MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners.
We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.
Most job descriptions read like a recipe without showing you what the finished dish should look like. We’d rather give you a clear picture of who we are, how we work, and the kind of person who thrives at MAPP.
If this role excites you and you think you could make a difference here, we’d encourage you to apply — even if you don’t tick every box. We’re interested in people who want to do meaningful work, add real value, and be rewarded for their efforts in a genuinely great place to work.
MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.
Inclusion at MAPP
We want the real estate industry to be a career path where people feel both welcome and wanted. We’re proud of the progress we’ve made so far, but we’re always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that – because diverse perspectives, lived experience and ways of thinking make us stronger.
Our values and how we work
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.
We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office-based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect — through charity days, fundraising, learning initiatives and social events.
High expectations & employee ownership
What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders — our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared — typically through a profit share that can be paid tax-free to each individual.
Being employee-owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture.
In return, we offer autonomy, support and the opportunity to grow in a business where your contribution genuinely matters.
Why join MAPP?
This role gives you the opportunity to be part of something a little bit special in property management. We’re always looking for great character — that’s what makes someone a MAPP person. If that sounds like you, we’d love to hear from you.
A few facts about MAPP you might like to know:
Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.
Title : Building Manager
Team : Hays Galleria - London Bridge City
Who Does This Role Report Into? General Manager - London Bridge City
Role Summary / Purpose and Scope
This is an incredible opportunity to work in one of London’s most iconic business and lifestyle destinations, welcoming millions of visitors annually and working within a dynamic team in a fast-paced environment.
This role is responsible for the delivery of building management services at this prestigious property which overlooks London Bridge Station and the Hays Galleria estate. They will support the Operations Director in delivering first-class property management as a part of the London Bridge City team. The role will lead on various administrative duties, service charge management and reporting, specific projects, service partner management and helping to deliver the London Bridge City strategic vision.
The role is ideally suited to someone with initiative, drive and exceptional organizational skills, attention to detail and excellent written and verbal skills. The role presents a great opportunity to manage a property as part of a portfolio team.
The Building Manager will work closely with the Operations Director their assistant Building Manager, MAPP and management teams to ensure the joint PMA scope is delivered to the highest possible standard.
Skills (People & Technical)
- Develop excellent relationships with the owners, reporting to them on all aspects of the management and status of the property through regular formal written reports and meetings in addition to ad-hoc informal communication as required.
- Build, lead, develop and inspire the team (both directly employed and contracted) to deliver the highest standards of service, and provide first-line day to day management of the team.
- Establish and implement the property delivery plan in support of the LBC strategy with a view to providing a high standard of customer service that enhances the customer experience and develops a property partnership community, embedding responsibility in all decision making.
- Working with the Operations Director and MAPP management colleagues to ensure the PMA scope is delivered and all SLAs and KPIs are met to deliver service excellence throughout all areas of on-site operations.
- Attention to detail and high levels of occupier engagement and customer service will be required
- Work closely with surveying colleagues and central support functions to ensure client strategy is executed
- To be responsible for the implementation of agreed best practice in accordance with MAPPs’ policies and procedures.
- Budget setting, management and reconciliation, including management mobilisation of CAPEX budget
- Occupier Management
- Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures
- Implement data collation services, technology and equipment to support your site including environmental management plans, invoice management and approval, risk management systems and utility metre readings
- Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
- Pro-active, flexible attitude to changes in the company, IT systems and the role
- Further information in the Role Profile
Values & Behaviour
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
- Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing
Level of Experience / Certifications:
Essential skills:
- Possess excellent verbal and written communication skills.
- Demonstrable experience in client and customer engagement.
- Technically competent with a good knowledge of Microsoft Office 365.
- Experience in contract management and managing KPIs.
- Exceptional knowledge in developing service charge budgets management and reporting.
- IOSH essential
Desirable:
- Interest in sustainability.
- Flexible working patterns, including some evenings and weekends.
- Good understanding of property management principles and current industry trends. Knowledge of building services maintenance operations.
Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience)
£60,000 - £64,000 per annum, depending on experience.
We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.
