Financial coach Work, Jobs in Edinburgh (with Salaries)

Customer Service Quality Control & Performance Coach
JPMorganChase —Edinburgh
- Full-time
- Customer service
- Salesforce
- Research
Senior Commercial Analyst - Cards Existing Customer
Barclays —Edinburgh
- Engineering
- No degree
- Communication skills
Office Administrator
EQ —Edinburgh
- Hybrid work
- Databases
- Continuous improvement
- Front desk
Quick apply
ER Rugby Operations Coordinator
Scottish Rugby Limited —Edinburgh
- £35,000 - £40,000 a year
- Full-time
- Computer skills
- Budgeting
- Business
Quick apply
1d
General Manager | Edinburgh
Blank Street —Edinburgh
- Full-time
- Sales
- Customer service
- Restaurant management
- Annual leave
Quick apply
Customer Service - Senior Personal Banker
National Westminster Bank PLC —Edinburgh
- From £28,475 a year
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Annual leave
3d
Regional Operations Manager
Indie Campers | LinkedIn —Edinburgh
- Weekend availability
- English
- Continuous improvement
- Driving
Quick apply
Scrum Master
Version 1 —Edinburgh
- Full-time
- Hybrid work
- PMP
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Performance Sports Manager
Heriot Watt University —Edinburgh
- £37,694 - £47,389 a year
- Full-time
- Customer service
- Computer literacy
- Master's degree
- Annual leave
- Flexible schedule
Night Auditor
The Caledonian Edinburgh —Edinburgh
- From £13.58 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Annual leave
Quick apply
People Advisor
Apex Hotels Ltd —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
10d
Team Manager
Fox's Burton's Companies —Livingston
- Night shift
- Bakery
- Continuous improvement
- Training & development
Digital Support Apprentice
QA Apprenticeships —Edinburgh
- £17,160 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Annual leave
Head of Analytical Solutions
Government Actuary's Department —Edinburgh
- £141,109 - £156,488 a year
- Part-time
- Presentation skills
- Team management
- AI
- Annual leave
- Employee assistance programme
10d
Head of HR Operations
Government Actuary's Department —Edinburgh
- £66,361 - £79,697 a year
- Part-time
- Presentation skills
- Continuous improvement
- Recruiting
- Annual leave
- Employee assistance programme
3d
Management Consultant - Finance Transformation
Capco —Edinburgh
- Full-time
- Business development
- Analysis skills
- Financial services
- Annual leave
- Life insurance
Quick apply
Tax Senior Manager - Equity Reward & Venture Capital
Cooper Parry —Edinburgh
- Full-time
- Remote
- Business development
- Mentoring
- Training & development
Manager - Financial Diligence - Financial Services, Edinburgh
EY —Edinburgh
- Business development
- Analysis skills
- Presentation skills
10d
Assistant Manager
Starbucks —Edinburgh
- Weekend availability
- Hospitality
- Sales
- Training & development
- Store discount
- Employee assistance programme
Sales Executive
Park's Motor Group —Edinburgh
- Customer service
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount

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Customer Service Quality Control & Performance Coach

JPMorganChase -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

Investment
Pension
Customer service
Stakeholder liaison
Salesforce
Research
Performance management
Analysis skills
Continuous improvement
Partnership building
Professional development mentoring
Training & development
Team motivation leadership
Communication skills

Full job description

JOB DESCRIPTION

JPMorgan Personal Investing, Europe's leading Digital Wealth Manager with over £10 billion Assets Under Management and 300,000+ global investors, operates with the agility of a start-up within a leading financial institution. We're on a mission to ethically disrupt the UK financial services market, empowering our customers to maximize their money through our innovative mobile banking app and dedicated customer support. As a J.P. Morgan company, we complement Chase's digital bank in the UK, focusing on customer-centric offerings in investments and digital wealth management.

As a Quality Coach in JPMorgan Personal Investing Client Service, you help develop our front-line Client Service Associates through structured, timely coaching and feedback. You review client interactions across phone, chat, and email (both retrospective and real-time) to help ensure clients receive clear, consistent, and high-quality outcomes. You balance client experience priorities with regulatory and operational requirements, using sound judgment and attention to detail. You also contribute to continuous improvement initiatives that strengthen how we coach, deliver service, and grow our business.

Job responsibilities:

Support, motivate and develop our team in delivering an exceptional service standard
Proactively contribute to the review and improvement of coaching frameworks, processes and procedures within the operation
Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives
Keep fully up-to-date with training or any enhancements that directly impact how we do our job
Keep informed of and apply any changes to processes, procedures and regulatory change
Achieve the best out of each individual and create a winning environment by regularly providing positive praise and recognition of individual/team success
Work with development plans, owning content and updates that track the learners journey
Manage personal workload and priority items, and ensure timely escalation of key risks/issues to management
Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm
Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives

Required qualifications, skills and capabilities:

Experience with investments, ISA's and pensions
Experience working with Salesforce
Strong verbal and written communication skills with ability to influence others
Excellent analytical and research skills, detail oriented.
Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties

#ICBCareer #ChaseUKCustomerServices

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Apply Now

Refine Your Search

financial coach jobs in edinburgh

Customer Service Quality Control & Performance Coach

Senior Commercial Analyst - Cards Existing Customer

Office Administrator

ER Rugby Operations Coordinator

General Manager | Edinburgh

Customer Service - Senior Personal Banker

Regional Operations Manager

Scrum Master

Performance Sports Manager

Night Auditor

People Advisor

Team Manager

Digital Support Apprentice

Head of Analytical Solutions

Head of HR Operations

Management Consultant - Finance Transformation

Tax Senior Manager - Equity Reward & Venture Capital

Manager - Financial Diligence - Financial Services, Edinburgh

Assistant Manager

Sales Executive

I want to receive the latest job alerts for financial coach in edinburgh

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