Customer service helpdesk Work, Jobs in Edinburgh (with Salaries)

Helpdesk Adviser
Queen Margaret University —Edinburgh
- £25,249 - £31,236 a year
- Part-time
- University
- Organisational skills
- Communication skills
Customer Care Support Associate
Aegon UK —Edinburgh
- From £26,228 a year
- Full-time
- Hybrid work
- Microsoft Word
- Continuous improvement
6d
Customer Care Support Associate
Aegon —Edinburgh
- From £26,228 a year
- Full-time
- Hybrid work
- Microsoft Word
- Continuous improvement
6d
Customer Service Helpdesk Assistant
Target-FM —Livingston
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
20h
Service Desk Analyst
Ingenico —Dalgety Bay
- 8 hour shift
- Computer literacy
- Quick service & fast food restaurant
- Computer skills
- Free parking
Network Team Ambassador - Edinburgh and Newcastle
Rapport —Edinburgh
- £30,712 a year
- Overtime
- Travel
- Front desk
- Employee assistance programme
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Team management
- Employee discount
- Life insurance
Complaints and Investigations Manager
Policy Services Ltd —Linlithgow
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Time management
- Flexitime
- Employee discount
Quick apply
18h
Administrator
Apleona —Livingston
- £28,500 - £29,000 a year
- Monday to Friday
- Continuous improvement
- Employee discount
Laboratory Steward
Leonardo UK Ltd —Edinburgh
- £37,318 - £53,550 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Facilities Manager
Skanska —Edinburgh
- Computer skills
- Bereavement leave
Cleaning Team Leader - Mobile Scotland - Nights Sky Spaces
Emcor —Livingston
- £31,554 a year
- Full-time
- Computer literacy
- English
- Cleaning
- Employee assistance programme
- Referral programme
Quick apply
Mechanical Manager
Equans —Edinburgh
- Full-time
- Management
- Annual leave
- Employee assistance programme
Painter and Decorator
OCS Group —Alloa
- Monday to Friday
Quick apply
Electrician
OCS Group —Falkirk
- Overtime
- Computer literacy
- Referral programme
Quick apply
Maintenance Engineer - Electrical Bias
ISS Facility Services —Edinburgh
- £40,000 - £42,000 a year
- Day shift
- In-person
Quick apply
Mobile Multi-Skilled Engineer - Electrical Bias
OCS Group —Livingston
- 12 hour shift
- Computer literacy
7d

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Retail Associate (Processing Room)
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Create a welcoming atmosphere by greeting customers with a smile, assisting with their needs, and ensuring they have a positive shopping experience.
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Create a welcoming atmosphere by greeting customers with a smile, assisting with their needs, and ensuring they have a positive shopping experience.
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Helpdesk Adviser

Queen Margaret University -
Edinburgh

Apply Now

Job details

Part-time
£25,249 - £31,236 a year

Qualifications

Scottish Higher
Organisational skills
Customer support
Customer interaction
Communication skills
Help desk

Full job description

The Helpdesk

Campus Services

Grade 4: £25,249 - £28,778 pro rata (with possible progression to £31,236)

Hours: 20.5 hours (0.57 FTE)

Contract Basis: Open Ended

Ref: CVHD00057A

An exciting opportunity has arisen for a Helpdesk Adviser to join The Helpdesk, based in the Learning Resource Centre at Queen Margaret University.

The Helpdesk is the main point of contact for all Campus Services enquiries. The services provided by Campus Services are wide ranging with many delivered on a 24 hours a day, 7 days a week, 52 weeks a year basis. As a consequence, Campus Services staff have more day to day contact with other staff, students and visitors than most of the university which makes Campus Services well placed to deliver a truly customer focussed service.

Reporting to the Helpdesk Manager, you will be one of the main contacts for all Helpdesk enquiries and provide a consistent, professional customer focused service to all students and staff.

The Helpdesk deals with enquiries regarding IT, the Library, Estates & Facilities and Accommodation with a view to resolving them at the first point of contact.

You will be responsible for responding to enquiries reported to The Helpdesk and the life cycle management of these enquiries including directing of requests to appropriate departments for resolution, monitoring progress and keeping customers informed.

This role requires excellent communication skills and is focused on maintaining and improving the levels of service that Campus Services provides to students and staff.

Educated to at least highers level (or equivalent) with proven experience in working within a customer-focused environment, you should have excellent customer service and organisational skills, be able to work under pressure, have competent levels of IT technical skills, and be able to make quick and effective decisions.

In this role, you will form part of a team, on a rota covering full time hours during week days.

Should you wish to apply for the vacancy please visit our vacancies page and complete an application online.

The closing date for this position is 19 August 2026

Please note, this vacancy may close earlier than the stated closing date if we receive a high volume of applications.

This role does not meet the minimum requirements set by UKVI to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK.

Queen Margaret University is committed to equality of opportunity for all by providing a supportive, flexible and inclusive working environment, and we welcome applicants from diverse backgrounds. We are proud to hold an Athena SWAN Bronze Award which recognises the advancement of gender equality at QMU. Find out more about Athena SWAN here.

We are a Disability Confident Employer, should you require any specific arrangements during the recruitment process please note this on your application form or contact Human Resources by email [email protected]

Apply Now

Refine Your Search

customer service helpdesk jobs in edinburgh

Helpdesk Adviser

Customer Care Support Associate

Customer Care Support Associate

Customer Service Helpdesk Assistant

Service Desk Analyst

Network Team Ambassador - Edinburgh and Newcastle

L1 Service Desk Team Leader

Complaints and Investigations Manager

Administrator

Laboratory Steward

Facilities Manager

Cleaning Team Leader - Mobile Scotland - Nights Sky Spaces

Mechanical Manager

Painter and Decorator

Electrician

Maintenance Engineer - Electrical Bias

Mobile Multi-Skilled Engineer - Electrical Bias

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