Role Overview
Emmaus Merseyside is recruiting for a new Deputy CEO & Head of Operations to lead the day-to-day operations within our residential community and social enterprise.
This is a pivotal senior leadership role responsible for translating organisational strategy into effective operational delivery.
As the Chief Executive’s deputy, the postholder will lead the day-to-day operation of Emmaus Merseyside, ensuring the organisation is safe, compliant, well-managed and capable of delivering high-quality services to companions, our partners, and the general public.
We are seeking an exceptional leader who can help shape the future of Emmaus Merseyside. This is not a traditional operations role. We are looking for someone who can lead people, drive improvement, champion safeguarding, build systems, strengthen compliance and act as a trusted deputy to the Chief Executive Officer.
This is an exciting and rewarding opportunity to play a significant role in the next chapter of Emmaus Merseyside’s development.
Key Responsibilities
1. Leadership and Management
- Act as Deputy Chief Executive Officer and member of the Senior Leadership Team.
- Support the Chief Executive Officer in the implementation of organisational strategy.
- Lead the day-to-day operation of Emmaus Merseyside.
- Promote a positive, accountable and high-performing organisational culture.
- Develop systems and processes that improve organisational effectiveness.
- Ensure effective communication across services and departments.
- Deputise for the Chief Executive Officer as required.
2. Operational Management
- Provide leadership and oversight across all operational activities.
- Ensure services are delivered safely, effectively and in accordance with organisational policies.
- Monitor organisational performance and identify opportunities for improvement.
- Develop and maintain operational policies, procedures and systems.
- Lead on business continuity planning and operational resilience.
3. Compliance, Governance and Risk
- Lead organisational compliance activities.
- Support the maintenance of organisational risk registers and assurance processes.
- Ensure compliance with health and safety, employment, data protection and other regulatory requirements.
- Support the Chief Executive Officer and Board of Trustees in developing a culture of continuous improvement.
- Monitor and mitigate operational risks.
4. Safeguarding
- Act as Operational Safeguarding Lead.
- Promote a culture of safeguarding throughout the organisation.
- Ensure safeguarding policies are implemented and regularly reviewed.
- Provide advice and support to managers on safeguarding matters.
- Maintain effective relationships with relevant safeguarding agencies and partners.
- Ensure safeguarding concerns are appropriately managed, recorded and reported.
5. Property and Facilities Management
- Act as principal operational contact with the organisation's landlord.
- Oversee the effective management of organisational buildings and facilities.
- Lead planned and reactive maintenance programmes.
- Manage contractors and service agreements.
- Ensure compliance with fire, health and safety, and property-related obligations.
- Support future property developments and improvement projects.
6. Enterprise and Commercial Operations
- Provide leadership and oversight of Emmaus Merseyside's retail and enterprise activities.
- Support the Retail Manager to maximise performance and income generation.
- Monitor commercial performance against agreed targets.
- Identify opportunities to increase efficiency, productivity and profitability.
- Contribute to the development of new enterprise initiatives.
7. People Management and HR
- Provide leadership and support to operational managers.
- Lead recruitment, induction and performance management processes.
- Support workforce planning and organisational development.
- Promote staff wellbeing and employee engagement.
- Ensure effective management of absence, performance and conduct matters.
- Support the development of effective HR systems and processes.
8. Financial Management
- Support the Chief Executive Officer in budget management and financial planning.
- Monitor operational expenditure.
- Contribute to financial forecasting and organisational sustainability planning.
- Work closely with financial management support providers.
- Identify opportunities for efficiency and value for money.
9. Partnerships and External Relationships
- Develop positive relationships with partners, suppliers, contractors and stakeholders.
- Represent Emmaus Merseyside at meetings and events as required.
- Promote the organisation's values, mission and reputation.
10. General
- Undertake any other duties reasonably required by the Chief Executive Officer.
- Work in accordance with Emmaus Merseyside policies and procedures.
- Demonstrate commitment to the aims and values of Emmaus Merseyside.
Skills (Essential)
Education & Qualifications
- Degree-level qualification or equivalent professional experience.
Leadership & Management
- Significant experience in a senior leadership or management role.
- Experience of leading and managing teams through change.
- Experience of developing systems, processes and organisational improvements.
- Experience of managing managers and holding others accountable for performance.
Operational Management
- Experience of managing complex operational services.
- Experience of balancing multiple priorities within a busy environment.
- Experience of developing and monitoring operational performance.
Compliance & Risk
- Experience of managing organisational compliance requirements.
- Experience of risk management and business continuity planning.
- Understanding of governance and accountability within a regulated environment.
People Management
- Experience of recruitment, performance management and employee development.
- Ability to create positive and high performing teams.
Safeguarding
- Experience of safeguarding vulnerable adults.
- Understanding of safeguarding legislation, policy and practice.
Property & Facilities
- Experience of managing buildings, facilities or operational assets.
- Experience of managing contractors and service providers.
Personal Qualities
- Strong leadership presence and credibility.
- Excellent communication and interpersonal skills.
- Ability to influence and build relationships at all levels.
- Strong problem-solving and decision making skills.
- Resilient, adaptable and solutions focused.
- Commitment to the values and mission of Emmaus Merseyside.
Skills (Desirable)
- Experience within the charity sector.
- Experience of managing retail, enterprise or commercial activities.
- Understanding of housing-related support services.
- Knowledge of employment legislation and HR best practice.
- Knowledge of health and safety legislation within accommodation based services.
How to apply
You are invited to submit a CV and a tailored covering letter outlining your suitability for the role, along with your alignment to our values and mission.
Please also complete our EDM form which you will find on our website alongside our Applicant Information Pack: www.emmaus.org.uk/merseyside/job/deputy-ceo-head-of-operations/
Please email your CV, cover letter, and EDM form to: [email protected]
Please ensure you refer to the job description and person specification when completing your application cover letter, which should be no longer than two pages.
The closing date for applications is 8am on Monday 3 August. Candidates will be invited to interview throughout the recruitment window so we recommend applying at the earliest opportunity.
Emmaus Merseyside is committed to building an inclusive community where everyone is valued, respected and able to thrive. We welcome applications from people of all backgrounds, experiences and perspectives, particularly those who share our belief in dignity, community and opportunity for all.
We are committed to ensuring our recruitment process is fair, transparent and accessible. If you require any reasonable adjustments at any stage, please let us know and we will be happy to support you.
Pay: £50,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
