Patient services team leader Work, Jobs in Elstead, Sry (with Salaries)

Outpatients Booking Coordinator - Band 4
Royal Surrey NHS Foundation Trust —Guildford
- £29,812 - £32,715 a year
- Full-time
- Customer service
- Front desk
- Communication skills
11h
Production Radiochemist
Alliance Medical Ltd —Guildford
- From £33,450 a year
- Nights as needed
- Laboratory experience
- Analysis skills
- Organisational skills
Quick apply
Team Leader at Deerswood Lodge
Shaw Healthcare —Crawley
- £15.36 - £16.00 an hour
- Weekend availability
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Practice Manager
Virginia Water - Langleys Dental Care —Virginia Water
- £34,000 - £37,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
Maternity Fail Safe Officer
Royal Surrey NHS Foundation Trust —Guildford
- £29,812 - £32,715 a year
- Part-time
- Microsoft Powerpoint
10d
Head of Operations
East Berkshire Primary Care Out of Hours —Bracknell
- £65,000 - £72,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Store discount
- Employee discount
Quick apply
1d
Wellness Navigator
Berkshire Healthcare NHS Foundation Trust —Bracknell
- £29,812 - £32,715 a year
- Full-time
- Hybrid work
- Travel
- Psychology
- Communication skills
- Free parking
- Annual leave
4d
Night Team Leader at Hillside Lodge
Shaw Healthcare —Pulborough
- £15.36 - £16.00 an hour
- Weekend availability
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
12d
Classroom Assistant (3 Roles Available)
masterclass —Crawley
- £92.63 - £103.63 a day
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- In-person
- Free parking
Quick apply
7d
Patient Booking Coordinator
Dentopedia Group —Woodley
- £27,040 - £31,200 a year
- Part-time
- Customer service
- English
- Organisational skills
- Employee discount
Quick apply
Business Support Team Leader
HCRG Care Group —Redhill
- £26,250 - £30,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
6d
Quality Control Radiochemist
Alliance Medical Ltd —Guildford
- £33,450 a year
- Full-time
- Master's degree
- Bachelor's degree
- IT
Quick apply
EYFS Learning Support Assistant
GLF Schools —Crawley
- £20,715.94 - £23,914.00 a year
- Full-time
- School
Team Leader
Choice Care Group —Waterlooville
- £13.40 an hour
- Weekend availability
- Employee assistance programme
- Life insurance
6d
Customer Service Advisor
SES Water —Redhill
- £29,835 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
6d
Deputy Team Leader
West London NHS Trust —London
- £45,953 - £54,254 a year
- Weekend availability
4d
Facilities / Office Assistant
Vision RT Ltd. —Basingstoke
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
3d
Counsellor
Thames Hospice —Maidenhead
- Part-time
- Microsoft Office
- IT
- Hospice
- Annual leave
- Employee assistance programme
11d
Breast Cancer Support Worker
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £28,392 - £31,157 a year
- Full-time
- Communication skills
4d
Maternity Support Worker
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £25,760 - £27,476 a year
- Part-time
- Hospital
7d

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patient services team leader jobs near elstead, sry

Outpatients Booking Coordinator - Band 4

Royal Surrey NHS Foundation Trust -
Guildford

Apply Now

Job details

Full-time
£29,812 - £32,715 a year
11 hours ago

Qualifications

Customer service
Front desk
Communication skills

Full job description

As the Booking Coordinator, your responsibilities will include booking of new/follow up appointments and clinics for various specialties within local and national booking guidelines. You will be responsible for delivering an excellent customer service to patients whilst showing empathy and understanding to their situation. On a daily basis, you will be using your great communication skills by liaising with outpatient reception teams, secretaries and other internal stakeholders in the hospital.

You will be able to work in a calm, logical and methodical way and be able to multi-task on a variety of different urgent queries. You will be familiar with the data protection act and responsible for maintaining patient confidentiality. The department works in line with a number of the government targets around patient waiting time and would suit someone who is familiar with challenging but rewarding targets.

The successful candidate will have clear, concise verbal and written communication skills honed from previous experience to enable accurate records and confidence in dealing with multi-disciplinary teams, patients and carers via telephone and using the database. Please review the person specification, which is attached to make sure you match to this role. You will be working within a larger team of booking coordinators, and feel comfortable working towards a rewarding goal that will help patients, the hospital and reduce pressure on the NHS.

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Please see the attached Job Description and Person Specification

The successful candidate will have clear, concise verbal and written communication skills honed from previous experience to enable accurate records and confidence in dealing with multi-disciplinary teams, patients and carers via telephone and using the database. Please review the person specification, which is attached to make sure you match to this role. You will be working within a larger team of booking coordinators, and feel comfortable working towards a rewarding goal that will help patients, the hospital and reduce pressure on the NHS.

KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:
1. To register the referral and patient details on Cerner PAS ensuring a high level of data accuracy and amending inaccurate data e.g. change of patient contact details or surname. To enter referrals ensuring they are entered onto the correct ‘waiting time’ group in compliance with national operational referral-to-treatment (RTT) requirements.

2. The post holder will also be required to have a good working knowledge of the eReferral System (eRS).

3. To highlight any referrals which require urgent attention and deal with them promptly. This can sometimes involve discussions with the medical team directly to arrange where the patient needs to be booked. This also involves rapidly highlighting capacity concerns in the urgent and Two Week Rule (TWR – suspected cancer) pathways to ensure that patients are seen according to clinical priority and also that the Trust achieves the national cancer targets.

4. To book follow up appointments and ward follow up appointments in line with clinician requirements and appropriate timelines

5. To dispatch all the necessary paperwork; for example, informing patients of their appointment details or notification the GP that the patient failed to attend their appointment.

6. Deal with written and telephone enquiries for departments within the relevant Outpatient service transferring information to other departments as appropriate.

7. Link with other clinical services as appropriate for the patient’s needs to ensure that the patient’s requirements for diagnostic tests are met before the patient attends an outpatient appointment e.g. MRI scans.

8. Deal with patients in a mature manner when speaking to them on the phone. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring approach is required in difficult situations.

9. Have a detailed understanding of the principles of patient confidentiality, data protection and safeguarding. These principles should be maintained at all times.

10. Be responsible for cancelling and re-scheduling patients at the request of the consultants or their team when they take annual/study/professional leave. This will involve making decisions for future bookings for the patient you will need to have an understanding of the department’s medical priorities in order to plan these appropriately.

11. If the clinic is under 6 week notice, then ensuring that the specialty are compliant with the policy and that Associate Director or Operations approval is obtained prior to the cancellation of the activity, this will involve liaison with the specialty and escalation to the Outpatient Service Manager if required.

12. Monitor Outpatient clinics on a weekly basis to ensure correct utilisation of appointment slots and to liaise with the Appointment Centre Team Leader or department staff if clinic appointments are being under-utilised.

13. Have an up to date and competent understanding of referral-to-treatment (RTT) priorities; this includes waiting times by specialty and policies involving patient choice. Be open to future changes involving the booking of appointments and attend training when necessary.

The hours for the position are Monday to Friday between 08:30 and 16:30.

Apply Now

Refine Your Search

patient services team leader jobs in elstead, sry

Outpatients Booking Coordinator - Band 4

Production Radiochemist

Team Leader at Deerswood Lodge

Practice Manager

Maternity Fail Safe Officer

Head of Operations

Wellness Navigator

Night Team Leader at Hillside Lodge

Classroom Assistant (3 Roles Available)

Patient Booking Coordinator

Business Support Team Leader

Quality Control Radiochemist

EYFS Learning Support Assistant

Team Leader

Customer Service Advisor

Deputy Team Leader

Facilities / Office Assistant

Counsellor

Breast Cancer Support Worker

Maternity Support Worker

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