Dispatchers Work, Jobs in Elburton, Dev (with Salaries)

Operations Controller
CitySprint —Plymouth
- £31,639.66 a year
- Full-time
- Microsoft Office
- Annual leave
Quick apply
5d
Rail Replacement Coordinator
First Bus —Plymouth
- £14.89 an hour
- Weekend availability
- Customer service
- Employee assistance programme
- Employee discount
Courier Service Specialist
Evri —Plymouth
- £28,000 - £32,000 a year
- Driving
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Installation, Scheduling & Capacity Coordinator
Fenster Ltd —Newton Abbot
- £30,000 - £40,000 a year
- Full-time
- Organisational skills
- Leadership
- Time management
- Health & wellbeing programme
- Employee discount
Quick apply

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Operations Controller

CitySprint -
Plymouth

Quick apply

Job details

Full-time
£31,639.66 a year
5 days ago

Benefits

Annual leave
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Logistics
Microsoft Office

Full job description

Operations Controller

Location: Plymouth

Salary : £31639.66

Hours: 45 Hours per week

Shifts: Monday to Friday,shifts will vary between 8 am to 7 pm

Contract: Permanent

What you’ll get at CitySprint

25 days’ annual leave plus bank holidays, and a day off for your birthday
Enhanced maternity and paternity leave
Free access to mental health support, including 1:1 therapy
Healthcare and wellbeing benefits
Extra family-friendly days for key life moments, plus death in service cover

The role

As an Operations Controller, you’ll manage day-to-day courier resources within the Service Centre, making sure deliveries and collections run efficiently and customer SLAs are met.

You’ll work closely with the Service Centre Manager and Operations Manager to create a KPI-driven environment focused on service, safety and performance. This is a hands-on role where judgement, pace and attention to detail really matter.

Why CitySprint

What we do matters — from everyday deliveries to time-critical ones — and this role helps make sure it happens. You’ll play a key part in keeping the network moving and making sure customers get the service they expect.

Who we are

CitySprint is a UK-wide logistics business delivering same-day and time-critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.

We’re also part of DPD and the wider Geopost group, giving us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and way of working.

It’s a busy, fast-moving environment where priorities can change quickly, and you’ll be trusted to manage resources, make decisions and follow things through.

What you’ll be doing

Managing and allocating courier resources in line with customer SLAs and network requirement.
Monitoring courier performance and taking action where standards fall short
Handling day-to-day customer, courier and operational queries
Keeping systems updated accurately (e.g. CityTrak / X-Despatch)
Supporting onboarding and compliance of courier resources
Working with colleagues to plan for peak periods and improve performance
Maintaining a safe, organised working environment

What we’re looking for

Experience in an operational, logistics or customer-focused environment
Confident communicator who can manage multiple priorities
Comfortable working with KPIs, systems and real-time decision-making
Organised, calm under pressure and solutions-focused
Basic Microsoft Office skills

Experience using CityTrak or X-Despatch is helpful, but not essential — we’re more interested in your approach, judgement and ability to keep things running smoothly.

All successful candidates will be required to complete a DBS check.

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