Support analyst Work, Jobs in Ellesmere, Shr (with Salaries)

IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Technical Support Analyst
Muller Group —Market Drayton
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Travel
- Employee discount
- Bereavement leave
9d
Graduate Analyst – North Wales - Wrexham
Delta Capita —Wrexham
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Bachelor's degree
Quick apply
Commercial Data Analyst
Watkin Jones —Chester
- Full-time
- Microsoft Excel
- Communication skills
- Annual leave
- Employee discount
Quick apply
Business Operations Data Analyst
Delta Capita —Wrexham
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- No degree
Quick apply
Data Analyst
PDSA —Telford
- £42,783 - £45,350 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
- Employee assistance programme
- Employee discount
9d
Cyber Crime Analyst
Bank of America —Chester
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
- Employee assistance programme
Laboratory Analyst-3
ALS —Hawarden
- £26,878 a year
- Full-time
- Laboratory experience
- Analysis skills
- IT
- Annual leave
- Employee discount
11d
Underwriting Senior Analyst
DTCC —Wrexham
- From £27,000 a year
- Full-time
- Hybrid work
- Maths
- Bachelor's degree
- No degree
- Free parking
- Annual leave
Quick apply
3d
Product Analyst - Credit Cards
Lloyds Banking Group —Chester
- £40,824 - £45,360 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- SQL
- Analysis skills
11d
Population Health Management (PHM) Strategic Analyst
Betsi Cadwaladr University Health Board —Mold
- £58,379 - £65,723 a year
- Full-time
- English
9d
Analyst
ALS —Hawarden
- £25,878 a year
- Full-time
- Laboratory experience
- Analysis skills
- IT
- Annual leave
- Employee discount
2d
User Researcher
Capgemini —Telford
- Hybrid work
- AWS
- No degree
- Travel
International Distribution Analyst
Iceland —Deeside
- Full-time
- Microsoft Office
- Free parking
- Employee discount
Senior Systems Administrator
Muller Group —Market Drayton
- Full-time
- Microsoft Office
- Travel
- IT
- Employee discount
- Bereavement leave
Salesforce Developer
Iceland —Deeside
- Full-time
- Salesforce
- APIs
- Employee discount
Corporate Accountant/Commercial Analyst - Part Time
Beon Core Ltd —Telford
- £21,500 - £30,000 a year
- Temporary
- Hybrid work
- Data analysis skills
- Maintenance
- Accounting
- Free parking
- Work from home
Quick apply
11d
User Researcher
Capgemini Sogeti —Telford
- Hybrid work
- AWS
- No degree
- Travel
2d
Commercial Finance Analyst
AO World —Telford
- £35,000 a year
- Microsoft Excel
- AI
- Business
- Employee discount
9d
Business Analyst â€“ Regulatory Change & Transaction Reporting
Bank of America —Chester
- Full-time
- Sales
- Analysis skills
- Project management
8d

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IT Support Analyst

Specialist Holidays Group
Chester

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Casual dress
Health & wellbeing programme
Financial planning services
Company pension
Canteen
Company events
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

ITIL Certification
Azure
Microsoft Outlook
Windows
CompTIA Network+
IT support
SharePoint
IT
Communication skills
Active Directory
CompTIA A+
Intune
Information Technology

Full job description

Who we are looking for:

The IT Support Analyst is responsible for providing first- and second-line technical support to the business, ensuring that end-users are able to work effectively and securely.The role supports day-to-day IT operations, user onboarding/offboarding, hardware and software support, and contributes to ongoing IT improvements and change initiatives.

This position plays a key role in maintaining a reliable, responsive IT service across the organisation.

