Job Title: Strategic Account Manager
Based: Head Office
Shift Pattern : Mon - Fri, but part of an on call rota
Reporting to: Key Account Director
Benefits our employees enjoy:
- Virtual GP 24/7
- Employee Assistance Programme
- Group Life Assurance
- Workplace Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
- Living Wage Foundation Service
- Provider
- Progression opportunities
Objective:
To lead, manage and develop an established portfolio of security contracts in Central London. To be
responsible for the effective operational and administrative management of the service delivery of the portfolio of client contracts.
We are looking for an experienced security professional, to work in Central London who, as the
Strategic Account Manager in partnership with our clients, will deliver an effective 1st class security service. You will lead a large team of officers and managers in an exciting fast-paced corporate environment to realise challenging objectives and requirements. With a comprehensive knowledge of the security industry, you’ll ensure your team understand and follow policies, processes and operating procedures, upholding at all times the reputation and integrity of Unitrust and its clients. You will also support the senior leadership team in taking a proactive role in the marketing, sales and tendering for new business, as well as developing new business opportunities and .
Candidate Profile:
A minimum of 10 years demonstrable experience in the security industry (essential).
A minimum of 5 years’ experience in a senior management role (essential).
A minimum of 3 years demonstrable experience in managing multiple sites/contracts(essential).
An industry recognised qualification (desirable)
A valid SIA front-line licence (essential)
IOSH or similar qualified (essential)
Proven management skills with the ability to lead and motivate a team (essential)
Excellent client facing skills and proven experience (essential).
Excellent time management and organisational skills, with the ability to work under pressure, quickly and accurately.
Demonstrable experience in managing complex change management processes.
Excellent interpersonal, communication and customer service skills
Experience of writing and presenting risk reviews and business cases
Demonstrable proactive and professional approach to security.
Duties
To have the operational management accountability for the allocated portfolio of contracts.
To liaise with clients to ensure KPIs and SLAs are met and exceeded.
Build positive relationships with your client base by maintaining contact through regular meetings and ongoing communications
To create annual/quarterly strategic operational objectives for all allocated contracts / site leads
To ensure all Unitrust and client policies and procedures are adhered to and reviewed regularly
To lead and motivate the security teams ensuring the ethos and core values of Unitrust and their clients emanate within their roles and responsibilities
To forge strong successful relationships with other services providers and stakeholders in the pursuit of strong partnerships
Ensuring all issues and incidents are dealt with and reported on in a timely, professional and efficient manner to the client and Unitrust
Managing the administration and welfare of the site security teams, including induction and continuation training, probation, and setting objectives during annual appraisals.
To review, update and contribute to improving standards and procedures to the betterment of the Company and its clients
To support the senior management in the writing and presentation of tenders
Actively use initiative to support the Company’s growth strategy and vision
Be pro-active in identifying potential problems at an early stage and offering practical solutions.
Make suggestions to improve the efficiency and effectiveness of the operations of the Company
Develop relationships with the local Police and community forums
To be forward thinking and be a part of idea generation and innovations
To devise and implement new security procedures where appropriate
To develop the teams and ensure training requirements are identified and training programmes implemented
Develop the security knowledge and ethos of site within your team and establish security excellence.
To promote, manage and develop best practice working routines throughout the security
There will be a requirement for the Strategic Account Manager to attend networking events both inside and outside of normal office hours
The post holder’s main working days will be Monday to Friday, however hours are as required.
Don’t miss out on this fantastic opportunity to join our team as a Strategic Account Manager! UniTrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019
