Customer support & client services managers Work, Jobs in Ellastone, Dby (with Salaries)

Customer Services Manager
Halcyon Days —Stoke-on-Trent
- £28,000 - £34,000 a year
- Full-time
- Spanish
- Customer service
- English
Quick apply
1d
Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
3d
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
9d
Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
Quick apply
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Service Team Leader
ISS Facility Services —Stoke-on-Trent
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Contact Care Supervisor
AAH Pharmaceuticals —Stoke-on-Trent
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Sales Team Manager - Contact Centre
Riviera Travel —Burton-On-Trent
- Up to £40,000 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
- Work from home
- Employee assistance programme
1d
Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Customer service
- Business development
- Leadership
- Employee discount
Quick apply
Sales Lead - Outbound Contact Centre
The Economist Group —Derby
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply

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customer support & client services managers jobs near ellastone, dby

Customer Services Manager

Halcyon Days -
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
£28,000 - £34,000 a year
1 day ago

Qualifications

Spanish
Sage
Multilingual
Customer service
English
Analysis skills
Supervising experience
Customer support
Leadership
Communication skills

Full job description

Job Summary

We are seeking a highly motivated and experienced Customer Services Manager to lead our customer support team. The successful candidate will be responsible for overseeing daily operations, ensuring exceptional service delivery, and fostering a customer-centric environment. This role requires strong leadership, excellent communication skills, and the ability to manage multiple priorities effectively. The ideal applicant will possess supervisory experience and demonstrate analytical skills to optimise customer satisfaction and operational efficiency.

Duties

Lead and supervise the customer service team to ensure high standards of service are maintained at all times.
Develop and implement customer service policies, procedures, and standards to enhance overall client experience.
Analyse customer feedback and service metrics to identify areas for improvement and implement strategic solutions.
Coordinate with other departments to resolve complex issues promptly and effectively.
Train, mentor, and motivate team members to achieve individual and collective goals.
Manage escalations professionally, maintaining positive relationships with clients.
Prepare regular reports on team performance, customer satisfaction levels, and operational challenges for senior management.
Foster a positive work environment that promotes teamwork, continuous learning, and professional development.

Experience

Proven management or supervisory experience within a customer service environment.
Strong leadership skills with the ability to inspire and guide teams towards achieving organisational objectives.
Excellent communication skills in both English and Spanish; multilingual abilities are advantageous.
Demonstrable analysis skills to interpret data and derive actionable insights for process improvements.
Experience in developing training programmes and coaching staff for optimal performance.
Familiarity with customer relationship management (CRM) systems and SAGE is preferred.
Previous experience in a multicultural or diverse environment is desirable.

This role offers an exciting opportunity for a dedicated professional eager to make a significant impact within our organisation by delivering outstanding customer service through effective leadership and strategic management.

Pay: £28,000.00-£34,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in ellastone, dby

Customer Services Manager

Customer Service Team Leader

Account Manager Team Manager

Customer Experience Team Manager

Out of Hours Team Leader

Customer Experience Manager (CXM)

Service Team Leader

Contact Care Supervisor

Sales Team Manager - Contact Centre

Head of Client Engagement - Debt Recovery

Sales Lead - Outbound Contact Centre

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