turkish speaking customer service advisor Work, Jobs in edinburgh (with Salaries)

Turkish Speaking Customer Service Advisor
Trip.com Group —Edinburgh
- Full-time
- Hybrid work
- Customer service
- English
- Hotel
- Annual leave
- Employee assistance programme
Customer Service Advisor - Edinburgh
HM Revenue and Customs —Edinburgh
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
8d

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Inbound Customer Service Advisor
Connect Communications —Lothian
We _*don’t make any outbound calls *_and there is _*no sales element*_ to the role. A confident and professional telephone manner and speaking voice.
£12.71 - £14.21 an hour
Quick apply
1d
Customer Service Advisor - Edinburgh
HM Revenue and Customs —Edinburgh
Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.
£28,016 a year
8d

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Turkish Speaking Customer Service Advisor

Trip.com Group -
Edinburgh

Apply Now

Job details

Full-time

Benefits

On-site gym
Annual leave
Employee assistance programme
Gym membership
Life insurance
Referral programme
Sick pay

Qualifications

Customer service
Turkish
English
Communication skills

Full job description

About Us

Since 2014, Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world.

With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.

T he Role

As a Customer Service Advisor, you’ll be the voice of Trip.com - helping travellers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.

Location: 1 Lochrin Square, Edinburgh

Hours: Rotating shifts, Full-time, 37.5 hours per week

What You’ll Do

Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Turkish and English lines.
Take ownership of customer concerns, resolving travel-related issues end-to-end.
Communicate clearly and confidently across multiple channels.
Collaborate within a supportive team to achieve KPIs and service targets.
Share ideas to improve customer experience and internal processes.
Represent the Trip.com culture in every interaction.

What You’ll Bring

Previous customer service experience, ideally in a contact centre environment.
Fluent in English and Turkish (written and verbal).
Strong communication and problem-solving skills, with resilience under pressure.
Ability to handle multiple web chats with fast, accurate typing.
Confident working towards and achieving KPIs / Targets.
Motivated, adaptable, with eagerness to learn and grow.
Comfortable navigating multiple systems to resolve queries efficiently in a fast-paced environment.
Travel & Tourism industry experience – desirable but not essential

Why You’ll Love Working Here

33 days annual leave (including bank holidays)
3 extra days for parents/guardians, plus long service leave after 10+ years
$600 USD in Trip Coins annually to spend on your next adventure
Monthly performance bonuses & $450 USD refer-a-friend scheme
Health cash back plan for dental, optical, physiotherapy, massages & more
Employee Assistance Program, wellbeing support & enhanced sick pay
Enhanced family policies (maternity, paternity & adoption)
Life insurance worth 4x your annual salary
Hybrid working options (based on performance)
Free on-site gym and discounted memberships at Nuffield Health & PureGym
Continuous learning & genuine career development opportunities
Birthday & service anniversary celebrations with gift cards and cake
Regular team events, social activities, and recognition programmes.
Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!

Culture

At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!

Apply Now

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turkish speaking customer service advisor jobs in edinburgh

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Customer Service Advisor - Edinburgh

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