Customer service representative Work, Jobs in Edmonton Green, Gtl (with Salaries)

E-Commerce Customer Service Advisor - Office Based(Full-time)
Trimming Shop —Waltham Cross
- From £12.71 an hour
- Full-time
- Microsoft Word
- Google Suite
- Computer literacy
- Free parking
- Employee discount
Quick apply
Customer Care Associate - Remote (Night Shift)
ihateironing —London
- £31,500 a year
- Weekend availability
- Remote
- Travel
Quick apply
Customer Support Specialist
Fuse Energy —London
- £30,000 a year
- Full-time
- Communication skills
Quick apply
Call Handler / Customer Support Representative (On-Site)
Work Work Ltd —London
- £2,200 - £2,300 a month
- Full-time
- Microsoft Word
- English
- In-person
Quick apply
6d
Customer Service Advisor
Reynolds Food Group —Waltham Cross
- £28,557 a year
- Food service experience
- Data entry
- Organisational skills
- Annual leave
Quick apply
Customer Service Advisor - Full Time
Newham Council —London
- £35,520 - £36,585 a year
- Full-time
4d
Passenger Service Agent
ABM —Harlington
- Full-time
- Employee discount
4d
Customer Service Advisor - Part Time
Newham Council —London
- £35,520 - £36,585 a year
- Part-time
4d
Customer Support Officer (UK)
Qargo —London
- Hybrid work
- English
- Organisational skills
- Communication skills
Call Centre Advisor
Linia Skin Clinic —London
- £25,700 - £28,000 a year
- Temporary
- Hybrid work
- Spanish
- English
- Travel
- Employee discount
Quick apply
5h
Retail Customer Service Assistant
BP Retail —Waltham Cross
- Serving
- Café
- Annual leave
- Employee assistance programme
8d
Customer Service Advisor
Heroes —London
- Hybrid work
- Microsoft Word
- Computer literacy
- Phone etiquette
- Work from home
Quick apply
Customer Service Assistant
Lincolns Patisseire —London
- From £95 a day
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
5d
Customer Representative - Finchley
Nationwide Building Society —Finchley
- From £26,500 a year
- Full-time
- Banking
1d
Client Services Co-Ordinator Accounts
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Weekend availability
- CRM software
- Microsoft Office
- Databases
Customer Service Agent - PART TIME - Gatwick Airport
Swissport International AG —London
- £12.91 an hour
- Part-time
- English
- Communication skills
- Free parking
- Employee assistance programme
2d
Sales and Customer Service
Signature Projects —South Woodford
- Full-time
- CRM software
- Computer literacy
- English
Quick apply
1d
Customer Service Coordinator
Hill Group UK —Waltham Abbey
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
Passenger Service Agent
ABM UK —London
- Full-time
- Employee discount
Quick apply
4d
Customer Service Assistant
Natoora Ltd —London
- Nights as needed
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Store discount
- Employee discount
Quick apply

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E-Commerce Customer Service Advisor - Office Based(Full-time)

Trimming Shop
Waltham Cross

Quick apply

Job details

Permanent | Full-time
From £12.71 an hour

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Live chat
Microsoft Word
Google Suite
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Computer literacy
GCSE
Microsoft Office Suite
Microsoft Office
E-commerce
Data entry
Customer interaction
Communication skills
Office experience

Full job description

E-Commerce Customer Service Advisor (Office Based)

About Us

Trimming Shop is a family-run business that was founded back in 1985.

We are one of the UKs biggest importers, retailers and wholesalers of event décor, haberdashery and sewing supplies and arts and crafts products.

Job Summary:

Great Experiences produce Great Customers - Are you a people person?

We are looking for an experienced E-Commerce Customer Service Advisor to support customers purchasing through our own websites and multiple online marketplaces, including Amazon, eBay and Etsy. This office-based role handles customer enquiries, order support and after-sales service across these e-commerce channels via phone, email, webchat, marketplace messaging systems and other digital channels.

Previous office-based customer service experience is essential. Experience in e-commerce, online marketplace support, a contact centre or order processing environment is particularly relevant. Face-to-face retail/store customer service experience alone does not meet this requirement.

E-Commerce Customer Service Job Duties:

Respond professionally to customer enquiries across our websites and online marketplaces via phone, email, webchat, marketplace messaging systems and other digital channels.
Support customers across multiple e-commerce channels with product questions, order updates, promotions, cancellations and post-purchase enquiries.
Investigate and resolve e-commerce and marketplace order issues, including delayed or incorrect deliveries, faulty items, returns and refunds.
Process and accurately record customer returns, refunds and relevant order updates using our in-house software and marketplace systems.
Log customer interactions and keep customer, account and order information accurate and up to date across the relevant systems and sales channels.
Build strong knowledge of our products, services, policies and sales promotions.
Handle sensitive customer information and financial records confidentially.
Work with Management and the Team Leader to improve processes, response times and customer experience.
Take ownership of enquiries and deliver a consistently high standard of customer service.
Carry out other ad hoc duties appropriate to the role.

Essential Skills & Experience Needed:

Previous office-based customer service experience is essential, ideally within e-commerce, online marketplace support, a contact centre, order processing or a similar desk-based environment.
Experience communicating with customers remotely by phone and in writing, including email, webchat and/or online marketplace messaging systems.
Strong computer and digital skills, including MS Office, Microsoft 365 or Google Workspace, with the ability to learn customer service, order-management and marketplace systems.
Excellent verbal and written communication skills, with the ability to build empathy and rapport without face-to-face interaction.
Organised, accurate and self-motivated, with the ability to prioritise, problem-solve and manage multiple enquiries in a fast-paced environment.
Comfortable with listening and speaking over the phone to customers.
Confident in being able to build empathy and rapport with new people.
Capable of working with standard digital office and online based applications (eg - MS Office, MS 365, or Google workspace).
Excellent communication skills, both verbal and written.
Self Motivated, problem solver and prioritiser, who's keen to learn the detail of this multi-tasking role.
Can achieve results when working in a fast-paced, team environment as well as individually.

Personal Qualities

Clear communication skills, professionalism, adaptability, empathy, patience, ability to work under pressure, attention to detail and willingness to learn.

Qualifications
English and Maths Grade 3/D or above

Strong computer skills

Previous Office based Customer Service Support/Advisor experience

Working Hours

Monday – Saturday 8am to 4:30pm
(5 days per week week, with one weekday off)

Hourly Rate
National Minimum Wage depending on age

Additional Employability Support

Full training, support and supervision will be provided on our products, processes, software, websites and marketplace platforms. This training builds on the successful candidate's existing office-based customer service experience.

Job Types: Full-time, Permanent

Pay: From £12.71 per hour

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Ability to commute/relocate:

Waltham Cross, Essex: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (required)

Experience:

office-based customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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