Service delivery manager Work, Jobs in Edinburgh (with Salaries)

Shift Station Manager
Network Rail —Edinburgh
- £43,588 - £53,167 a year
- Full-time
- Management
- Customer service
- IT
- Annual leave
- Employee discount
2d
Service Manager
CrossReach —Edinburgh
- £49,802 a year
- Call to connect
- Management
- IT
- Leadership
- Employee discount
10d
IT Service Delivery Manager
Epee Technology Services Ltd —Edinburgh
- £46,000 - £64,000 a year
- Full-time
- Computer Science
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
Quick apply
13h
Investigations Team Manager
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
11d
Compliance & Performance Manager
Equans —Edinburgh
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
8d
Investigations Operations Leader
Department for Work and Pensions —Livingston
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
3d
Lead Application Support Manager
Standard Life —Edinburgh
- £65,000 - £85,000 a year
- Weekend availability
- Azure
- Oracle
- Windows
- Annual leave
4d
Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Azure
- Customer service
- Mentoring
- Annual leave
Quick apply
Competitions Assistant - Royal Highland Show
Royal Highland and Agricultural Society of Scotland —Edinburgh
- £27,500 - £29,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
- Free parking
- Life insurance
Quick apply
11d
Operations Support Manager
OCS Group —Livingston
- £15.50 an hour
- Microsoft Office
- Analysis skills
- Driving
Quick apply
CRM - Senior CRM & Loyalty Manager
Schuh —Livingston
- Full-time
- Salesforce
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Postal Delivery Drivers
Royal Mail Group —Edinburgh
- £13.68 an hour
- Overtime
Service Manager (Older Peoples Services)
Fife Council —Fife
- £70,430.40 - £84,227.40 a year
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Travel
- Employee discount
Shift Manager
DPD Group UK —Edinburgh
- £40,000 a year
- Full-time
- Management
- Computer skills
- Communication skills
- Free parking
Quick apply
10d
Education Services Manager
Elisa Learning Services Ltd —Edinburgh
- £42,000 - £65,000 a year
- Full-time
- Supervising experience
- Education
- Bachelor's degree
- Health & wellbeing programme
Quick apply
9d
Stores Team Manager
Fife Council —Fife
- £47,604.34 - £57,196.54 a year
- Full-time
- Remote
- Travel
- Communication skills
- Employee discount
8d
Cluster Operations Manager
Unite Students —Edinburgh
- Hospitality
- Leadership
- Annual leave
- Employee assistance programme
3d
Workspace Support - Livingston - Sky Spaces
Emcor —Livingston
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Customer Success Operations Manager
Mail Bazar Digital Ltd —Edinburgh
- £4,700 - £5,100 a month
- Full-time
- CRM software
- Management
- English
Quick apply
9d
Capacity and Capability Service Manager
Public Sector Resourcing —Edinburgh
- Full-time
- Business development
- Analysis skills
- No degree
- Annual leave
1d

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Shift Station Manager

Network Rail -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£43,588 - £53,167 a year
2 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Report writing
Management
Customer service
First aid
IT

Full job description

Who We Are

Join Network Rail - Where People and Connections Matter.

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

If you're ready to make a real difference, we'd love to hear from you!

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision .

Scotland's Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

About the role

There are x2 Full-Time Permanent positions available.

The Shift Station Manager manages the day to day performance of the Station team within set resources and budgets, in accordance with the company processes and objectives.

They professionally deliver excellent and consistent customer service - providing an operationally safe, secure and quality station environment for all station stakeholders including TOCs, tenants, passengers, station users and retailers.

Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.

If you have lived outside of the UK in the last 3 years and are invited to interview for this role, please notify us.

Key Accountabilities

Manage and lead the direction of the station team in the delivery of a safe station environment, compliant with appropriate operational and safety standards, to provide excellent customer service. Act as a role model and mentor, progressing agreed development plans through continual monitoring and review to enhance team performance.

Implement and lead station emergency and evacuation plans as required and manage the security of identified risk areas, checking inspections are completed and recorded. Manage and direct resources in response to all accidents and incidents affecting the station environment.

Monitor and maintain station services and amenities in accordance with the terms of the Station Access Agreements (SAAs), in partnership with TOC¿s and retail outlets.

