, Burges Salmon is a place where you can thrive.

We're proud to be named RollOnFriday's ‘Best Law Firm to Work At' for five years running. We're also Platinum-accredited by Investors in People for our commitment to developing our people.

We welcome applications from all backgrounds and identities. As a Disability Confident Leader, we offer an accessible recruitment process and guarantee interviews to disabled applicants who meet the minimum criteria. We're happy to discuss flexible working options for this role.

Interested in applying or want to learn more?

If you have any questions about the role or the recruitment process, please don't hesitate to get in touch with Katarina Athanasakos at [email protected]

Meet the recruiter

Katarina Athanasakos

[email protected]

+44 117 307 6517

Apply Now

Refine Your Search

client onboarding manager jobs in edinburgh

Client Programme Manager

Operations Manager

Senior Specialist - Middle Office Client Services

Business Development Manager

Account Relationship Consultant

Client Services Associate

Proposals Coordinator

VacancyTitle: Advocate

Principal Consultant: Stakeholder Engagement, Consultation and Communications

Office Coordinator

Client Services Associate (Graduate)

Workplace Operations Assistant

Senior Paid Social Manager

Senior Business Development Manager

Customer Service Centre Agent

Branch Manager (Registered Manager Care Inspectorate)

Data Validation Specialist

Subject Matter Expert - Implementations

Business Development Manager East Scotland

Assistant Project Manager/ Project Manager (Water Sector)

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