Configuration engineer Work, Jobs in Edmonton, Gtl (with Salaries)

Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
6d
ITAM Engineer
CGI —London
- Full-time
- Hybrid work
- Analysis skills
- IT
- In-person
Quick apply
Linux System Engineers
CGI —London
- Full-time
- Scripting
- Computer networking
- Linux
Quick apply
Solutions Engineer
Ruleguard —London
- £100,000 - £120,000 a year
- Full-time
- AI
- Communication skills
Quick apply
Global IT Configuration Engineer Manager
Boston Consulting Group —London
- Full-time
- Bachelor's degree
11d
Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
6d
IT Support Engineer
NetworkIQ —London
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- IT
- Free parking
- Flexitime
Quick apply
12d
Global IT Platform Engineer Manager
Boston Consulting Group —London
- £134,000 - £164,000 a year
- Full-time
- JavaScript
- Scripting
- IT
- Profit sharing
- Annual leave
Infrastructure Engineers
CGI —London
- Full-time
- Azure
- AWS
- Agile
Quick apply
Technical Support Engineer II, Triage & Discovery
Alloy —London
- SQL
- JavaScript
- Travel
Azure Data / Dev Ops Engineer
Assura Protect —London
- £60,000.00 - £95,669.20 a year
- Full-time
- Azure
- Oracle
- DevOps
- Health & wellbeing programme
- Employee stock ownership plan
Quick apply
10d
DevOps Engineers
CGI —London
- Full-time
- DevOps
- Java
- Linux
Quick apply
Software Engineers
CGI —London
- Full-time
- Java
- AWS
- C++
Quick apply
Configuration Engineer
Assystem —London
- Hybrid work
- Microsoft Word
- Civil engineering
- Microsoft Excel
- Annual leave
- Flexible schedule
Specialist Solution Engineer
Salesforce —London
- Full-time
- Computer Science
- Sales
- Engineering
2nd Line Support Engineer
London Business School —London
- Analysis skills
- SharePoint
- IT
- Annual leave
- Gym membership
Quick apply
11d
IT 2nd Line Engineer
Southeastern Railway —London
- £35,000 a year
- Hybrid work
- Windows
- Annual leave
Quick apply
4d
Customer Support Engineer
BookedSolid —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
- Work from home
- Employee stock ownership plan
Quick apply
8d
Project Delivery Engineer
Total IT Technology Solutions Ltd —London
- £34,000 - £37,000 a year
- Weekend availability
- Windows
- SharePoint
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Junior Integration Engineer
Ericsson —Croydon
- Azure
- Laboratory experience
- Java
12d

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Systems Engineer

Abacode -
London

Apply Now

Job details

Full-time
6 days ago

Qualifications

TCP
ITIL Certification
Microsoft Outlook
Customer service
Windows
DHCP
CompTIA Network+
IT support
Computer networking
DNS
Mac OS
ServiceNow
TCP/IP
Communication skills
Active Directory
CompTIA A+
Time management
Help desk

Full job description

London, United Kingdom

Full Time

UK - Information Technology

Mid Level

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.

Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Required Qualifications:

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.

Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.

Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.

Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.

Basic networking knowledge, including TCP/IP, DNS, and DHCP.

Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.

Excellent written and verbal communication, documentation, and time-management skills.

Ability to work independently and collaboratively in a team environment.

Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+

CompTIA Network+

Microsoft 365 Fundamentals (MS-900)

ITIL Foundation (v4).

Apply Now

Refine Your Search

configuration engineer jobs in edmonton, gtl

Systems Engineer

ITAM Engineer

Linux System Engineers

Solutions Engineer

Global IT Configuration Engineer Manager

Systems Engineer

IT Support Engineer

Global IT Platform Engineer Manager

Infrastructure Engineers

Technical Support Engineer II, Triage & Discovery

Azure Data / Dev Ops Engineer

DevOps Engineers

Software Engineers

Configuration Engineer

Specialist Solution Engineer

2nd Line Support Engineer

IT 2nd Line Engineer

Customer Support Engineer

Project Delivery Engineer

Junior Integration Engineer

I want to receive the latest job alerts for configuration engineer in edmonton, gtl

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