Liaise with internal and external stakeholders and customer including route teams, TOC¿s and FOC¿s, to develop and maintain effective relationships in order to increase the overall customer satisfaction at the station.

Manage employee rosters and resources on a day to day and long term basis, delivering resource contingency plans as necessary within budget and procurement rules.

Manage the programme delivery for station checks including contractor compliance and train despatch, in accordance with relevant company standards and procedures. Implement the National Railway Security Programme and Station Security Plan to deliver the legislative requirements and maintain relevant records and implement plans to prevent criminal activity and improve safety within the station.

Conduct the required risk assessments that are mandated through legislation and company standards. Review and approve contractor risk assessments and method statements for compliance with standards.

Implement and comply with the relevant industry and company standards and procedures including health, safety and environmental policies and procedures. Management and deliver the competency assessment processes. Comply with Network Rail¿s.

Carry out non-technical checks of works in progress checking that Landlord¿s Approval Conditions are adhered to and that non compliances are reported and managed effectively.

Please click apply to submit your CV and complete the pre-screening questions.

We're dedicated to creating an inclusive environment and we welcome applications from everyone!

Network Rail is a Disability Confident Leader and we¿ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

You can visit Evenbreak¿s Career Hive for advice on accessibility support if you¿re unsure of the options available. Should you require any reasonable adjustments/modifications, please contact [email protected] .

All offers of employment are conditional upon satisfactory completion of pre-employment checks.

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.

Network Rail Benefits - To find out about what benefits we offer, click here

Grade - Band 4.C (Managed Station Contract)

Salary Range: £43,588 - £53,167

Closing date: Midnight on Thursday 30 th July 2026 ¿ late applications will not be accepted.

We retain the right to close the advert before the listed closing date (based on application volumes) so if you are interested in this vacancy, we encourage you to make your application as early as possible.

Here are a few of the benefits we offer:

Generous annual leave entitlement
Choice of pension schemes
Discounted leisure train travel for you and your family
75% subsidy on Rail and Underground season tickets
Private Healthcare
5 days paid volunteer or carers leave
My Benefits platform - giving national and local discounts on retailers, gym membership and more

Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know¿we'll do our best to assist you.

PLEASE NOTE - all offers of employment are conditional upon satisfactory completion of pre-employment checks: .

Your experience and skills

Essential

Ability to lead, manage and develop people *
Ability to attain rules and regulations level 2 competency *
Ability to gain appropriate assessor competence *
Ability to gain Station Incident Officer*
Ability to gain safety management qualification IOSH/NEBOSH *
Able to demonstrate decision making skills and assertiveness
Understanding of customer needs and requirements
Able to demonstrate organising and planning skills
Previous safety management experience
Ability to attain Person Responsible for Fire Safety*
Attain First Aid at Work*

Desirable

Understanding financial systems and budgets
Commercial awareness
IT skills in relation to report writing, corporate IM packages
General understanding in business improvement processes
General understanding of railway industry structure and responsibility
Ability to engage in employee relation issues
Previous customer service experience
Experience in accident investigation

denotes post holder must attain relevant competency prior to carrying out activity

Key Information

Vacancy Details

Number of Positions:

Contract Type:

Permanent

Hours:

Full Time

Salary:

£43,588 - £53,167

Location:

Edinburgh Waverley, Edinburgh

Geographical Area:

Scotland

Closing Date:

30-JUL-2026

Job Category:

Station Operations

Function:

Scotland Region

Organisation:

OS Property Operations/National Stations/Edinburgh (752459) G5

Location Map

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Refine Your Search

service delivery manager jobs in edinburgh

Shift Station Manager

Service Manager

IT Service Delivery Manager

Investigations Team Manager

Compliance & Performance Manager

Investigations Operations Leader

Lead Application Support Manager

Service Manager - Managed Services

Competitions Assistant - Royal Highland Show

Operations Support Manager

CRM - Senior CRM & Loyalty Manager

Postal Delivery Drivers

Service Manager (Older Peoples Services)

Shift Manager

Education Services Manager

Stores Team Manager

Cluster Operations Manager

Workspace Support - Livingston - Sky Spaces

Customer Success Operations Manager

Capacity and Capability Service Manager

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