Passenger assistant Work, Jobs in Ellesmere Port (with Salaries)

Passenger Services Assistant
Isle Of Man Steam Packet Company —Liverpool
- 12 hour shift
- Hospitality
- In-person
- Café
Quick apply
2d
Term Time Only Driver/Passenger Assistant
HALTON BOROUGH COUNCIL —Halton
- £11,755 - £11,773 a year
- Free parking
- Employee assistance programme
1d
Facilities Assistant
ISS Facility Services —Liverpool
- £12.71 an hour
- Customer service
Catering Assistant
ISS Facility Services —Liverpool
- £12.71 an hour

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Passenger Services Assistant

Isle Of Man Steam Packet Company
Liverpool

Quick apply

Job details

Part-time | Fixed term contract
2 days ago

Benefits

On-site parking

Qualifications

Hospitality
Driving Licence
Communication skills

Full job description

Seasonal Passenger Services Assistant

Location: Liverpool Terminal
Company: Isle of Man Steam Packet Company
Job Type: Part-time, Fixed-Term Contract
Contract Duration: July 2026 – 30 September 2026 (with potential extension)

Role Overview

An exciting opportunity to join the Isle of Man Steam Packet Company, the exclusive ferry operator to the Isle of Man.

We are seeking Seasonal Passenger Service Assistants to join our friendly team based at the Liverpool terminal. In this role, no two days are the same—you will create a positive first impression by welcoming passengers at the start and end of their journey, providing assistance tailored to passenger needs, and ensuring a smooth experience for all.

Key Responsibilities

Provide outstanding service to customers and visitors, making sure they are well-informed and assisted
Use computer systems to check-in passengers and their luggage, edit bookings and take payments using the company system.
Liaise with the Company Vessel to accurately park and load vehicle traffic in order including checking vehicle dimensions match to paperwork
Confidently use radio and telephone systems to liaise with colleagues and contact other company ports and passengers
Complete necessary paperwork including freight documents and understand dangerous goods
Ensure the port facility is secure and compliant with DfT regulations. Fulfilling security duties, when necessary (required as part of the role)
Serve in Departure Lounge café when required, loading foot passengers whilst considering their individual requirements. Maintain café stock, complete stock orders, cash till up accurately.
Undertake cleaning and basic maintenance tasks across the facility
Drive company vehicles when required

This role requires working both indoors and outdoors in all weather conditions, ensuring operational standards are consistently maintained.

Skills and Experience

Essential:

Strong communication skills, with the ability to interact professionally with passengers and colleagues
Demonstrated ability to think intuitively and work effectively as part of a team, not only assist to passengers but colleagues too
We process a large volume of foot passengers and vehicles throughout the summer season. A proven ability to perform in a fast-paced, high-pressure environment is important as operational demands will vary daily
Flexible, reliable, and professional approach to work
A willingness to learn and a can-do attitude

Desirable:

Previous experience within a tourism or hospitality environment.
Full UK driving licence

Working Hours and Shifts

16 hours+ per week
Shift pattern operates on a 4 days on / 2 days off rota
12-hour day shifts
Working split shifts, weekends, and bank holidays also form part of the role
Additional hours may be available subject to operational requirements

Training

Full training is provided for this role.

Candidates must successfully complete and pass the mandatory ISPS Code examination in order to continue the training period. Training is fully paid over a two-week period.

Full uniform will be provided after a successful training period.

Successful candidates must be able to complete a 10-year background check and provide satisfactory employment references.

Benefits

On-site parking
Access to the company Wellbeing Committee
Discounted travel

Job Types: Part-time, Fixed term contract

Benefits:

On-site parking

Work Location: In person

Quick apply

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passenger assistant jobs in ellesmere port

Passenger Services Assistant

Term Time Only Driver/Passenger Assistant

Facilities Assistant

Catering Assistant

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