Key Responsibilities:

End User Support

Provide 1st and 2nd line technical support for desktops, laptops, mobile devices, and peripherals across the business
Diagnose and resolve hardware, software, and connectivity issues efficiently while maintaining a high standard of customer service
Log, prioritise, and manage incidents and service requests via the IT service desk

User & Access Management

Manage user onboarding and offboarding processes
Administer user accounts, permissions, and group memberships across core systems
Ensure access controls and user permissions comply with company security and compliance policies

Hardware & Asset Management

Provision, configure, and deploy laptops, desktops, and mobile devices for new and existing users
Maintain accurate records of IT assets, licences, and equipment allocation
Coordinate hardware repairs, replacements, and warranty returns with suppliers

Systems & Applications Support

Support Microsoft 365 services including Outlook, Teams, SharePoint, and OneDrive
Assist with business applications and liaise with third-party suppliers as required
Support routine system updates, patching, and maintenance activities

IT Operations & Security

Assist with IT projects, system upgrades, and process improvements
Create and maintain user guides, FAQs, and internal IT documentation
Support IT security best practices, device security, and escalation of potential security incidents

Key Performance Indicators:

Incident resolution within SLA, with a strong first-time fix rate
User satisfaction score based on service desk feedback
Accuracy and timeliness of onboarding/offboarding and access changes

Experience:

Essential

Proven experience in an IT support or service desk role
Strong knowledge of Windows operating systems and Microsoft 365
Experience supporting end-user hardware and software in a business environment
Excellent problem-solving and communication skills
Ability to manage multiple requests and prioritise effectively

Desirable

Experience with Active Directory / Entra ID user administration
Familiarity with IT service management tools (e.g. ticketing systems)
Exposure to device management tools (e.g. Intune or similar)
Experience supporting users during IT change or migration activities

The Person

The successful candidate will be able to demonstrate the following attributes:

Customer-focused with a helpful, professional approach
Organised and detail-oriented
Comfortable working independently as well as part of a small IT team
Willing to learn and adapt as systems and business needs evolve

Skills and Knowledge:

Relevant IT certifications (e.g. CompTIA A+, Network+, Microsoft 365 or Azure Fundamentals, ITIL Foundation)
Formal IT qualification such as an HNC/HND or degree in IT, Computing, or a related discipline
Vendor or platform training in areas such as endpoint management, Microsoft 365 administration, or IT service management tools

This is a Full-Time position where you will be required to work 37.5 hours per week, Monday – Friday.

Company Benefits:

In return for your hard work and commitment we will offer:

Core Benefits*

Competitive salary
Company Pension Scheme
30 days holiday including Bank Holidays, rising 1 day per year (up to 33)
Enhanced Pension
Enhanced Maternity & Paternity
Learning & Development Funding
Life Insurance

Additional Benefits*

Health & Wellbeing Hub (including EAP)
Long Service Awards
Staff Travel Discounts
Company social events
Employee Discounts Platform
Eye Care eVouchers
Friendly working atmosphere
On-site parking
Casual dress code

*Benefits may be subject change.

Destination2 Ltd, HolidayGems Ltd, Citalia, Sovereign and American Holidays are part of the Specialist Holidays Group and are the most innovative and progressive Online Tour Operators in the UK selling holidays nationwide to a variety of long and short haul destinations.

Apply by sending a CV and covering letter to [email protected]

Benefits:

Canteen
Casual dress
Company events
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Financial planning services
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Application question(s):

Are you able to reliably commute to Chester for a full-time, Monday-Friday office based role?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

support analyst jobs in ellesmere, shr

IT Support Analyst

Technical Support Analyst

Graduate Analyst – North Wales - Wrexham

Commercial Data Analyst

Business Operations Data Analyst

Data Analyst

Cyber Crime Analyst

Laboratory Analyst-3

Underwriting Senior Analyst

Product Analyst - Credit Cards

Population Health Management (PHM) Strategic Analyst

Analyst

User Researcher

International Distribution Analyst

Senior Systems Administrator

Salesforce Developer

Corporate Accountant/Commercial Analyst - Part Time

User Researcher

Commercial Finance Analyst

Business Analyst â€“ Regulatory Change & Transaction Reporting

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