About the team:
At Vintage Cash Cow, technology powers every part of the customer journey from customers sending in items to getting paid quickly and securely.
Our IT team enables the entire business to operate smoothly by providing reliable systems, secure infrastructure, and responsive support. We ensure colleagues across operations, warehouse, and office teams have the technology they need to do their best work.
About the role:
We’re looking for an IT Technician to provide hands-on technical support across the business. Reporting to the Head of IT, you’ll be responsible for resolving support requests, maintaining devices and systems, and ensuring colleagues have a seamless IT experience.
This role combines 1st and 2nd line support, device and user management, and operational technology support within our warehouse environment.
You will play a key role in keeping our warehouse running smoothly by setting up and maintaining workstations, printers, barcode scanners, handheld devices, and other critical hardware.
You’ll work closely with teams across the business and contribute to improving IT processes, documentation, and systems as the company grows.
This role is based in Leeds, with occasional travel to European locations.
The position requires flexibility to work shifts between 6am and 10pm, including out-of-hours support as needed.
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- Acting as the first point of contact for IT support requests across office, warehouse, and remote teams
- Troubleshooting hardware, software, and network issues across all sites
- Setting up and managing user accounts, laptops, Chromebooks, and mobile devices
- Providing IT support for remote workers and hybrid teams
- Managing onboarding and offboarding IT setup for employees, including account creation and device imaging
- Deploying, configuring, and maintaining hardware across the business
- Setting up and supporting warehouse workstations, printers, barcode scanners, handheld mobile computers, and peripheral devices
- Configuring and testing network drops, Wi-Fi access points, and cabling in warehouse environments
- Supporting AV and video conferencing equipment in meeting rooms
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Getting Started...
- Learn our IT systems, infrastructure, tools, and support processes
- Become the first point of contact for IT support requests
- Manage user accounts and access across Google Workspace and Microsoft 365
- Build relationships across operations, warehouse, and office teams to understand how technology supports their work
- Contribute to the IT knowledge base and documentation
- Review the hardware asset register and identify any gaps or outdated entries
- Familiarise yourself with warehouse hardware including label printers, scanners, and handheld devices
- Deliver high-quality support that consistently meets SLA targets
- Own incident management and help reduce recurring issues through root-cause analysis
- Build working relationships with key vendors to understand SLA commitments, know how to raise priority cases, and track open tickets through to resolution
- Lead onboarding and offboarding processes including device setup, imaging, and secure disposal
- Support remote workers and remote access solutions
- Take ownership of warehouse hardware maintenance schedules and break-fix support
- Improve documentation and self-service resources for common issues
- Identify opportunities to improve the IT experience across the business
- Support system rollouts and IT infrastructure projects
- Lead IT inductions and digital literacy support for new starters
- Monitor system performance trends and proactively highlight areas for improvement
- Begin automating routine IT tasks through scripting or process improvements
- Champion data protection and GDPR compliance across all sites
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Deliver 1st and 2nd line IT support across office, warehouse, and remote teams, resolving incidents and service requests in line with agreed SLAs via the ITSM ticketing system
- Set up, configure, and maintain office and warehouse workstations
- Manage the full device lifecycle including imaging, deployment, MDM policy management, and secure disposal
- Administer Google Workspace and Microsoft 365, including user provisioning, access management, and device policies; own IT onboarding and offboarding end-to-end
- Troubleshoot network issues, support remote access solutions, and liaise with the Head of IT on infrastructure maintenance
- Uphold security best practices and support GDPR compliance through endpoint protection, access controls, and secure device handling
- Manage vendor relationships for hardware and software support
- Contribute to IT projects, site rollouts, and process improvements; maintain documentation and look for opportunities to automate routine tasks
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2–4 years’ experience in IT support (1st or 2nd line)
- Experience administering Google Workspace at admin level
- Familiarity with Microsoft 365 for day-to-day user support
- Experience managing user accounts, access permissions, and MDM policies
- Ability to troubleshoot network connectivity issues across wired and wireless environments
- Experience supporting laptops, desktops, and mobile devices across Windows and ChromeOS environments
- Working knowledge of ITSM ticketing systems (e.g. Jira Service Management)
- Experience supporting AV and video conferencing equipment
- Strong communication skills and a customer-first mindset
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Willingness to work shifts between 6am and 10pm and provide out-of-hours support as required
- Experience working in a logistics, warehousing, or e-commerce environment
- Relevant certifications such as ITIL Foundation
- Valid driving licence (desirable — for travel between European sites)
At Vintage.com, we exist to create a world where everything has value and nothing is wasted.
We're building the world's most trusted platform for pre-loved items, making it simple for people to unlock the value in the things they no longer need while keeping valuable materials in circulation and out of landfill.
What began as a successful model in the UK has evolved into an international business with operations across Europe and ambitions far beyond. Today, we operate as one company, one team, and one brand, united by a shared purpose, mission, and set of values.
Behind the scenes, we're building the world's largest international trading platform for pre-loved items, powered by expert people, smart technology, data-driven decision making, and a deep belief in the circular economy.
Our teams collaborate across borders, sharing ownership of outcomes and bringing the same care, fairness, and common sense to every customer interaction and business decision.
Every item we buy is rehomed, reused, or responsibly recycled. Whether it's precious metals, jewellery, watches, cameras, collectibles, or other valuables, we help ensure that items continue their journey rather than going to waste.
As we expand into new markets and scale internationally, our goal remains the same: To become the most trusted platform in pre-loved items, creating a future where everything has value and nothing is wasted ️
Equal Opportunities
At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.
We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.
If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.
Your personal data will be handled in accordance with our Privacy Notice.
