3rd line support engineer Work, Jobs in Edwalton, Ntt (with Salaries)

IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
IT Network Engineer
Bleckmann UK Ltd —Burton-On-Trent
- £55,000 - £64,000 a year
- Full-time
- Computer Science
- English
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply

Related jobs to explore

Based on your search for 3rd line support engineer

Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
A proactive, customer-focused approach and a commitment to continuous improvement will help you thrive in this collaborative and fast-paced environment.
Quick apply
Support Engineer - Mobile (Northamptonshire)
RM Education Limited —Desborough
To be the customer face of RM, ensuring our customers receive great service. Able to diagnose and troubleshoot issues, asking customers relevant questions to…

I want to receive the latest job alerts for 3rd line support engineer in edwalton, ntt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

3rd line support engineer jobs near edwalton, ntt

IT Support jobs in Derby

Network Engineer jobs in Basingstoke

Network Engineer jobs in Northumberland

Network Engineer jobs in Hereford

Entry Level Network Engineer jobs in London

Network Engineer jobs in Preston

It Support jobs in High Wycombe

All Visa Sponsorship It Project Manager jobs in London

It Support jobs in Braintree

It Support jobs in Lisburn

Residential Support Worker jobs in Birmingham

Support Worker jobs in Galashiels

It Support jobs in Crawley

IT Operations Support Analyst

BGIS -
Derby

Apply Now

Job details

Full-time

Qualifications

Power BI
Azure
Customer service
Windows
Microsoft Office
SQL
Zendesk
IT support
SharePoint
ServiceNow
Communication skills
Active Directory
Intune
Help desk

Full job description

IT Operations Support Analyst

Location: South Normanton, Derbyshire (Alfreton)

Hybrid working (after training period)

Are you an experienced IT Support Engineer looking for your next challenge? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our Global company with an office based in South Normanton. You'll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time.

This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.

Key Responsibilities for the role of IT Support Engineer:

Provide 1st and 2nd Line IT support via phone, remote tools, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure.
Troubleshoot problems related to Active Directory, group policies, and user access permissions.
Configure and deploy PCs, laptops, mobile devices, and peripherals. Investigate and propose automation solution where possible to elevate heavy problem solving.
Escalate complex technical issues to 3rd Line Support or external vendors where necessary.
Build and maintain detailed and accurate process documentation and user guides
Follow IT security, data protection, and backup policies at all times.

Skills & Experience Required:

Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line).
Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, Azure AD and PowerApps. Some working knowledge of SQL Databases and PowerBi preferrable.
Familiar with Active Directory, Fault finding, laptop build and asset management.
Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow).
Excellent troubleshooting, communication, and customer service skills.
Ability to manage multiple tickets and prioritise effectively.
A proactive, hands-on approach with strong attention to detail.
Work with a supportive and collaborative IT team.
Hands-on exposure to a wide range of modern technologies.
Excellent opportunity to progress your IT career in a varied, technical environment.

#BGISUK

Apply Now

Refine Your Search

3rd line support engineer jobs in edwalton, ntt

IT Operations Support Analyst

IT Network Engineer

Related jobs to explore

I want to receive the latest job alerts for 3rd line support engineer in edwalton, ntt

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected