Helpdesk manager Work, Jobs in Elsenham, Ess (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
3d
People Assistant
Pinnacle Group —Chelmsford
- £25,000 - £26,000 a year
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Administrator - Shifts
Equans —Chelmsford
- 12 hour shift
- Customer service
- Annual leave
- Employee assistance programme
Helpdesk Support Officer
Civic Recruitment Limited —Redbridge
- Administrative experience
- IT
Quick apply
9d
Workplace Experience Manager
CBRE —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Reward Consultant
Computacenter —Hatfield
- Microsoft Powerpoint
- Continuous improvement
Senior Azure Cloud Engineer
Solus Accident Repair Centres —Stansted
- £50,000 - £65,000 a year
- Full-time
- Azure
- SQL
- Scripting
- Employee discount
IT Apprentice
North Hertfordshire District Council —Letchworth
- £25,033 a year
- Customer service
- IT
- Communication skills
13d
Shift Lead - Fashion Home and Beauty - Biggleswade
Marks & Spencer —Biggleswade
- £14.74 an hour
- Weekend availability
- Employee discount
Fire & Security Engineer-Cambridge
City Facilities Management (UK) —Cambridge
- Full-time
Building Services Engineer – North London, Hertfordshire & Essex
Acorn —Enfield
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Premises Assistant (Caretaker)
Skanska —Chelmsford
- Customer service
- School
- Bereavement leave

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Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
3 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in elsenham, ess

Helpdesk Manager

People Assistant

Helpdesk Administrator - Shifts

Helpdesk Support Officer

Workplace Experience Manager

Reward Consultant

Senior Azure Cloud Engineer

IT Apprentice

Shift Lead - Fashion Home and Beauty - Biggleswade

Fire & Security Engineer-Cambridge

Building Services Engineer – North London, Hertfordshire & Essex

Premises Assistant (Caretaker)

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