Job Brief
Looking for a candidate for an immediate start and lives within short commutable distance our head office in Elford.
You will be a member of a growing team that manages incoming calls, emails and enquiries from our customers regarding their mobile or fixed telecoms estates. The Service Centre Operator provides first-line technical and customer support for telecommunications services, including voice, data, and connectivity solutions. The role is responsible for diagnosing faults, resolving service issues, and ensuring a high level of customer satisfaction through efficient and professional support.
Key Responsibilities
- Act as the first point of contact for telecom-related incidents, service requests, and enquiries
- Provide troubleshooting and resolution for issues relating to voice services, Hardware or software issues and connectivity
- Log, manage, and track incidents using a ticketing system, ensuring accurate documentation and timely updates
- Escalate complex or unresolved issues to second- or third-line support teams in line with SLAs
- Liaise with internal teams, suppliers, and network providers to coordinate fault resolution
- Perform basic configuration and provisioning tasks for telecom services where required
- Ensure all work complies with company processes, security standards, and regulatory requirements
- Deliver clear, professional communication to customers at all times
Experience and skills
- Previous experience in a telecoms, IT helpdesk, or technical support role (preferred but not essential)
- Basic understanding of telecommunications
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work under pressure and manage multiple tickets simultaneously
- Customer-focused approach with strong attention to detail
- Experience using ticketing systems and remote support tools (beneficial but not required)
- Proficient in relevant computer applications (Outlook, Word, Excel)
- Able to work independently within a team setting
- Organisational skills
- Attention to detail
Schedule
Monday - Friday, 37.5 hours per week. 9am - 5.30pm
Holiday
24 days per annum + bank holidays, rising to 29 days with service
Additional half day's annual leave each month
Location of Work
Due to the location of our offices you must hold a full UK driving license
Job Type: Full-time
Pay: £26,230.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance
Licence/Certification:
- driving license, or are you able to reliably commute? (required)
Work Location: In person
