Call centre Work, Jobs in Edinburgh Eh10 (with Salaries)

Customer Priority Specialist
Sky —Livingston
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee discount
Trolley Collector
ABM UK —Edinburgh
- £12.71 an hour
- Weekends only
- Driving
- Free parking
- Employee assistance programme
Quick apply
Retail Area Collector
Salvation Army Trading Co. Ltd. —Edinburgh
- £27,106 a year
- Full-time
- Microsoft Outlook
- Customer service
- Driving
7d
Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
2d
External Trolley Collector
ABM UK —Edinburgh
- £12.60 - £12.71 an hour
- Part-time
- Driving
- Free parking
- Annual leave
Quick apply
Call Handler – Full Time
Vets Now —Dunfermline
- £13.45 an hour
- Full-time
- Sick pay
2d
Trolley Collector
ABM —Edinburgh
- £12.71 an hour
- Weekends only
- Driving
- Free parking
- Employee assistance programme
External Service (Trolley Collector)
ABM UK —Edinburgh
- £13.55 an hour
- Full-time
- Driving
- Free parking
- Employee assistance programme
Quick apply
Customer Service Administrator
Hays-Hiredonline —Grangemouth
- Customer service
- Microsoft Office
- Administrative experience
6d
Telesales Advisor
Boiler Sure —Grangemouth
- £24,420.00 - £38,004.55 a year
- Full-time
- CRM software
- Microsoft Excel
- In-person
Quick apply
7d
Telesales Executive
The Converters Group —Dunfermline
- £26,000 - £35,000 a year
- Part-time
- CRM software
- Sales
- Customer service
Quick apply
1d
Seasonal Waste Collector
Fife Council —Glenrothes
- £26,786.73 - £29,170.80 a year
- Full-time
- Communication skills
- Employee discount
9d
Contact Centre Team Leader- Part Time (Including Weekends Overnight)
Vets Now —Dunfermline
- £20,677.28 a year
- Part-time
- Customer service
- Mentoring
- Leadership
- Annual leave
Business Development Executive — Telesales / Lead Generation
Diamond Industrial Supplies —Falkirk
- £26,227.50 - £35,000.00 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Employee discount
Quick apply
2d
Telesales Manager
BOLTWHIZ LIMITED —Dunfermline
- £30,000 - £35,000 a year
- Full-time
- Sales
- Analysis skills
- In-person
Quick apply
9d
Technology Service Desk Manager
Quorum Cyber —Edinburgh
- Full-time
- Hybrid work
- PMP
- Customer service
- Project management
Quick apply
Sales Team Leader
Verisure Services (UK) Limited —Edinburgh
- £24,000 a year
- Full-time
- Sales
- Team management
- Communication skills
- Employee discount
- Referral programme
Quick apply
Corporate Travel Customer Advisor - German Speaking
Trip.com Group —Edinburgh
- Hybrid work
- Customer service
- English
- Hotel
- Annual leave
- Employee assistance programme
Sales Assistant
Verisure Services (UK) Limited —Falkirk
- Full-time
- Sales
- Communication skills
Quick apply
Sales Executive
Verisure Services (UK) Limited —Falkirk
- Full-time
- Sales
- Driving
- Communication skills
Quick apply

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Customer Priority Specialist

Sky -
Livingston

Apply Now

Job details

Full-time

Benefits

Free parking
On-site gym
Company pension
Canteen
Private medical insurance
Employee discount
On-site parking
Shuttle service provided

Qualifications

Live chat
Customer service
Complaint handling
Communication skills

Full job description

Customer Priority Specialist - Complaint Expert

Permanent | Full time & Part time opportunities

Location: Livingston or Dunfermline (Hybrid working)

As a Customer Priority Specialist (Complaint Expert), you'll manage complex, high impact customer complaints from end to end including complaints escalated to Executive level. These cases often involve heightened risk, customer vulnerability or reputational impact, requiring strong judgement, ownership, and empathy.

You'll work with a high level of autonomy, investigating issues thoroughly and delivering balanced, well-reasoned outcomes that are right for both the customer and Sky.

We're looking for experienced complaint specialists, including those confident managing Executive level complaints, to join our Customer Priority Team.

Please note that this role requires flexibility in working patterns, including coverage across the week (including weekends), with varying shift times throughout the day.

What you'll do

Taking ownership of complex and escalated customer complaints, including Executive and senior level escalations,
Managing cases end to end, ensuring clear investigation, decision making and resolution,
Handling inbound calls, live chats, and email from customers with complaints or concerns, ensuring every interaction is handled with empathy, professionalism, and respect,
Producing clear, high quality written responses, particularly for Executive level correspondence,
Following company policies and regulatory guidelines (OFCOM, FCA, CISAS) to ensure fair, consistent, and compliant complaint resolutions,
Identifying root causes, trends and repeat issues to help prevent future customer detriment,
Rebuilding customer trust through fair, empathetic and well-reasoned complaint handling,
Consistently meeting quality, complaint handling, and performance standards.

What you'll bring

Essential criteria:

Proven experience in a customer service or call centre environment
Demonstrated experience handling customer complaints and escalations, including Executive level complaints
Ability to manage complex, high risk or emotionally charged cases in a calm and professional manner
Strong written communication skills, including drafting formal complaint responses and Executive correspondence
Strong verbal communication and de escalation skills
Experience working across multiple communication channels (telephone, live chat and email)
Customer focused approach with a commitment to delivering fair, appropriate and consistent outcomes
Resilient and adaptable, able to respond effectively to changing priorities and last minute developments
Strong problem solving skills, with the ability to investigate issues and identify root causes
Collaborative working style, engaging effectively with colleagues and stakeholders to resolve complex complaints
High attention to detail, ensuring accuracy, consistency and quality in all work
Clear sense of ownership and accountability for customer outcomes

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster:

Free Sky TV , including Sky Sports and Sky Cinema
Pension package with up to 9% employer contribution
Private healthcare with mental health support
Aviva Digital GP and dental insurance
Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
Sharesave and Tech schemes
A range of Sky VIP rewards and experiences

How you'll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.

Your office base

Livingston

Our Livingston office at Kirkton Campus is home to our first and biggest Contact Centre. It's also home to our Sky Up Academy, placing young people at centre stage as media creators. With an on-site restaurant, gym and beauty salon, you can make your routine work for you.

The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Sky Watermark, our central site for Livingston, is also just a short shuttle bus away.

Dunfermline

Our Sky Dunfermline contact centre is a 5-10 minute walk from Rosyth station with trains running from Edinburgh Waverley to Glenrothes. There are also several bus routes within walking distance.

If driving, we're located just off the M90, with free onsite parking available. Onsite, you'll also find bike racks, shower facilities, a subsidised canteen and onsite gym.

Who we are

We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.

Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.

Apply Now

Refine Your Search

call centre jobs in edinburgh eh10

Customer Priority Specialist

Trolley Collector

Retail Area Collector

Team Manager - Contact Centre

External Trolley Collector

Call Handler – Full Time

Trolley Collector

External Service (Trolley Collector)

Customer Service Administrator

Telesales Advisor

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Seasonal Waste Collector

Contact Centre Team Leader- Part Time (Including Weekends Overnight)

Business Development Executive — Telesales / Lead Generation

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Technology Service Desk Manager

Sales Team Leader

Corporate Travel Customer Advisor - German Speaking

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Sales Executive

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