Helpdesk manager Work, Jobs in Elephant & Castle, Gtl (with Salaries)

Helpdesk Manager - 12 Month FTC
InfoTrack —London
- Full-time
- Hybrid work
- Customer service
- IT
- Leadership
- Annual leave
- Flexitime
Quick apply
3d
Digital Systems Manager
Apax —London
- £50,000 - £55,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
IT Helpdesk (Entry Level)
SHINHAN BANK LONDON BRANCH —London
- Full-time
- Microsoft Excel
- Software troubleshooting
- Customer service
Quick apply
6d
Facilities Operations Senior Specialist
Vertex Pharmaceuticals —Paddington
- Full-time
- Travel
- Organisational skills
- In-person
Office/Helpdesk Administrator
ECMS Services —Sevenoaks
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Customer Helpdesk Consultant
InfoTrack —London
- £27,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Flexitime
Quick apply
4d
Customer Service Lead
MAGIC —London
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
Coach - Working Smarter with AI
Corndel —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Facilities and Community Coordinator, Central St. Giles, London, UK
CBRE —London
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Front of House Coordinator
Rapport —London
- £33,700 a year
- Full-time
- Customer service
- English
- Front desk
- Employee assistance programme
Senior Building Manager - 70 Fenchurch Street, London
Savills Management Resources —London
- £70,000 - £80,000 a year
- Monday to Friday
- Maintenance
- Leadership
5d
Facilities Administrative Assistant
Charles Russell Speechlys —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Senior Supervisor
OCS Group —London
- £16.38 an hour
- Weekend availability
- Remote
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
11d
Assistant Facilities Manager
BNP Paribas —London
- Full-time
- English
- Microsoft Office
- IT
- Annual leave
- Employee discount
Facilities Manager
NAB-Jones Lang LaSalle Services —London
- Full-time
- Hospitality
- Presentation skills
- Continuous improvement
Quick apply
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
Front of House Executive - SQB TYPE, London
Savills Management Resources —London
- £32,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
3d
Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
Tier 1 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Communication skills
12d
Helpdesk Administrator (12 Month FTC)
Skanska —London
- Computer skills
- Bereavement leave

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Helpdesk Manager - 12 Month FTC

InfoTrack -
London

Quick apply

Job details

Full-time
3 days ago

Benefits

Annual leave
Flexitime
Private medical insurance
Referral programme

Qualifications

Customer service
Technical support
IT
Leadership
Help desk

Full job description

Helpdesk Manager – 12 Month FTC

Location: Waterloo (Hybrid after probation)

Salary: Competitive salary, depending on your experience

Do you enjoy building high-performing support teams that deliver exceptional customer service?

Are you at your best when coordinating major incidents, solving complex problems and keeping customers informed every step of the way?

Our Helpdesk is central to the support we provide to clients using our search software across the legal and conveyancing sector.

We’re looking for an experienced Helpdesk Manager on a 12 month-fixed term contract to lead and develop our Helpdesk and third-line support teams, own the incident management lifecycle and drive continual improvements in service quality, performance and customer experience.

About InfoTrack

InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.

As our customer base and product portfolio continue to grow, so does the need for responsive, reliable and high-quality technical support. That’s why we’re strengthening our support leadership to ensure incidents are resolved quickly, customers are kept informed and recurring issues are addressed.

What you’ll be doing

In this role, you will:

Lead, coach and develop the Helpdesk and third-line support teams, ensuring incidents, service requests and technical issues are resolved effectively within agreed service levels
Own the end-to-end incident management process, ensuring tickets are accurately prioritised, assigned, escalated and followed through to resolution
Monitor ticket queues, backlogs and ageing tickets, driving improvements in response times, resolution performance and customer outcomes
Act as Incident Manager during major service disruptions, coordinating teams and suppliers, leading incident calls and ensuring clear, timely customer communications
Work closely with Product, Development and IT teams to investigate complex issues, identify root causes and prevent repeat incidents
Analyse service metrics including SLA performance, first-contact resolution, ticket backlog, resolution time and customer satisfaction
Identify opportunities to improve processes, tools, documentation and support efficiency while championing a culture of service excellence

What we're looking for

Essential:

Proven experience leading a Helpdesk, Service Desk or technical support team
Strong experience managing incident processes within an IT Service Management environment
Experience managing ticket queues through an ITSM platform, with strong knowledge of prioritisation, SLA management and escalation processes
Experience coordinating major incidents involving multiple technical teams and stakeholders
The ability to analyse operational data and use service metrics to drive continual improvement
Strong leadership, coaching and influencing skills, alongside excellent customer service and communication

Desirable (but not essential):

Experience working for a software or technology service provider
Experience supporting clients within the legal or conveyancing sector
Experience working closely with Product, Development, IT and customer-facing teams

Working Hours

Your working week will be 37.5 hours per week, typically 9:00am – 5:30pm initially, with opportunities for hybrid working between home and our Waterloo office once your probationary period is completed.

Salary and Progression

Competitive salary, depending on your skills and experience
You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression

Benefits and Rewards

At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.

You’ll benefit from:

25 days annual leave, plus bank holidays
Flexible working options, including hybrid working and flexitime after probation
Private health insurance, including dental, optical and hearing cashback
24/7 health advice line and access to virtual GP appointments
In-house barista: enjoy freshly brewed drinks throughout the day
Office snacks, including fruit and refreshments
Regular team breakfasts and lunches
Recognition awards: £100 spot prizes for going above and beyond
“Work From Anywhere” weeks: work remotely from a location of your choice
Referral bonus: earn up to £2,000 for successful referrals
Regular social events including summer and Christmas parties, hikes, pub quizzes and more

If you’re passionate about leading support teams, improving customer service and driving the effective resolution of complex incidents, we’d love to hear from you.

If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at [email protected].

Quick apply

Refine Your Search

helpdesk manager jobs in elephant & castle, gtl

Helpdesk Manager - 12 Month FTC

Digital Systems Manager

IT Helpdesk (Entry Level)

Facilities Operations Senior Specialist

Office/Helpdesk Administrator

Customer Helpdesk Consultant

Customer Service Lead

Coach - Working Smarter with AI

Facilities and Community Coordinator, Central St. Giles, London, UK

Front of House Coordinator

Senior Building Manager - 70 Fenchurch Street, London

Facilities Administrative Assistant

Senior Supervisor

Assistant Facilities Manager

Facilities Manager

Helpdesk Administrator

Front of House Executive - SQB TYPE, London

Helpdesk Technician (1st line)

Tier 1 Customer Support Engineer

Helpdesk Administrator (12 Month FTC)

I want to receive the latest job alerts for helpdesk manager in elephant & castle, gtl

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