helpdesk support Work, Jobs in elford, sts (with Salaries)

Service Centre Operator
Nuvoli Limited —Elford
- £26,230 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
Quick apply
23h
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
One Stop - Franchise Helpdesk Advisor
One Stop —Brownhills
- Full-time
- IT
- Cash handling
- Communication skills
17h
CSR
HSBC Global Services Limited —Coventry
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
1st Line Service Desk Analyst
SDI —Birmingham
- £16.75 - £17.25 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
1d
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
JUNIOR IT SUPPORT TECHNICIAN
BULKHEAD —Derby
- £24,000 - £28,000 a year
- Full-time
- Windows
- Driving
- Linux
Maintenance Helpdesk Coordinator
Keys Group —Halesowen
- £27,000 a year
- Monday to Friday
- Microsoft Excel
- Maintenance
- Employee assistance programme
- Employee discount
Quick apply
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply
IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £25,000 - £28,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
8d
IT Support Technician
Elevate Technology Group —Derby
- £25,000 - £30,000 a year
- Azure
- Windows
- Microsoft Office
Days & Nights Role: Mobile Response Officer
Key Security (UK) Ltd —Birmingham
- £13.45 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Driving
- Free parking
Quick apply
4d
IT Support Specialist
Arthrex —Birmingham
- Full-time
- Hybrid work
- Customer service
- English
- Windows
- Annual leave
Hub ICT Technician - Midlands
E-ACT National Team – West Midlands Hub —Birmingham
- £28,598 - £30,518 a year
- Microsoft Office
- Travel
- School
- Annual leave
- Employee assistance programme
2d
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
IT Infrastructure Technician
Villeroy & Boch —Armitage
- Full-time
- Customer service
- English
- Communication skills
People Data Administrator
Serco Group —Solihull
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Human resources
- Employee discount
2d
Maintenance Helpdesk Executive
SSP —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
3h
Weekend Caretaker
Equans —Derby
- £12,458.16 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems

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helpdesk support jobs near elford, sts

Service Centre Operator

Nuvoli Limited -
Elford

Quick apply

Job details

Full-time
£26,230 a year
23 hours ago

Benefits

Casual dress
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
On-site parking

Qualifications

Driving Licence
Microsoft Outlook
Technical support
Organisational skills
Telecommunication
IT
Communication skills
Help desk

Full job description

Job Brief

Looking for a candidate for an immediate start and lives within short commutable distance our head office in Elford.

You will be a member of a growing team that manages incoming calls, emails and enquiries from our customers regarding their mobile or fixed telecoms estates. The Service Centre Operator provides first-line technical and customer support for telecommunications services, including voice, data, and connectivity solutions. The role is responsible for diagnosing faults, resolving service issues, and ensuring a high level of customer satisfaction through efficient and professional support.

Key Responsibilities

Act as the first point of contact for telecom-related incidents, service requests, and enquiries
Provide troubleshooting and resolution for issues relating to voice services, Hardware or software issues and connectivity
Log, manage, and track incidents using a ticketing system, ensuring accurate documentation and timely updates
Escalate complex or unresolved issues to second- or third-line support teams in line with SLAs
Liaise with internal teams, suppliers, and network providers to coordinate fault resolution
Perform basic configuration and provisioning tasks for telecom services where required
Ensure all work complies with company processes, security standards, and regulatory requirements
Deliver clear, professional communication to customers at all times

Experience and skills

Previous experience in a telecoms, IT helpdesk, or technical support role (preferred but not essential)
Basic understanding of telecommunications
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to work under pressure and manage multiple tickets simultaneously
Customer-focused approach with strong attention to detail
Experience using ticketing systems and remote support tools (beneficial but not required)
Proficient in relevant computer applications (Outlook, Word, Excel)
Able to work independently within a team setting
Organisational skills
Attention to detail

Schedule
Monday - Friday, 37.5 hours per week. 9am - 5.30pm

Holiday
24 days per annum + bank holidays, rising to 29 days with service
Additional half day's annual leave each month

Location of Work
Due to the location of our offices you must hold a full UK driving license

Job Type: Full-time

Pay: £26,230.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
On-site parking
Private medical insurance

Licence/Certification:

driving license, or are you able to reliably commute? (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in elford, sts

Service Centre Operator

Helpdesk Coordinator - FTC 12 months

One Stop - Franchise Helpdesk Advisor

CSR

1st Line Service Desk Analyst

Senior Scheduler

JUNIOR IT SUPPORT TECHNICIAN

Maintenance Helpdesk Coordinator

Automotive Helpdesk Agent

IT Support Technician

IT Support Technician

Days & Nights Role: Mobile Response Officer

IT Support Specialist

Hub ICT Technician - Midlands

IT Operations Support Analyst

IT Infrastructure Technician

People Data Administrator

Maintenance Helpdesk Executive

Weekend Caretaker

IT Service Desk Technician

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